For more information, visit us at videotron.com/terminal-support
14
Where can I learn more about the Program Guide, menus and illico apps?
Videotron has provided you with a
Help Menu
that you can access via illico TV’s main menu and
videotron.com/support. There, you’ll find demos, answers to frequently asked questions and a
comprehensive user guide that you can download. You can also get to the
Help Menu
through illico’s
main menu when you press the
button on your remote control and select
What’s New
in
My illico
section.
Can I program my remote control to my TV?
To do so, follow the steps outlined on page 10.
I can’t control the Terminal’s volume with the remote control. Is this normal?
In order to provide you with the highest level of sound quality, the volume controls on the Terminal
are disabled when the latter is connected with an HDMI cable. If this is the case, you will only be
able to control the volume on your TV. You will have to program your remote control to your TV by
following the instructions on page 10.
I programmed my remote control, and now the sound isn’t working. What should I do?
You may have activated the Terminal’s “Mute” function while programming the remote control by
pressing OK/SELECT and MUTE. If this is the case, press the VOL+ button on your Terminal. This will
disable the “Mute” function, and bring the sound back.
Why is the sound on my TV so low?
Your Terminal’s Volume function controls the strength of the audio signal emitted by the Terminal.
When the Terminal’s volume is low, the signal it sends to the TV is equally low. To prevent this, we
suggest that you program your remote control to your TV by following the instructions on page 10,
and then program the Terminal so that you can only control the volume on your TV. To do this, please
refer to the
Equipment Settings
section on page 12.
NOTICE
: The first step in resolving problems related to the illico TV service is to reboot the
Terminal. Rest assured—your Terminal settings, as well as the recordings on your Multi-Room
HD PVR, will remain intact. To reboot the Terminal, unplug the power supply cord, then plug it
back in again a few seconds later. Wait a few minutes before turning the Terminal back on.
If the problem persists, please contact Technical Support at 1-877-380-2611.
FREQUENTLY ASKED QUESTIONS
