Vidicode PRI, Manual

Page 1: ...Call Recorder PRI Manual V2 3 VC1733...

Page 2: ...Call Recorder PRI manual 2009 2019 Vidicode 2...

Page 3: ...Call Recorder PRI manual 2009 2019 Vidicode 3 Connections Call Recorder PRI 19 model 1 Loudspeaker 2 Microphone 3 Ethernet LAN 4 RS 232 serial connection 5 ISDN PRI Out 6 ISDN PRI In...

Page 4: ...be During recording and playback the recorder keys have the standard recorder key functions If no recording or playback is taking place these keys have a different function The and keys can be used to...

Page 5: ...Call Recorder PRI manual 2009 2019 Vidicode 5 Alfa numerical functions...

Page 6: ...he electronic circuits Use and store the Call Recorder only in normal temperature environments Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts Keep th...

Page 7: ...the box 14 2 2 Connecting the Power supply 14 2 3 Connecting the line 14 3 Configuration and operation 17 3 1 Operation basics 17 3 1 1 Function keys 17 3 1 2 Menu keys 17 3 2 Frequently used key indi...

Page 8: ...38 5 1 4 Refined search according to channel number 40 5 2 Recording information 41 5 3 Copy recordings to CD 42 5 3 1 Copy an individual recording 42 5 3 2 Copy a selection of recordings 43 5 4 Line...

Page 9: ...FTP user 61 9 4 FTP password 62 9 5 FTP server port 63 9 6 DHCP server 63 9 7 IP address 64 9 8 IP subnet mask 65 9 9 Gateway 66 9 10 IP name 66 9 11 E mail 67 9 12 Reply address 68 9 13 SMTP server I...

Page 10: ...ftware Settings 82 11 The Access software and Monitor software 84 11 1 The Call Recorder Access software 84 11 1 1 Playing recordings 84 11 1 2 Queries 85 11 1 3 Call statistics 85 11 1 4 Fax viewing...

Page 11: ...LAN using the optional Call Recorder Access Software ro Ara a web interface You can copy recordings from the internal drive to CD if your Call Recorder is equipped with a CD drive Copying recordings t...

Page 12: ...ptoCard reader in conjunction with the original or a matching CryptoCard 1 6Pass through or passive configuration The Call Recorders can be connected to the line in two ways Pass through mode the reco...

Page 13: ...recordings can be accessed while daily recordings are removed after the set number of days This is used when for matters of privacy it is not desirable to keep recordings of the people involved for a...

Page 14: ...The recorder does not have an On Off switch the Call Recorder ISDN is turned on by connecting the power supply In some countries Switzerland Australia no mains cable is supplied because it cannot be...

Page 15: ...order can work in pass through mode where it is processing the complete data stream and in passive mode where it is just listening Although this is a substantial difference it does not affect the conn...

Page 16: ...Call Recorder PRI manual 2009 2019 Vidicode 16...

Page 17: ...interface Most functions and operations are initiated by pressing a function key followed by a sequence of menu keys of which the function is determined by the text in the display The use of function...

Page 18: ...display indicates the presence of more menu items Press NEXT to jump to the following menu item BACK in the display indicates the presence of an embracing menu Press BACK to return to the embracing me...

Page 19: ...CEL returns to the settings 3 4Initializing CD When you place a new CD in the drive it has to be initialized before it can read and write During initialization At this point the Call Recorder cannot b...

Page 20: ...settings menu 4 1Opening the Recorder settings menu Press the key Press System to move to the recorder settings menu The first item in the settings to appear is the Numberlist setting 4 2Numberlist Th...

Page 21: ...e In Line mode is set to OFF Press NEXT to continue in the menu with the notification setting or press STOP to exit the configuration menu 4 4Notification In some countries or regions notification dur...

Page 22: ...ls When Off is selected there is no notification The notification is standard disabled Please refer to 6 1 how to record the notification message Press NEXT to continue in the menu with the Numberfilt...

Page 23: ...n be entered afterwards in the next menu item only when Replace is selected Please note most service providers don t allow replacement and will correct the replacement with the general number When Off...

Page 24: ...g DTMF tones to the recorder Important The configuration of the Action determines how the Call Recorder behaves while recording To give you an example When manual start is selected the Call Recorder w...

Page 25: ...mmended to combine this option with existence of a whitelist or a blacklist because the user may not know if the call is already recording and therefore may stop the recording by mistake if he wants t...

Page 26: ...ptions above except User code is selected a list of possibilities is introduced 11 E mail the last recording 1 x x 1 to 9 E mail one of the last 9 recordings 12 till 19 to get older recordings 22 Save...

Page 27: ...nnection yet Press NEXT to continue in the menu with the next menu item or press STOP to exit the configuration menu 4 9Compression The default procedure while recording is to compress the recorded au...

Page 28: ...ecordings is quite good Press NEXT to continue in the menu with the next menu item or press STOP to exit the configuration menu 4 10CryptoCard The CryptoCard is used for encrypting recordings See Chap...

Page 29: ...up When set to Double the Call Recorder will automatically copy all recordings to CD as a means of backup just as when CD Copy is set to Single The difference is that each following CD will be started...

Page 30: ...Copy operation takes place once a day preferably at a time when the phones are least busy Press CHANGE to select the time use or to increase or decrease by 15 min Press NEXT to continue in the menu w...

Page 31: ...ng or press STOP to exit the configuration menu 4 14Protect the Call Recorder with a Password The Call Recorder can be protected with a Password against unauthorized use When password protection has b...

Page 32: ...you will be prompted for the password before entering the menus and before playback of recordings 4 15Remove Password protection Press CHANGE to disable the password The password protection has now be...

Page 33: ...language the format is changed to MM DD YY Use the arrowed keys to move the blinking character left or right Press soft key STORE to store the changes or press soft key CANCEL to return to previous v...

Page 34: ...Call Recorder PRI manual 2009 2019 Vidicode 34 Press CHANGE multiple times to select the preferred language Press STOP to exit the configuration menu Language English CHANGE STOP...

Page 35: ...ine number Wildcards can be used to search for remote number or line number only Press the key to open the Recorder Archive menu Select CD or DISK to find recordings on the selected device Use the num...

Page 36: ...Use the and keys to move the selected recording one up or down The next section describes how to refine your search to look for a specific number 5 1 1 Search according to local number Open the searc...

Page 37: ...o remote number In that case continue to read on 5 1 2 Press SEARCH to search for recordings with the entered number For the entered date and number 7935 there were 2 recordings found The first of the...

Page 38: ...according to connected number In that case continue to read on 5 1 2 Press SEARCH to search for recordings with the entered number For the entered date and remote number 3520 there were 2 recordings...

Page 39: ...ossible reason is that the network suppresses it as we have noticed on sites in the UK Another possible reason is that then number is suppressed on the PBX Use the numerical keys to enter a connected...

Page 40: ...h even further to restrict it to a date range phone number and on which phone line the call took place 5 1 4 Refined search according to channel number Open the search menu as described in 5 1 3 Press...

Page 41: ...call are displayed to the left Use the and keys to move the selected recording one up or down 5 2Recording information Once a recording has been selected from the result of a search as described above...

Page 42: ...to copy recordings from the internal drive to CD There are two ways to copy recordings to CD For Copy individual recordings see 5 3 1 and for Copy a selection of recordings see 5 3 2 5 3 1 Copy an in...

Page 43: ...he CD usable for the PC a directory has to be made Please see 7 3 for a description 5 3 2 Copy a selection of recordings First define the search to locate the recordings you want to copy as described...

Page 44: ...r followed by the local phone To the right is the remote number In between the local and remote numbers there is an arrow for the call direction An arrow pointing to the left is an incoming call an ar...

Page 45: ...that moment The numbers of the calls remain in the display of the channel after the call has ended it will however indicate the line is Free Use the and keys to scroll through the channels It is possi...

Page 46: ...eans that the calls to or from the numbers in the list are not recorded Conversely when the numberlist is used as Whitelist the calls to and from the numbers in the list are recorded while the rest of...

Page 47: ...at needs to be added to the list A leading 0 in front of the numbers must not be entered Wildcards are allowed to enter a range of numbers e g 43 will block or include all the numbers that start with...

Page 48: ...The external faxlist may still apear on the display but represents a feature that is no longer supported for this recorder 6 6The E mail list The e mail list is used to e mail recordings from extensio...

Page 49: ...are described for the general numberlist The operation to add or remove numbers from the e mail list is identical An e mail list can also be entered by placing a file e mail txt onto the internal driv...

Page 50: ...f the CD functions that are grouped in the disk menu The disk menu is started with the Disk function key 7 2 Free time left on CD Press the function key The number in the display is an indication of t...

Page 51: ...tory leaves the remaining space on the CD open for recording A closed directory disables the CD for further recording 7 4Erase CD Re writable If a CD rewritable is used the recordings on the CD can be...

Page 52: ...asing the CD Choose QUICK to erase the CD directories only Choose FULL to erase the entire CD Press YES to start erasing When the Call Recorder is finished erasing CD Quick Erase YES Start NO Erase CD...

Page 53: ...internal operating software from CD Press the function key to enter the disk menu and press NEXT four times Place the CD with the software update in the CD drive and press START It may take a few sec...

Page 54: ...e parts will be updated automatically when newer versions have been found During the updating WARNING Do not interrupt the Call Recorder in any way at this point Interrupting the software update may c...

Page 55: ...Call Recorder PRI manual 2009 2019 Vidicode 55 The recordings in memory and your settings will remain intact after the software update...

Page 56: ...pened to place the card The idea behind this is that a recorder built into a 19 rack normally will be accessed from remote only It is a drawback rather then an advantage when the card can easily be re...

Page 57: ...our dealer If you open the Call Recorders housing yourself you forsake your warrenty First unplug the powercord as there are dangerous voltages inside Unscrew and lift the top of the enclosure as show...

Page 58: ...ss CONTINUE Enter the new card code Press CONTINUE Repeat the new card code for confirmation Press CONTINUE NOTE A CryptoCard allows for two invalid PIN code entries After the third invalid Pin code e...

Page 59: ...rdings can only be played back with the original or a matching CryptoCard Recordings can be played on a PC with the Ara a web interface or the optional Call Recorder Access software on it and with the...

Page 60: ...dings on the FTP server in the Call Recorder SMTP gives the recorder the ability to send e mails This has two applications The first application is that the recorder can send recordings to users The s...

Page 61: ...TP stands for File Transfer Protocol Press CHANGE to enable FTP Press NEXT to save and move on to the next menu item 9 3FTP user The FTP user is the user name to be used by FTP clients such as the Cal...

Page 62: ...the FTP user name Press NEXT to save and move on to the next menu item 9 4FTP password The FTP password is the password that goes with the FTP user name Press CHANGE to change the FTP password Use th...

Page 63: ...to change the FTP server port it is best left unchanged Press CHANGE to change the FTP server port number Use the numerical keys to enter the FTP server port number Press STORE to save the FTP server...

Page 64: ...r you must manually enter these IP addresses 9 7IP address As part of the network the Call Recorder needs an IP address In case a DHCP server is used see previous item the DHCP server will assign an I...

Page 65: ...net mask is used if access from outside the network is required In this case the Gateway must be entered as well Press CHANGE to change the IP subnet mask Use the numerical keys to enter the IP subnet...

Page 66: ...red Press CHANGE to enter the Gateway address Use the numerical keys to enter the Gateway Press STORE to save the Gateway Press NEXT to save and move on to the next menu item 9 10 IP name Aside from t...

Page 67: ...Press STORE to save an IP name Press NEXT to save and move on to the next menu item 9 11 E mail Status reports and malfunctions can be e mailed to this E mail address Press CHANGE to enter an E mail...

Page 68: ...e mailed according to the extension e mail list For the e mail list to be operable the main e mail address has to be a valid e mail address 9 12 Reply address Because the Call Recorder cannot receive...

Page 69: ...er on Press CHANGE to enter the IP address of the SMTP server Use the numerical keys to enter the IP address of the SMTP server Either an IP number or IP name are allowed In case an IP name is used th...

Page 70: ...EXT to move on to the next menu item 9 15 Domain name The domain name of the SMTP server is also required In case the SMTP server is on the network the network domain is required In case the SMTP serv...

Page 71: ...in of the SMTP server Press NEXT to move on to the next menu item 9 16 DNS server In case an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Ser...

Page 72: ...because it will give the recorder an accurate time reference Press CHANGE to enter the DNS server Use the numerical keys to enter the NTP server Press STORE to save the DNS server Press NEXT to save a...

Page 73: ...save the FTP server port number Press NEXT to save and move on to the next menu item 9 19 GMT correction GMT correction property is used to identify the time zone NTP server normally issues GMT also k...

Page 74: ...utomatically 9 20 Telnet Telnet can be used to log on to the Call Recorder and configure it from your PC If required contact your supplier for more details Press CHANGE to enable TelNet Press NEXT to...

Page 75: ...ctive The monitor function allows you to listen to the conversations that take place This requires the RTR Call Monitor software which connects with the Call Recorder over the network Press CHANGE to...

Page 76: ...Call Recorder PRI manual 2009 2019 Vidicode 76 Press CHANGE to enter a password Press BACK to exit the network setting menu Monitor pwd 0000 CHANGE STOP...

Page 77: ...at are copied from the Call Recorder CD s When ever you use the software remember that the CD first has to be made suitable for the PC by making a CD directory The Call Recorder can do this for you 10...

Page 78: ...Select Show the archive on CD The key is a shortcut to the above described function The software will now start to read the recordings on the CD and create a list Every row in the list represents a re...

Page 79: ...ove Select the recordings you want to transfer to your hard disk Select Action in the menu Select Transfer to PC Select Selected Records The key is a shortcut to the above described function Your sele...

Page 80: ...above described function The selection of recordings in now moved to the recycle bin The recycle bin works like the standard Windows Recycle Bin Recording removed from an archive are placed in the rec...

Page 81: ...Quick CD Access System has the ability to perform an automatic on Line update You need an open internet connection for this feature to work Select Information in the menu Select Update product on Lin...

Page 82: ...een looks like this To the left a group of radio buttons can be selected to view recordings from the specified interval Check Use Calendar to select a date range within the calendars Select the starti...

Page 83: ...ording properties columns can be selected to show in the main dialog Click Font to change the font of the list of recordings Other settings include Fax conversion settings in the Fax Conversion tab Cr...

Page 84: ...erficially here because it a complete manual is supplied with the software 11 1The Call Recorder Access software The Call Recorder Access System software is a versatile system for the access to Call R...

Page 85: ...how many calls remain unanswered and what it the time distribution of that over the day Similar questions can be answered for employees or departments 11 1 4 Fax viewing The Call Recorders ISDN can be...

Page 86: ...its the call over the network to the RTR Call Monitor application This way it is possible to listen in on all lines of the Call Recorder with only a couple of seconds delay The RTR Call Monitor applic...

Page 87: ...e for normal use only We would like to emphasize that the guarantee is not valid under exceptional environmental conditions such as extreme temperatures or humidity levels nor in the unlikely event of...

Page 88: ...and thus we do not accept any liability for loss of information or other damages due to the use of the Call Recorder Vidicode assumes no liability regarding incorrect notification of call recording V...

Page 89: ...2 D DHCP server 57 Domain name 62 E E mail 24 25 E mail address Fax Server 60 61 Email list add number 44 Remove number 44 view 44 Encrypted recording 50 Erase CD Re Writable 47 Ethernet interface 54...

Page 90: ...33 Power supply 14 Q Quick CD Access System 68 R Recording information 38 Recycle bin 71 Replace 22 Reply address 60 RTR Call Monitor 78 S Save call 24 25 Search 33 Channel number 37 Connected number...