For more information, visit us at videotron.com/terminal-support
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My Terminal is not working, or my TV screen is black, blue, blurry or snowy. What should I do?
Make sure the Terminal is turned on and that you followed the steps for activating (on page 4) and
connecting (on page 8) the Terminal. Because your TV has multiple inputs, it’s important to let your
TV know the one you’re using. Set your TV to the right input using the remote control it came with,
i.e. by setting it to either Input 1, 2 or 3; Component 1, 2 or 3; or HDMI 1, 2 or 3.
The sound cuts or the picture breaks up when I watch TV. What should I do?
Reboot the Terminal by unplugging the power supply cord and plugging it back in. If the
problem persists, restart the Terminal as indicated above, or contact Technical Support
at 1-877-380-2611.
When I plug in my Terminal with an HDMI cable, the picture breaks or an error message appears
onscreen. What should I do?
Once you’ve made sure that the HDMI cable is properly plugged into the Terminal, reboot the
Terminal by unplugging the power supply cord and plugging it back in. If the problem persists,
it may be that your TV is not compatible with the Terminal’s HDMI port. Instead, proceed with the
alternative connection by using a component cable. Seeing as the Terminal does not come with a
component cable, please contact your retailer or call Technical Support at 1-877-380-2611.
Is it normal that broadcasts on certain channels don’t fill the screen?
Yes. The only channels that broadcast full-screen are HD channels (channels after channel 600
and up). Channels where the picture does not fill the screen are standard-definition channels.
However, some shows airing on HD channels are broadcast in standard definition.
How can I switch to full screen mode when I’m watching a channel that’s broadcast in
standard definition?
The # button on your remote control allows you to stretch the picture or to zoom in and get rid
of the black bars that border the left and right of the screen when you’re watching a channel in
standard definition. Press # until you obtain the desired zoom mode: Normal, Large or Zoom.
My Terminal has been activated and I am getting channels that don’t come with my TV package.
Is that normal?
Yes. You’ll start receiving the exact channel line-up that comes with your TV package the day after
your Terminal is activated. In the meantime, you can watch several channels that might not be
included in your package.
