For more information, visit us at videotron.com/terminal-support
4
If you received your Terminal via Canada Post, please follow these steps:
1. Connect your Terminal by referring to the
Connect Your Terminal
section.
2. Once your Terminal is plugged in, dial the number below to activate it.
Toll-free: 1-877-226-6385. Monday to Friday: 7:30 a.m. to 10 p.m.
| Saturday and Sunday: 8 a.m. to 8 p.m.
3. Follow steps 3 to 5 below.
If you bought your HD Terminal or Multi-Room HD PVR from one of our authorized dealers
(rather than in a Videotron store), please follow these steps:
1. Connect your Terminal by referring to the
Connect Your Terminal
section.
2. Turn on the Terminal. Activation should start automatically and may take up to 10 minutes.
- If activation fails, dial 514-380-7834 or 1-866-380-2134.
Monday to Friday: 7:30 a.m. to 10 p.m. | Saturday and Sunday: 8 a.m. to 8 p.m.
3. Complete the Quick-Start Wizard that automatically appears when your Terminal is turned on
for the first time.
The Quick-Start Wizard allows you to:
i. Select your preferred language.
ii. Activate an Administrator PIN for managing certain functions on the Terminal and
ordering on-demand content. Administrator PIN: _________________
iii. Activate and configure Parental Controls.
4. Create an Order PIN to access content that is permitted by Parental Controls.
Order PIN: _________________
5. Follow the instructions on page 10 to program the remote to your TV.
IMPORTANT
: If the error message “WIZ 502” appears on the screen, you should immediately
contact Videotron Technical Support (p. 15), as this indicates that some applications will not work.
ACTIVATION
