Vidicode Call Recorder ISDN, Manual

Page 1: ...Call Recorder Call Recorder Call Recorder Call Recorder ISDN ISDN ISDN ISDN Manual Manual Manual Manual Revision 2 103 08...

Page 2: ...Call Recorder PRI ISDN manual Vidicode 2008 2...

Page 3: ...Recorder Call Recorder Call Recorder ISDN ISDN ISDN ISDN desktop model desktop model desktop model desktop model 1 Menu keys 2 Backlight Display 3 Function keys 4 Speaker 5 Alfa Numerical keys 6 Cryp...

Page 4: ...2008 4 The Call Recorder The Call Recorder The Call Recorder The Call Recorder ISDN ISDN ISDN ISDN 19 model 19 model 19 model 19 model 1 Internal loudspeaker 2 Backlight Display 3 Menu keys 4 Functio...

Page 5: ...onnections Call Recorder Call Recorder Call Recorder Call Recorder ISDN II ISDN II ISDN II ISDN II desktop desktop desktop desktop model model model model 1 Power 2 Loudspeaker 3 Microphone 4 RS 232 s...

Page 6: ...er Connections Call Recorder Connections Call Recorder Connections Call Recorder ISDN II ISDN II ISDN II ISDN II 19 model 19 model 19 model 19 model 1 Loudspeaker 2 Microphone 3 RS 232 serial connecti...

Page 7: ...ecorder PRI Connections Call Recorder PRI Connections Call Recorder PRI Connections Call Recorder PRI desktop model desktop model desktop model desktop model 1 Power 2 Loudspeaker 3 Microphone 4 Ether...

Page 8: ...ections Call Recorder PRI Connections Call Recorder PRI Connections Call Recorder PRI Connections Call Recorder PRI 19 model 19 model 19 model 19 model 1 Loudspeaker 2 Microphone 3 Ethernet LAN 4 RS 2...

Page 9: ...always obvious what the function of the keys must be About About About About the the the the recorder keys on all models recorder keys on all models recorder keys on all models recorder keys on all mo...

Page 10: ...nual Vidicode 2008 10 Function Function Function Function keys keys keys keys desktop desktop desktop desktop model model model model Function keys 19 Function keys 19 Function keys 19 Function keys 1...

Page 11: ...Call Recorder PRI ISDN manual Vidicode 2008 11 Alfa Alfa Alfa Alfa numerical functions numerical functions numerical functions numerical functions...

Page 12: ...lectronic circuits Use and store the Call Recorder ISDN only in normal temperature environments Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts Keep t...

Page 13: ...in the box 23 2 2 Connecting the Power supply 24 2 2 1 On the desktop model 24 2 2 2 On the 19 model 24 2 3 Connecting the ISDN lines 25 2 3 1 Connecting to E1 Primary Rate ISDN 25 2 4 Connecting to...

Page 14: ...all 49 5 2 Search stored recordings 50 5 2 1 Search according to local number 52 5 2 2 Search according to remote number 53 5 2 3 Search according to connected number 55 5 2 4 Refined search according...

Page 15: ...Call Recorder ISDN 80 9 3 Insert CryptoCard into Call Recorder 19 80 9 4 The CryptoCard and its PIN and PUC code 81 9 5 Making an encrypted recording 83 9 6 Playing an encrypted recording 83 9 7 Using...

Page 16: ...4 Create an archive on Hard disk 103 11 5 Recycle bin 104 11 6 Export recordings 105 11 7 On Line software update 105 11 8 Search recordings 106 11 9 Software Settings 107 12 The Access software and t...

Page 17: ...neously record up to 30 calls You must always check that the number of channels that you require is installed When insufficient channels are installed an upgrade up to the maximum channel count for th...

Page 18: ...r function The volume of the internal speaker can be adjusted The Call Recorder ISDN also allows for the connection of a headset The headset can be used to monitor calls and to listen to recordings 1...

Page 19: ...rdings 1 6 Encryption All recordings can be encrypted The Call Recorder ISDN uses the CryptoCard option for this feature Playback of encrypted recordings is not possible without the CryptoCard the rec...

Page 20: ...whitelist See Chapter 6 for more details The Call Recorder ISDN can be used as a security recorder For this purpose the recorder has a feature where the number of day s can be set for the recorder to...

Page 21: ...ns in several ways The recordings of fax traffic are not compressed Automatic Gain Control is disabled and Notification is omitted The original fax images of fax recordings can be recovered and viewed...

Page 22: ...Call Recorder PRI ISDN manual Vidicode 2008 22...

Page 23: ...his manual Desktop model ISDN II basic rate Mains power supply adapter and cable 2 or 4 ISDN cable with two RJ45 connectors 2 meter 2 or 4 ISDN cable with two RJ45 connectors 30 centimeters 2 or 4 ISD...

Page 24: ...he Call Recorder ISDN is turned on by connecting the power supply 2 2 2 On the 19 model Use the supplied mains cable The recorder does not have an On Off switch the Call Recorder ISDN is turned on by...

Page 25: ...able is used to connect the Call Recorder PRI to the wall socket The existing cable can be used to connect the Call Recorder PRI to the PBX as is shown in the figure below As explained in the introduc...

Page 26: ...Call Recorder PRI ISDN manual Vidicode 2008 26 The figure below is an example of a possible setup of the Call Recorder using the desktop model and using the 19 model...

Page 27: ...port of the splitter Use one cable to connect the port labeled ISDN on the splitter with the port labeled ISDN 1 on the Call Recorder Connect the port of the splitter labeled TE with the NT1 box Make...

Page 28: ...lternative connection method is a possibility The drawback however is that pass through mode with all its advantages is not possible To use the alternative method to connect you must use a traditional...

Page 29: ...ons and operations are initiated by pressing a function key followed by a sequence of menu keys of which the function is determined by the text in the display The use of function keys and menu keys is...

Page 30: ...eturn to the embracing menu STOP in the display indicates the absence of an embracing menu Press STOP to return to operating mode CHANGE will toggle the item in the display between On and Off In some...

Page 31: ...al Vidicode 2008 31 At this point the Call Recorder cannot be used for any other functions The initialization of the CD may take up to 10 seconds Recording is not interrupted by the initialization of...

Page 32: ...Call Recorder PRI ISDN manual Vidicode 2008 32...

Page 33: ...ngs menu On the desktop model Press the key to enter the recorder settings menu On the 19 model Press the key Press System System System System to move to the recorder settings menu The first item in...

Page 34: ...volume by one step Select a value between 1 and 14 Press NEXT NEXT NEXT NEXT to continue in the menu with the Numberlist Numberlist Numberlist Numberlist setting or press STOP STOP STOP STOP to exit t...

Page 35: ...ication at the start or during a call Press CHANGE CHANGE CHANGE CHANGE to select ON ON ON ON or OFF OFF OFF OFF Default the In Line mode is set to OFF OFF OFF OFF Press NEXT NEXT NEXT NEXT to continu...

Page 36: ...ected there is no notification The notification is standard disabled Please refer to 6 1 how to record the notification message Press NEXT NEXT NEXT NEXT to continue in the menu with the Numberfilter...

Page 37: ...e providers don t allow replacement and will correct the replacement with the general number When Off is selected there is no number filtering active The numberfilter is standard disabled Press NEXT N...

Page 38: ...termines how the Call Recorder behaves while recording To give you an example When manual start start start start is selected the Call Recorder will not not not not record anything until it receives t...

Page 39: ...because the user may not know if the call is already recording and therefore may stop the recording by mistake if he wants to start recording When Stop Start Stop Start Stop Start Stop Start is selec...

Page 40: ...ail Save Email is selected the last recording is saved and emailed When any of the options above except User code is selected a list of possibilities is introduced 11 11 11 11 Email the last recording...

Page 41: ...The option User Code User Code User Code User Code is a method for call centre employees with a variable workstation to identify themselves It is outside the scope of this manual to explain the User C...

Page 42: ...ompression we recommend that you at least test the quality of compressed audio Perhaps you will change your mind because the quality of compressed recordings is quite good Press NEXT NEXT NEXT NEXT to...

Page 43: ...a CD recorder is installed The CD Copy setting can be set to Single or Double or OFF When set to Single the Call Recorder will automatically copy all recordings to CD as a means of single backup When...

Page 44: ...is the next item in the menu see the next paragraph The CD Copy time determines the time of the day when the recordings are copied to the CD The CD Copy operation takes place once a day preferably at...

Page 45: ...change the operation of the Call Recorder are blocked before the correct password has been entered Press CHANGE CHANGE CHANGE CHANGE to enter a password Press STORE STORE STORE STORE Press STORE STOR...

Page 46: ...ult date and time format is DD MM YY and MM HH when American has been set as language the format is changed to MM DD YY Use the arrowed keys to move the blinking character left or right Press soft key...

Page 47: ...corder PRI ISDN manual Vidicode 2008 47 Press CHANGE CHANGE CHANGE CHANGE multiple times to select the preferred language Press STOP STOP STOP STOP to exit the configuration menu Language English CHAN...

Page 48: ...Call Recorder PRI ISDN manual Vidicode 2008 48...

Page 49: ...er keys it is the same as playback of the last recording as described in the following paragraph 5 1 Playing the last recorded call On the desktop model Press the key to open the playback menu On the...

Page 50: ...Recorder has a search function to find stored recordings The search function starts with prompting for the date The search can be further refined by a search according to remote number and line number...

Page 51: ...ate and time of the call is displayed to the left Use the and keys to move the selected recording one up or down Press the key to start playback of the selected recording The display will show The dis...

Page 52: ...example enter 03520 to search for all recordings which start with the number 03520 The and are used to move the blinking character left or right It is also possible to refine the search even further...

Page 53: ...position During playback the recorder keys have the usual recorder functions The and recorder keys are used to move the playback position 60 seconds backward or forward The key is used to stop playba...

Page 54: ...SEARCH to search for recordings with the entered number The display will show For the entered number 03520 there were 2 recordings found The first of the two recordings is selected for playback the da...

Page 55: ...the actual number the caller is connected to For an incoming call the connected number will be a local connected number an outgoing call will display a remote connected number Note that this often is...

Page 56: ...The display will show The display shows the remote number between brackets Next to that is the duration of the call the arrow indicating incoming or outgoing call Below that is the date and time of t...

Page 57: ...he two recordings is selected for playback the date and time of the call is displayed to the left Use the and keys to move the selected recording one up or down Press the key to start playback of the...

Page 58: ...o the search results 5 4 Copy recordings to CD It is possible to copy recordings from the hard disk to CD There are two ways to copy recordings to CD For Copy individual recordings see 5 4 1 and for C...

Page 59: ...finish Beware Beware Beware Beware After copying the recording the CD is not yet usable for the PC To make the CD usable for the PC a directory has to be made Please see 7 3 for a description 5 4 2 Co...

Page 60: ...OP STOP STOP to finish Be Be Be Beware ware ware ware After copying the recording the CD is not yet usable for the PC To make the CD usable for the PC a directory has to be made Please see 7 3 for a d...

Page 61: ...phone number 079 3479336 to the incoming number that ends with the number 023 The channel is recording and the call has been going on for 4 minutes and 36 seconds You can also see there is one line b...

Page 62: ...volume keys to control the loudspeaker volume Change channels by pressing the channel number to select another channel to monitor Stop the monitor by pressing soft key STOP STOP STOP STOP or pressing...

Page 63: ...key to scroll through busy channels This is identical to viewing the line status When you have selected a busy line it is sufficient to press the loudspeaker button to monitor the selected channel Use...

Page 64: ...Call Recorder PRI ISDN manual Vidicode 2008 64...

Page 65: ...Blacklist means that the calls to or from the numbers in the list are not recorded Conversely when the numberlist is used as Whitelist the calls to and from the numbers in the list are recorded while...

Page 66: ...re satisfied with the recording press STOP STOP STOP STOP When you want to record again press DELETE DELETE DELETE DELETE 6 2 View a numberlist On the desktop model Press the function key to view the...

Page 67: ...Enter the number that needs to be added to the list Wildcards are allowed to enter a range of numbers e g 043 will block or include all the numbers that start with 043 Press STORE to add the number t...

Page 68: ...Fax Recording version of the Call Recorder Access System can recognize these recordings and can convert the recorded fax transmissions back to the original fax documents It is recommended that you in...

Page 69: ...t The email list is used to email recordings from extensions to the email addresses coupled to the extension numbers Recordings can be emailed using the Action and Dialing functions Open the numberlis...

Page 70: ...n email list can also be entered by placing a file email txt onto the hard disk of the Call Recorder This can either be done through the Ethernet connection with FTP or through the CD The email txt fi...

Page 71: ...nu is started with the Disk function key 7 2 Free time left on CD Press the function key to enter the disk menu On the 19 model Press the function key The display will show The number in the display i...

Page 72: ...cording A closed directory disables the CD for further recording Note A CD Directory will include only the recordings that are on the CD when making the directory 7 4 Erase CD Re writable If a CD rewr...

Page 73: ...only Choose FULL to erase the entire CD The display will show Press YES to start erasing When the Call Recorder is finished erasing the display will show Press STOP to finish 7 5 Software update The...

Page 74: ...ss START It may take a few seconds for the Call Recorder to recognize the CD The display will show Press YES YES YES YES to start the software update While searching for the update the display will sh...

Page 75: ...way at this point Interrupting the software update may cause un restorable failure When the update is finished the display will show Press STOP STOP STOP STOP to finish The recordings in memory and y...

Page 76: ...Call Recorder PRI ISDN manual Vidicode 2008 76...

Page 77: ...is 9918 hours of recording time free on the hard disk Press NEXT NEXT NEXT NEXT to continue with the Oldest recording The display will show The date of the oldest recording on the hard disk is display...

Page 78: ...Call Recorder PRI ISDN manual Vidicode 2008 78...

Page 79: ...the left front side of the device The 19 model has an internal reader or SIM card reader or both and the case must be opened to place the card or SIM card The idea behind this is that a recorder buil...

Page 80: ...roCard should always be inserted by your dealer If you open the Call Recorders open the Call Recorders open the Call Recorders open the Call Recorders housing housing housing housing yourself you fors...

Page 81: ...d PUC code The CryptoCard is supplied with a PUC code and a PIN code The PIN code is a four digit code and is requested to enable playback of recordings The PUC code is a twelve digit code and is used...

Page 82: ...l Press the function key Press SYSTEM Press NEXT NEXT NEXT NEXT several times The display will show Press CHANGE CHANGE CHANGE CHANGE to change the card code First enter the original card code Press C...

Page 83: ...d reader of the Call Recorder The display will show When a valid CryptoCard has been inserted all recordings made thereafter will be encrypted as long as the card remains inserted Removing the card di...

Page 84: ...played on the PC without the original or a matching CryptoCard Your supplier of the Call Recorder can supply you with a Card reader for your PC together with the necessary drivers The Call Recorder A...

Page 85: ...er SMTP gives the recorder the ability to send emails This has two applications The first application is that the recorder can send recordings to users The second is that the recorder can send status...

Page 86: ...Protocol Press CHANGE CHANGE CHANGE CHANGE to enable FTP Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 10 3 FTP user The FTP user is the user name to be used by FTP clients such...

Page 87: ...word is the password that goes with the FTP user name Press CHANGE CHANGE CHANGE CHANGE to change the FTP password Use the numerical keys to enter the FTP password Press STORE STORE STORE STORE to sav...

Page 88: ...port number Press STORE STORE STORE STORE to save the FTP server port number Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 10 6 DHCP server In case a DHCP server is used on the n...

Page 89: ...an IP address In case a DHCP server is used see previous item the DHCP server will assign an IP address In case a DHCP server is not used a static IP address must be assigned to the Call Recorder Pres...

Page 90: ...keys to enter the IP subnet mask Press STORE STORE STORE STORE to save the IP subnet mask Press NEXT NEXT NEXT NEXT to save and move on to the next menu item 10 9 Gateway The Gateway is used if acces...

Page 91: ...can also be addressed by an IP name if your DNS server supports this function Press CHANGE CHANGE CHANGE CHANGE to enter an IP name Use the numerical keys to enter an IP name Press STORE STORE STORE...

Page 92: ...o the next menu item Recording can be emailed according to the extension email list For the email list to be operable the main email address has to be a valid email address 10 12 Reply address Because...

Page 93: ...server outside the network both the Gateway Gateway Gateway Gateway and the Subnet Mask Subnet Mask Subnet Mask Subnet Mask need to be set later on Press CHANGE CHANGE CHANGE CHANGE to enter the IP a...

Page 94: ...ge the SMTP server port number Use the numerical keys to enter the SMTP server port number Press STORE STORE STORE STORE to save the SMTP server port number Press NEXT NEXT NEXT NEXT to move on to the...

Page 95: ...RE to save the domain of the SMTP server Press NEXT NEXT NEXT NEXT to move on to the next menu item 10 16 DNS server In case an IP name has been configured for your SMTP server you need to configure t...

Page 96: ...cause it will give the recorder an accurate time reference Press CHANGE CHANGE CHANGE CHANGE to enter the DNS server Use the numerical keys to enter the NTP server Press STORE STORE STORE STORE to sav...

Page 97: ...w as UTC GMT correction can be set in half hours from 15 00 to 15 00 Press CHANGE CHANGE CHANGE CHANGE to set GMT correction Keep pressing CHANGE CHANGE CHANGE CHANGE to increase the correction It wil...

Page 98: ...ice timer is set to Automatic Changing the setting should only be done when advised by a service engineer to solve problems Press CHANGE CHANGE CHANGE CHANGE to change the Service timer The following...

Page 99: ...network Press CHANGE CHANGE CHANGE CHANGE to enable the Monitor Press NEXT NEXT NEXT NEXT to move on to the setting of the Monitor password The monitor password is used to log on to the Call Recorder...

Page 100: ...Call Recorder PRI ISDN manual Vidicode 2008 100...

Page 101: ...recordings that are copied from the Call Recorder CD s When ever you use the software remember that the CD first has to be made suitable for the PC by making a CD directory The Call Recorder can do t...

Page 102: ...t Show the archive on CD Show the archive on CD Show the archive on CD Show the archive on CD The key is a shortcut to the above described function The software will now start to read the recordings o...

Page 103: ...tion Action Action in the menu Select Transfer to PC Transfer to PC Transfer to PC Transfer to PC Select Selected Records Selected Records Selected Records Selected Records The key is a shortcut to th...

Page 104: ...hat archive Select the recordings you want to remove from the archive Select Action Action Action Action in the menu Select Delete Selection Delete Selection Delete Selection Delete Selection The key...

Page 105: ...o export the recording as a WAV file 11 7 On Line software update The Call Recorder Quick CD Access System has the ability to perform an automatic on Line update You need an open internet connection f...

Page 106: ...ake a while to download 11 8 Search recordings The Call Recorder Quick CD Access System software has an extensive query screen to search and select recordings The query screen looks like this To the l...

Page 107: ...clicking Apply Apply Apply Apply Click Cancel Cancel Cancel Cancel to return to the main dialog retaining the original settings In the Database tab the various recording properties columns can be sele...

Page 108: ...Language Language Language Language tab will allow you to select a desired language For a detailed description of the settings we refer to the help files of the program These are always in compliance...

Page 109: ...superficially here because it a complete manual is supplied with the software 12 1 The Call Recorder Access System software The Call Recorder Access System software is a versatile system for the acce...

Page 110: ...cess System has the ability to make a selection of recordings according to a range of criteria such as date time call duration name or number of the caller or other call properties 12 1 3 Call statist...

Page 111: ...Call Monitoring stands for Real Time Remote Call Monitoring The Call Recorder ISDN features the RTR Call monitoring option The optional RTR Call Monitor software keeps track of the status of all chann...

Page 112: ...008 112 12 2 1 The RTR Call Monitor For the communication between the RTR Call Monitor application and the Call Recorder it is essential that the network settings of the Call Recorder have been proper...

Page 113: ...ive for normal use only We would like to emphasize that the guarantee is not valid under exceptional environmental conditions such as extreme temperatures or humidity levels nor in the unlikely event...

Page 114: ...s and thus we do not accept any liability for loss of information or other damages due to the use of the Call Recorder Vidicode assumes no liability regarding incorrect notification of call recording...

Page 115: ...erver 88 Domain name 94 E E E E E mail 38 40 E mail address Fax Server 92 Email list add number 69 Remove number 69 view 69 Encrypted recording 79 Erase CD Re Writable 72 Ethernet interface 18 85 Expo...

Page 116: ...supply 24 Q Q Q Q Quick CD Access System 101 R R R R Recorder settings 33 Recording information 58 Recycle bin 104 Replace 37 Reply address 92 RTR Call Monitor 111 S S S S Save call 38 40 Search 49 Ch...