Vidicode 010.01830, Manual

Page 1: ...Call Recorder Call Recorder Call Recorder Call Recorder PRI PRI PRI PRI Manual Manual Manual Manual V V V V2 2 2 2 3 3 3 3 VC1733...

Page 2: ...Call Recorder PRI manual 2009 2014 Vidicode 2...

Page 3: ...Call Recorder PRI manual 2009 2014 Vidicode 3 Connections Call Recorder PRI 19 model 1 Loudspeaker 2 Microphone 3 Ethernet LAN 4 RS 232 serial connection 5 ISDN PRI Out 6 ISDN PRI In...

Page 4: ...be During recording and playback the recorder keys have the standard recorder key functions If no recording or playback is taking place these keys have a different function The and keys can be used to...

Page 5: ...Call Recorder PRI manual 2009 2014 Vidicode 5 Alfa numerical functions...

Page 6: ...he electronic circuits Use and store the Call Recorder only in normal temperature environments Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts Keep th...

Page 7: ...2 1 What s in the box 14 2 2 Connecting the Power supply 14 2 3 Connecting the line 14 3 Configuration and operation 17 3 1 Operation basics 17 3 1 1 Function keys 17 3 1 2 Menu keys 17 3 2 Frequentl...

Page 8: ...36 5 1 4 Refined search according to channel number 37 5 2 Recording information 38 5 3 Copy recordings to CD 39 5 3 1 Copy an individual recording 39 5 3 2 Copy a selection of recordings 40 5 4 Line...

Page 9: ...5 9 4 FTP password 55 9 5 FTP server port 56 9 6 DHCP server 57 9 7 IP address 57 9 8 IP subnet mask 58 9 9 Gateway 59 9 10 IP name 59 9 11 E mail 60 9 12 Reply address 60 9 13 SMTP server IP address...

Page 10: ...tings 74 11 The Access software and Monitor software 76 11 1 The Call Recorder Access software 76 11 1 1 Playing recordings 77 11 1 2 Queries 77 11 1 3 Call statistics 77 11 1 4 Fax viewing 77 11 2 Th...

Page 11: ...the internal drive is getting full If the warning is ignored the oldest recordings will be overwritten by the newest Stored recordings can be accessed on PC s via the LAN using the optional Call Recor...

Page 12: ...ion to find and play specific recordings Recordings can be searched for according to date Called number and line number 1 5 Encryption All recordings can be encrypted The Call Recorder uses the Crypto...

Page 13: ...er 6 for more details The Call Recorder PRI can be used as a security recorder For this purpose the recorder has a feature where the number of day s can be set for the recorder to keep the recordings...

Page 14: ...The recorder does not have an On Off switch the Call Recorder ISDN is turned on by connecting the power supply In some countries Switzerland Australia no mains cable is supplied because it cannot be...

Page 15: ...order can work in pass through mode where it is processing the complete data stream and in passive mode where it is just listening Although this is a substantial difference it does not affect the conn...

Page 16: ...Call Recorder PRI manual 2009 2014 Vidicode 16...

Page 17: ...interface Most functions and operations are initiated by pressing a function key followed by a sequence of menu keys of which the function is determined by the text in the display The use of function...

Page 18: ...following menu item BACK BACK BACK BACK in the display indicates the presence of an embracing menu Press BACK BACK BACK BACK to return to the embracing menu STOP STOP STOP STOP in the display indicate...

Page 19: ...urns to the settings 3 4 Initializing CD When you place a new CD in the drive it has to be initialized before it can read and write During initialization At this point the Call Recorder cannot be used...

Page 20: ...rst item in the settings to appear is the Numberlist setting 4 2 Numberlist The Numberlist is used to include or exclude the numbers from recording See the description of the Numberlist in Chapter 6 T...

Page 21: ...u 4 4 Notification In some countries or regions notification during the recording of telephone conversations is compulsory Check local regulations and obligations Notification can be with a spoken mes...

Page 22: ...ber can be hidden altogether or replaced by the general number Press CHANGE CHANGE CHANGE CHANGE to change Numberfilter method Select one of the following options Remove Hide Replace Off These options...

Page 23: ...n configuration configuration configuration menu 4 7 Action While recording the Call Recorder can be controlled from the local telephone that it is recording It will respond with a predetermined actio...

Page 24: ...lly unless it is on the whitelist When the recorder was not yet recording because it was on the whitelist the beginning of the call is not recorded When a Notification message is enabled a Notificatio...

Page 25: ...ns are Save last E mail last Save E mail User code Off When S S S Save last ave last ave last ave last is selected the recording is saved which overrules the Auto delete function When E E E E mail mai...

Page 26: ...cations can use it 8 x 8 x 8 x 8 x x 1 to 9 x 1 to 9 x 1 to 9 x 1 to 9 Reserved for answering machine functions The option User Code User Code User Code User Code is a method for call centre employees...

Page 27: ...compression we recommend that you at least test the quality of compressed audio Perhaps you will change your mind because the quality of compressed recordings is quite good Press NEXT NEXT NEXT NEXT...

Page 28: ...be set to Single or Double or OFF When set to Single the Call Recorder will automatically copy all recordings to CD as a means of single backup When set to Double the Call Recorder will automatically...

Page 29: ...determines the time of the day when the recordings are copied to the CD The CD Copy operation takes place once a day preferably at a time when the phones are least busy Press CHANGE CHANGE CHANGE CHAN...

Page 30: ...all actions that change the operation of the Call Recorder are blocked before the correct password has been entered Press CHANGE CHANGE CHANGE CHANGE to enter a password Press STORE STORE STORE STORE...

Page 31: ...ation menu 4 16 Set the Clock To set the Clock Clock Clock Clock do the following Press CHANGE CHANGE CHANGE CHANGE to change the setting of the clock Press key s 1 7 to set the day of the week starti...

Page 32: ...in the menu with the Language Language Language Language setting or press STOP STOP STOP STOP to exit the configuration configuration configuration configuration menu 4 17 Set the Language To set the...

Page 33: ...te number or line number only Press the key to open the Recorder Archive menu Select CD CD CD CD or DISK DISK DISK DISK to find recordings on the selected device Use the numerical keys to enter a date...

Page 34: ...Remember that the entered date will always be incorporated in the search Press LOCAL LOCAL LOCAL LOCAL to enter a local number to search for Use the numerical keys to enter a local number Entering the...

Page 35: ...to a date range phone number and on which phone line the call took place 5 1 2 Search according to remote number Open the search menu as described in 5 1 1 Press REMOTE REMOTE REMOTE REMOTE to enter...

Page 36: ...lace 5 1 3 Search according to connected number Open the search menu as described in 5 1 2 Press CONNECT CONNECT CONNECT CONNECT to enter a connected number to search for The connected number is the a...

Page 37: ...CH SEARCH SEARCH to search for recordings with the entered number For the entered number 03520 there were 2 recordings found The first of the two recordings is The date and time of the call are displa...

Page 38: ...is selected for playback The date and time of the call are displayed to the left Use the and keys to move the selected recording one up or down 5 2 Recording information Once a recording has been sele...

Page 39: ...recordings see 5 3 1 and for Copy a selection of recordings see 5 3 2 5 3 1 Copy an individual recording First select the recording First select the recording First select the recording First select...

Page 40: ...ecordings First define the search to locate the recordings you want to copy as described above Press the HD CD function key in stead of SEARCH SEARCH SEARCH SEARCH Press YES YES YES YES to start copyi...

Page 41: ...an outgoing call The second line in the display indicates if the line is used in case a call is going on In this case the channel 3 is used for an incoming call from the remote number 793479336 to th...

Page 42: ...the calls to or from the numbers in the list are not recorded Conversely when the numberlist is used as Whitelist the calls to and from the numbers in the list are recorded while the rest of the calls...

Page 43: ...t of the numbers must not be entered Wildcards are allowed to enter a range of numbers e g 43 will block or include all the numbers that start with 0 43 Press STORE to add the number to the list Press...

Page 44: ...o longer supported for this recorder 6 6 The E mail list The e mail list is used to e mail recordings from extensions to the e mail addresses coupled to the extension numbers Recordings can be e maile...

Page 45: ...are described for the general numberlist The operation to add or remove numbers from the e mail list is identical An e mail list can also be entered by placing a file e mail txt onto the internal dri...

Page 46: ...grouped in the disk menu The disk menu is started with the Disk function key 7 2 Free time left on CD Press the function key The number in the display is an indication of the available recording space...

Page 47: ...ory disables the CD for further recording 7 4 Erase CD Re writable If a CD rewritable is used the recordings on the CD can be erased Press the function key to enter the disk menu and press NEXT NEXT N...

Page 48: ...Recorder has the ability to update its own internal operating software from CD Press the function key to enter the disk menu and press NEXT NEXT NEXT NEXT four times Place the CD with the software upd...

Page 49: ...d During the updating WARNING WARNING WARNING WARNING Do not interrupt the Call Recorder in any way at this point Interrupting the software update may cause un restorable failure When the update is fi...

Page 50: ...ened to place the card The idea behind this is that a recorder built into a 19 rack normally will be accessed from remote only It is a drawback rather then an advantage when the card can easily be rem...

Page 51: ...Recorders housing open the Call Recorders housing yourself you forsake your warrenty yourself you forsake your warrenty yourself you forsake your warrenty yourself you forsake your warrenty First unpl...

Page 52: ...e new card code Press CONTINUE Repeat the new card code for confirmation Press CONTINUE NOTE NOTE NOTE NOTE A CryptoCard allows for two invalid PIN code entries After the third invalid Pin code entry...

Page 53: ...riginal or a matching CryptoCard Recordings can be played on a PC with the Ara a web interface or the optional Call Recorder Access software on it and with the original or matching CryptoCard Encrypte...

Page 54: ...l Recorder SMTP gives the recorder the ability to send e mails This has two applications The first application is that the recorder can send recordings to users The second is that the recorder can sen...

Page 55: ...nts such as the Call Recorder Access software to log on to the Call Recorder Press CHANGE CHANGE CHANGE CHANGE to change the FTP user name Use the numerical keys to enter the FTP user name Use to swit...

Page 56: ...on to the next menu item 9 5 FTP server port FTP server port is the port number through which an FTP client can log on to the Call Recorder The FTP server port is default set to 21 as is most common...

Page 57: ...NGE CHANGE CHANGE CHANGE to disable DHCP server Press NEXT NEXT NEXT NEXT to save and move on to the next menu item When a DHCP server is used the IP and Gateway addresses are automatically assigned W...

Page 58: ...EXT NEXT NEXT NEXT to save and move on to the next menu item 9 8 IP subnet mask The IP subnet mask is used if access from outside the network is required In this case the Gateway must be entered as we...

Page 59: ...mask must be entered Press CHANGE CHANGE CHANGE CHANGE to enter the Gateway address Use the numerical keys to enter the Gateway Press STORE STORE STORE STORE to save the Gateway Press NEXT NEXT NEXT N...

Page 60: ...s Use the numerical keys to enter the E mail address Press STORE STORE STORE STORE to save the E mail address Press NEXT NEXT NEXT NEXT to move on to the next menu item Recording can be e mailed accor...

Page 61: ...rder requires the IP address of the SMTP server to send E mail In case a local SMTP server is used the IP number can be entered directly In case of an SMTP server outside the network both the Gateway...

Page 62: ...o 25 Do not change the SMTP server port number when this value is not explicitly changed in the SMTP server Press CHANGE CHANGE CHANGE CHANGE to change the SMTP server port number Use the numerical ke...

Page 63: ...T NEXT to move on to the next menu item 9 16 DNS server In case an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Server Press CHANGE CHANGE CH...

Page 64: ...CHANGE to enter the DNS server Use the numerical keys to enter the NTP server Press STORE STORE STORE STORE to save the DNS server Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 9...

Page 65: ...from 15 00 to 15 00 Press CHANGE CHANGE CHANGE CHANGE to set GMT correction Keep pressing CHANGE CHANGE CHANGE CHANGE to increase the correction It will start with 01 00 press CHANGE CHANGE CHANGE CH...

Page 66: ...ngineer to solve problems Press CHANGE CHANGE CHANGE CHANGE to change the Service timer The following settings are available S1 S5 F1 F4 and U1 U4 Where S stands for Slow F for Fast and U for Ultra fa...

Page 67: ...T NEXT to move on to the setting of the Monitor password The monitor password is used to log on to the Call Recorder This password must also be set in the RTR Call Monitor software Press CHANGE CHANGE...

Page 68: ...pied from the Call Recorder CD s When ever you use the software remember that the CD first has to be made suitable for the PC by making a CD directory The Call Recorder can do this for you 10 1 Instal...

Page 69: ...Show the archive on CD Show the archive on CD Show the archive on CD Show the archive on CD The key is a shortcut to the above described function The software will now start to read the recordings on...

Page 70: ...ion Action Action in the menu Select Transfer to PC Transfer to PC Transfer to PC Transfer to PC Select Selected Records Selected Records Selected Records Selected Records The key is a shortcut to the...

Page 71: ...hat archive Select the recordings you want to remove from the archive Select Action Action Action Action in the menu Select Delete Selection Delete Selection Delete Selection Delete Selection The key...

Page 72: ...export the recording as a WAV file 10 7 On Line software update The Call Recorder Quick CD Access System has the ability to perform an automatic on Line update You need an open internet connection for...

Page 73: ...ke a while to download 10 8 Search recordings The Call Recorder Quick CD Access System software has an extensive query screen to search and select recordings The query screen looks like this To the le...

Page 74: ...Cancel Cancel Cancel to return to the main dialog retaining the original settings In the Database tab the various recording properties columns can be selected to show in the main dialog Click Font Fon...

Page 75: ...order PRI manual 2009 2014 Vidicode 75 For a detailed description of the settings we refer to the help files of the program These are always in compliance with the software version and the available s...

Page 76: ...ssible to listen in to ongoing calls from a remote location The software is only described superficially here because it a complete manual is supplied with the software 11 1 The Call Recorder Access s...

Page 77: ...ller or other call properties 11 1 3 Call statistics The Call Recorder Access System has a statistical module that draws charts of the call distribution for you of a query from the database This will...

Page 78: ...internal line of your telephone system the RTR Call Monitor application can connect to the Call Recorder over the network The Call Recorder then transmits the call over the network to the RTR Call Mon...

Page 79: ...ve for normal use only We would like to emphasize that the guarantee is not valid under exceptional environmental conditions such as extreme temperatures or humidity levels nor in the unlikely event o...

Page 80: ...s and thus we do not accept any liability for loss of information or other damages due to the use of the Call Recorder Vidicode assumes no liability regarding incorrect notification of call recording...

Page 81: ...ver 57 Domain name 62 E E E E E mail 24 25 E mail address Fax Server 60 61 Email list add number 44 Remove number 44 view 44 Encrypted recording 50 Erase CD Re Writable 47 Ethernet interface 54 Export...

Page 82: ...supply 14 Q Q Q Q Quick CD Access System 68 R R R R Recording information 38 Recycle bin 71 Replace 22 Reply address 60 RTR Call Monitor 78 S S S S Save call 24 25 Search 33 Channel number 37 Connect...