VIETA VDC-48 User Manual - Page 28
11.0 Warranty
The VDC-48 is warranted covering materials and workmanship for a
period of two (2) years, as determined by the date of retail purchase
(according to the sales receipt from an authorized dealer) or the date of
manufacture if the sales receipt is not available (according to the serial
number). This warranty applies to the product; therefore, the remainder of
the warranty period will be automatically transferred to any subsequent
owner. This warranty applies only to failure of a VIETA product caused
by defects in materials and workmanship during the stated warranty
period. It does not apply to a unit that has been subjected to abuse,
accident, modification, improper handling/installation, or repairs made
without factory authorization or by anyone other than authorized
VIETA Field Service Stations. This warranty is void if the serial
number has been defaced, altered or removed. Products covered by this
warranty will be repaired or replaced at the option of VIETA, without
charge for materials or labor, provided all the terms of this warranty have
been met.
For factory service, please call or email for a Return Authorization (R/A)
number before shipping. If the product is shipped, the following information
must be included in the package:
1. Owner’s complete name, daytime phone number, return street address
and return authorization number.
2. The serial number of the product being returned and a copy of the retail
sales receipt, if possible.
3. A complete description of the problem(s) experienced, including a brief
description of how the equipment is being used and other equipments
involved.
