ViewSonic CDX5552, User Manual

Page 1: ...stering your product for future service Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation which is also found on our web site at http www viewsonic com in English or in specific languages using the Regional selection box in the upper right corner of our website Antes de operar su equipo lea cu idadosamente las instrucciones en este man...

Page 2: ...ed to exceeding the world s expectations for technological evolution innovation and simplicity At ViewSonic we believe that our products have the potential to make a positive impact in the world and we are confident that the ViewSonic product you have chosen will serve you well Once again thank you for choosing ViewSonic ...

Page 3: ...the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a cir...

Page 4: ...SS 210 To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmitting antenna that is installed outdoors is subject to licensing The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada ...

Page 5: ...er the Annex III of the RoHS2 Directives as noted below Examples of exempted components are 1 Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps CCFL and EEFL for special purposes not exceeding per lamp 1 Short length 500 mm maximum 3 5 mg per lamp 2 Medium length 500 mm and 1 500 mm maximum 5 mg per lamp 3 Long length 1 500 mm maximum 13 mg per lamp 2 Lead in glass...

Page 6: ...in the LCD monitor contains mercury Please follow the laws or rules of your municipality to dispose of the tube properly Do not bend power cord Do not use monitor in high temperature humid dusty or oily areas If monitor or glass is broken do not come in contact with the liquid crystal and handle with care Allow adequate ventilation around the monitor so that heat can properly dissipate Do not bloc...

Page 7: ...ink often Position the monitor at a 90 angle to windows and other light sources to minimize glare and reflections Clean the LCD monitor surface with a lint free nonabrasive cloth Avoid using any cleaning solution or glass cleaner Adjust the monitor s brightness contrast and sharpness controls to enhance readability Avoid displaying fixed patterns on the monitor for long periods of time to avoid im...

Page 8: ...bleshooting 31 9 Technical Specifications 32 9 1 CDX5552 CDX5554 32 1 Unpacking and Installation 1 1 1 Unpacking 1 1 2 Package Contents 1 1 3 Installation Notes 1 1 4 Installing and Removing Table Stands optional 2 1 5 Installing and Removing OPS module 3 1 6 Mounting on a Wall 4 1 6 1 VESA Grid 4 1 7 Mounting in Portrait Position 5 2 Parts and Functions 6 2 1 Control Panel 6 2 2 Input Output Term...

Page 9: ...cation 34 10 2 2 Communication Setting 34 10 2 3 Command Message Reference 34 10 3 Protocol 35 10 3 1 Set Function Listing 35 10 3 2 Get Function Listing 39 10 3 3 Remote Control Pass through mode 44 11 Other Information 47 Customer Support 47 Limited Warranty 48 Mexico Limited Warranty 50 ...

Page 10: ...s document may be copied reproduced or transmitted by any means for any purpose without prior written permission from ViewSonic Corporation Product Registration To meet your future needs and to receive any additional product information as it becomes available please register your product on the Internet at www viewsonic com The ViewSonic Wizard CD ROM also provides an opportunity for you to print...

Page 11: ...ower cord varies depending on destination NOTES For all other regions apply a power cord that conforms to the AC voltage of the power socket and has been approved by and complies with the safety regulations of the particular country You might like to save the package box and packing material for shipping the display 1 3 Installation Notes Due to the high power consumption always use the plug exclu...

Page 12: ...n the guide block tighten the screws on both sides of the display NOTE The longer side of the stand should face the front of the display Carrying handle Guide block Thumbscrews Table stand Longer portions face the front To remove table stands 1 Power off the display 2 Spread a protective sheet on a flat surface 3 Grab the carrying handles and place the display face down on the protective sheet 4 R...

Page 13: ...e display 2 Remove the cover of OPS after take screw off 3 Insert OPS module and then fix by screw NOTE Keep the OPS cover for future use Screw OPS Screw To remove OPS Module 1 Power off the display 2 Remove screw and plug out OPS module 3 Install OPS cover and then fix by screw ...

Page 14: ...l mounting kit use M6 mounting screws having a length 10 mm longer than the thickness of the mounting bracket and tighten them securely 5 Unit without base weight 29 2 kg The equipment and its associated mounting means still remain secure during the test For use only with UL Listed Wall Mount Bracket with minimum weight load 87 6 kg 1 6 1 VESA Grid CDX5552 CDX5554 400 H x 400 V mm Caution To preve...

Page 15: ...ortrait Position This display can be installed in por trait position 1 Remove the table stand if attached 2 Rotate 90 degrees anticlockwise The terminals logo should be bristling when facing the display at the back 90 90 ...

Page 16: ... while OSD menu is on 7 button Move the highlight bar down to adjust the selected item while OSD menu is on 8 MENU button Return to previous menu while OSD menu is on or to activate the OSD menu when OSD menu is off 9 Remote control sensor and power status indicator Receives command signals from the remote control Indicates the operating status of the display without OPS Lights green when the disp...

Page 17: ...he use of remote control signal from control center 8 HDMI IN 9 HDMI2 IN HDMI video audio input 10 DVI IN DVI D video input 11 DVI OUT VGA OUT DVI or VGA video output 12 DisplayPort IN 13 DisplayPort OUT DisplayPort video input output 14 VGA IN D Sub VGA video input 15 COMPONENT IN BNC Component YPbPr video source input 16 Y CVBS Video source input 17 PC LINE IN Audio input for VGA source 3 5mm st...

Page 18: ... to turn on off the information OSD displayed on the upper right corner of the screen 16 button Press to move the selection right in OSD menu 17 OPTION button Access currently available options picture and sound menus 18 VOL UP button Press to increase the audio output level 19 VOL DOWN button Press to decrease the audio output level 20 21 ID SET button If a single large screen matrix video wall i...

Page 19: ...ttery acid as it can damage your skin NOTE If you do not intend to use the remote control for a long period remove the batteries 2 3 3 Handling the remote control Do not subject to strong shock Do not allow water or other liquid to splash the remote control If the remote control gets wet wipe it dry immediately Avoid exposure to heat and steam Other than to install the batteries do not open the re...

Page 20: ...uipment DVD VCR VCD 3 1 1 Using COMPONENT video input DVD VCR VCD Audio Out R L COMPONENT Out YPbPr AUDIO IN COMPONENT IN YPbPr 3 1 2 Using Video Source input DVD VCR VCD R L Y CVBS Out AUDIO IN Y CVBS IN 3 1 3 Using HDMI video input DVD VCR VCD HDMI Out HDMI IN ...

Page 21: ...1 3 2 Connecting a PC 3 2 1 Using VGA input VGA Out D Sub 15 pin PC Audio Out VGA IN VGA AUDIO IN 3 2 2 Using DVI input PC DVI IN DVI Out VGA AUDIO IN Audio Out 3 2 3 Using HDMI input PC HDMI IN HDMI Out ...

Page 22: ...g DisplayPort input PC DisplayPort IN DisplayPort Out 3 3 Connecting Audio Equipment 3 3 1 Connecting external speakers External speakers 3 3 2 Connecting an external audio device Stereo Amplifier AUDIO OUT Audio In ...

Page 23: ... PC RS 232C RS 232C IN DISPLAY 1 DISPLAY 2 RS 232C OUT RS 232C IN 3 4 2 Digital video connection Connect the DVI OUT VGA OUT connector of DISPLAY 1 to the DVI IN connector of DISPLAY 2 PC DVI DVI IN DISPLAY 1 DISPLAY 2 DVI VGA OUT DVI IN Connect the DVI OUT connector of DISPLAY 1 to the DVI IN connector of DISPLAY 2 PC DP DP IN DISPLAY 1 DISPLAY 2 DP OUT DP IN Connect the HDMI OUT connector of DIS...

Page 24: ...Y 1 DISPLAY 2 3 4 4 IR daisy chain Connection Connect IR Sensor Cable to DISPLAY 1 and connect the RS232C OUT connector of DISPLAY 1 to the RS232C IN connector of DISPLAY 2 IR Sensor Cable RS 232C OUT RS 232C IN DISPLAY 1 DISPLAY 2 3 5 IR connection External IR Receiver IR IN NOTE This display s remote control sensor will stop working if the IR IN is connected ...

Page 25: ...for more detail INTERNET ROUTER RJ 45 PC RJ 45 To setup the network 1 Switch on the router and switch on its DHCP setting 2 Connect the router to this display with an Ethernet cable 3 Press MENU button to display the OSD menu 4 Press or button to select the menu item Network setting Press OK button to enter its submenu 5 Press or number button to adjust its value Press OK button to confirm NOTE Co...

Page 26: ...ard Default settings that suit most environments and types of video Movie Ideal settings for movies Photo Ideal settings for photos Energy saving Settings that conser ve the most energy 4 4 Choose your Preferred Sound Settings 1 While this display is playing video source press ADJUST button 2 Press or button to choose Sound style then press OK button 3 Press or button to choose an option then pres...

Page 27: ...ame media stream We suggest to use DLNA DMP function via wired network for the sake of higher security and sufficient network bandwidth 4 5 3 How to use DLNA DMR from PC 1 Press MENU button Choose Network Settings and press OK Picture Sound Tiling General settings Network settings View network settings Network configuration Static IP configuration Digital Media Render Network name 2 Set DMR as ON ...

Page 28: ...e and Photo 4 Press EXIT button to go up to the top layer in the screen Press or button to choose the file type Press OK button to enter its play list 5 Choose the file you want Press OK button to start playing 6 Follow the on screen instruction to control the play option 7 Press PLAY buttons to control playing 4 7 Play options 4 7 1 Playing music files 1 Choose Music in the top bar Music 2 Choose...

Page 29: ...ndom play of video files Repeat Choose Repeat to play the video file repeatedly or Play once to play the video file once Status To view information about a video for example played position duration title or date 4 7 3 Playing photo files 1 Choose Photo in the top bar Photo 2 Choose a photo thumbnail then press OK button Start a slideshow If there are multiple photos in a folder choose a photo The...

Page 30: ...ar Advanced Game or computer Foramat and edges Picture style Choose a predefined picture setting Restore style Restore the last selected predefined picture setting Backlight Adjust the brightness of this display s backlight Colour Adjust the colour saturation of the picture Sharpness Adjust the sharpness of the picture Noise reduction Choose the amount of noise reduction for the picture MPEG artif...

Page 31: ...r pitched sounds Treble Adjust to increase or decrease higher pitched sounds Balance Adjust to emphasize left or right audio output balance Surround mode Enhance your audio experience Audio out Adjust audio output volume Advanced Access advanced settings to enhance your audio experience Auto volume leveling Enable the reduction of sudden volume changes Speaker settings Turn on or off the internal ...

Page 32: ...ust have a unique ID number when multiple sets of this display are connected Monitor ID number range is between 1 to 255 The default setting is 1 Eco mode Set this display to reduce the power consumption automatically Auto search Choose to let this display detect and display available signal sources automatically Clock Set the current date and time for the display s internal clock Scheduling This ...

Page 33: ...peat modes Playlist setting USB HDMI 1 HDMI 2 DisplayPort Card OPS DVI D YPbPr AV VGA 00 00 On time Cancel Done 4 Set Off time Playlist setting 14 00 Schedule 1 Schedule 2 Schedule 3 Schedule 4 Schedule 5 Schedule 6 Schedule 7 Status Source On time Off time Repeat modes Playlist setting Playlist setting 14 00 Off time Cancel Done 5 Go to Repeat modes and choose Schedule 1 Schedule 2 Schedule 3 Sch...

Page 34: ... keyboard function except the and POWER button NOTE To disable the lock function from Local KB lock or RC lock item 1 ID mode Press menu 993 keys on the remote control 2 Normal mode Press INFO key and hold 6 seconds on the remote control Pixel shift For video input sources you may choose On to move the screen image automatically to protect the display from burn in or after image symptoms 30 second...

Page 35: ...tory settings Reset all your customized settings to the factory defaults 5 2 Network Settings 1 Press MENU button choose Network Settings and press OK button Picture Sound Tiling General settings Network settings View network settings Network configuration Static IP configuration Digital Media Render Network name View network settings View connected network status Network Confguration Network conf...

Page 36: ... 30 MVC 1920x1080i field rate 50 60Hz 1920x1080p frame rate 24 25 30Hz 1280x720p frame rate 50 60Hz 30 ts m2ts mts AVCHD MPEG 2 1920x1080 25p 30p 50i 60i 30 MPEG 1 L1 L2 MPEG 1 2 2 5 L3 AAC HE AAC v1 v2 AC3 E AC3 Dolby Pulse MPEG 4 ASP 1920x1080 25p 30p 50i 60i 30 H 264 1920x1080 25p 30p 50p 60p 60i 30 ts m2ts mts AVCHD MVC 1920x1080i field rate 50 60Hz 1920x1080p frame rate 24 25 30Hz 1280x720p f...

Page 37: ...wav PC LPCM 192 768 LPCM aif mac aiff mac LPCM 192 768 LPCM aac mp4 m4a AAC 48 1024 AAC HE AAC v1 v2 pls m3u Playlists m4a M4A 48 1024 AAC HE AAC v1 v2 NOTES Sound or video may not work if the contents have a standard bit rate frame rate above the compatible Frame sec listed in the table above Video content with a Bit rate or Frame rate larger than the rate specified in the table above can cause c...

Page 38: ...esh Rate Pixel Rate Aspect Ratio Stand for Mode H Pixels V Lines 480i 720 480 29 97 Hz 13 5 MHz 4 3 Modified NTSC Standard 480p 59 94 Hz 27 MHz 576i 720 576 25 Hz 13 5 MHz 4 3 Modified PAL Standard 576p 50 Hz 27 MHz HDTV Resolution Standard Resolution Active Resolution Refresh Rate Pixel Rate Aspect Ratio Stand for Mode H Pixels V Lines 720p 1280 720 50 Hz 74 25 MHz 16 9 Normally DVB Mode 60 Hz 10...

Page 39: ...zontal In some cases abnormal signals such as stripes might appear on the screen when the PC power is turned off or if the PC is disconnected If so press the SOURCE button to enter the video mode Also make sure that the PC is connected When horizontal synchronous signals seem irregular in RGB mode check PC power saving mode or cable connections The display settings table complies with IBM VESA sta...

Page 40: ...free cloth If the surface becomes dirty soak a soft lint free cloth in a mild detergent solution Wring the cloth to remove excess liquid Wipe the surface of the display to remove dirt Then use a dry cloth of the same type to dry Do not scratch or hit the surface of the panel with fingers or hard objects of any kind Do not use volatile substances such as insert sprays solvents and thinners Cabinet ...

Page 41: ... Zoom mode is not correctly set Use the Zoom mode or Custom zoom function in the Screen menu to fine tune display geometry and time frequency parameter Can hear sound but no picture Improperly connected source signal cable Make sure that both video inputs and sound inputs are correctly connected Can see picture but no sound is heard 1 Improperly connected source signal cable 2 Volume is turned all...

Page 42: ... RJ 45 Jack x 1 8 pin 10 100 LAN Port HDMI Input HDMI Jack x 1 Type A 18 pin Digital RGB TMDS Video Audio MAX Video 720p 1080p 1920 x 1080 60 Hz WUXGA Audio 48 KHz 2 Channel L R Supports LPCM only DVI D Input DVI D jack Digital RGB TMDS Video VGA Input D Sub Jack x 1 15 pin Analog RGB 0 7V p p 75Ω H CS V TTL 2 2kΩ SOG 1V p p 75Ω MAX 720p 1080p 1920 x 1080 60 Hz WUXGA DVI I DVI D VGA Output DVI I J...

Page 43: ...3 4 x 684 2 x 95 0 mm Wall Mount 103 4 Handle Weight With Stand 31 5 Kg Weight Without Stand 29 2 Kg Gross Weight Without Stand 43 4 Kg Environmental Condition Item Specifications Temperature Operational 0 40 C Storage 20 60 C Humidity Operational 20 80 RH No condensation Storage 5 95 RH No condensation Altitude Operational 0 3 000 m Storage Shipment 0 9 000 m Internal Speaker Item Specifications ...

Page 44: ... DSUB 9 Pin outside view Pin Signal Remark 1 NC 2 RXD Input to Commercial TV or DS 3 TXD Output from Commercial TV or DS 4 NC 5 GND 6 NC 7 NC 8 NC 9 NC frame GND Use of crossover null modem cable required for use with PC Special case 3 5mm barrel connector Pin Signal Remark Tip TXD Output from Commercial TV or DS Ring RXD Input to Commercial TV or DS Sleeve GND 10 2 2 Communication Setting Baud Ra...

Page 45: ...de Value 1 3 Three bytes ASCII that defines the value CR 0x0D Set Function format Send Command Type s Name Length ID Command Type Command Value1 Value2 Value3 CR Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte Bytes order 1 2 3 4 5 6 7 8 9 NOTE For VT2405LED 1 and VT3205LED the set Power on command is the exception Reply Command Type or Name Length ID Command Type CR Byte Count ...

Page 46: ...00 TV 001 AV 002 S Video 003 YPbPr 004 HDMI 014 HDMI2 024 HDMI3 005 DVI 006 VGA1 PC 016 VGA2 007 OPS 008 Internal Mem 009 DP 1 No need for USB 2 For the case of two more same sources the 2nd digital is used to indicate the extension Contrast 8 s 23 000 100 Brightness 8 s 24 000 100 Sharpness 8 s 25 000 100 Color 8 s 26 000 100 Tint 8 s 27 000 100 Color Mode 8 s 29 000 Normal 001 Warm 002 Cold 003 ...

Page 47: ...rough RCU has no effect on Monitor and all RCU command codes are transmitted to PC via the RS232 port Date 8 s V 56 0xx Year 1xx Month Day See example in Note For specific models only Tiling Mode 8 s P 50 000 OFF 001 ON for DS Tiling Compensation 8 s Q 51 000 OFF 001 ON for DS Bezel width compensation Tiling H by V Monitors 8 s R 52 01x 09x H 0x1 0x9 V for DS 1 2nd digital for H monitors 2 3rd dig...

Page 48: ...mean the POWER lock will be released under this case 3 Can not be unlocked by reset in OSD setting 4 Will auto AC power on in power lock 5 Under power lock the set will not enter power saving when no PC signal and neither not turn off when no other video signals after 15min Remote control disable Lock the RCU keys but keep the front panel buttons workable 2 Example for value setting of SET_TV chan...

Page 49: ...46 42 b 62 58 x 78 11 1 31 27 G 47 43 c 63 59 y 79 12 2 32 28 H 48 44 d 64 13 3 33 29 I 49 45 e 65 14 4 34 30 P 50 46 f 66 15 5 35 31 Q 51 47 g 67 Month 1 12 Day 1 31 Hour 00 23 Min 00 59 Sec 00 59 5 Set Date Time example Date 2015 1 31 Time 16 27 59 Send 0x 38 30 31 73 56 30 40 35 0D Year 20 15 Send 0x 38 30 31 73 56 31 21 51 0D Month 1 Day 31 Send 0x 38 30 31 73 57 30 36 47 0D Hour 16 Min 27 Sen...

Page 50: ...Reply Command Type r or If the Command is valid Command Type r Name Length ID Command Type Command Value1 Value2 Value3 CR Byte Count 1 Byte 2 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte 1 Byte Bytes order 1 2 3 4 5 6 7 8 9 NOTE The reply for Power STBY status command is the exception for VT2405LED 1 and V3205LED It s 0x36 72 6C 30 30 30 0D 6rl000 CR If the Command is Not valid Command Type Name Lengt...

Page 51: ...int value Get Volume 8 g f 66 000 100 Gets Volume value Get Mute 8 g g 67 000 OFF unmuted 001 ON muted Gets Mute ON OFF status Get Input select 8 g j 6A 000 See Set function table Get Power status ON STBY 8 g l 6C 000 STBY 001 ON Get Remote control 8 g n 6E 000 Disable 001 Enable 002 Pass through Get Power Lock 8 g o 6F 000 Unlock 001 Lock Get Button Lock 8 g p 70 000 Unlock 001 Lock Get Menu Lock...

Page 52: ...s only Get Date 8 g 2 32 000 See the Set Date command For specific models only Get Time 8 g 3 33 000 See the Set Time command For specific models only NOTE 1 Power on off log data is replied as 6 sequential strings in following order 2 Time log data definition Value 1 Value 2 Value 3 On Off indicator 0 Off 1 On Month code Day code Hour code Minute code ...

Page 53: ...0 26 F 46 42 b 62 58 x 78 11 1 31 27 G 47 43 c 63 59 y 79 12 2 32 28 H 48 44 d 64 13 3 33 29 I 49 45 e 65 14 4 34 30 P 50 46 f 66 15 5 35 31 Q 51 47 g 67 Month 1 12 Day 1 31 Hour 00 23 Min 00 59 3 Get Time log data example Assumed the power on off record of display 01 as below 2014 8 31 08 00 On 2014 8 31 22 00 Off 2014 9 1 10 30 On 2014 9 1 11 00 To send GET Time log command Send 0x 38 30 31 67 3...

Page 54: ...te Control Pass through mode the TV DS will send a 7 byte packet followed by CR in response to RCU button activation Note that in this mode the RCU shall have no effect on the TV DS function For example Volume will not change the volume in the LCD but only sends Volume code to PC over the RS232 port IR Pass Through Function format Reply Command Type p Name Length ID Command Type RCU Code1 MSB RCU ...

Page 55: ...E ASPECT ZOOM SIZE 0F VOLUME UP 10 VOLUME DOWN 11 MUTE 12 CHANNEL PAGE UP BRIGHTNESS 13 CHANNEL PAGE DOWN BRIGHTNESS 14 POWER 15 SOURCES INPUTS 16 17 18 SLEEP 19 MENU 1A UP 1B DOWN 1C LEFT 1D RIGHT 1E OK ENTER SET 1F EXIT 20 21 22 23 24 25 26 27 28 29 2A 2B RED F1 2C GREEN F2 2D YELLOW F3 2E BLUE F4 2F ...

Page 56: ... code TV DS will turn itself on then forward the POWER code to the host via RS232 2 2 When TV DS is ON and receives the IR POWER code TV DS will forward the POWER code to the host via RS232 then turn off itself 2 3 When SET POWER LOCK is enabled the TV DS will not respond to POWER key pressing 3 The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys ...

Page 57: ... com Latin America Columbia www viewsonic com la C http www viewsonic com la soporte servicio tecnico soporte viewsonic com Latin America Mexico www viewsonic com la C http www viewsonic com la soporte servicio tecnico soporte viewsonic com Nexus Hightech Solutions Cincinnati 40 Desp 1 Col De los Deportes Mexico D F Tel 55 6547 6454 55 6547 6484 Other places please refer to http www viewsonic com ...

Page 58: ...duct d Causes external to the product such as electrical power fluctuations or failure e Use of supplies or parts not meeting ViewSonic s specifications f Normal wear and tear g Any other cause which does not relate to a product defect 3 Any product exhibiting a condition commonly known as image burn in which results when a static image is displayed on the product for an extended period of time 4 ...

Page 59: ...mer by any other party 4 Repair or attempted repair by anyone not authorized by ViewSonic Effect of state law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of inci dental or consequential damages so the above limitations and exclusions may n...

Page 60: ...uct s serial number so please record the product information in the space provided below on your purchase for your future use Please retain your receipt of proof of purchase to support your warranty claim For Your Records Product Name _______________________ Model Number ____________________________________ Document Number ___________________ Serial Number ____________________________________ Purc...

Page 61: ...soluglobales com Cuernavaca Compusupport de Cuernavaca SA de CV Francisco Leyva 178 Col Miguel Hidalgo C P 62040 Cuernavaca Morelos Tel 01 777 3180579 01 777 3124014 E Mail aquevedo compusupportcva com Distrito Federal QPLUS S A de C V Av Coyoacán 931 Col Del Valle 03100 México D F Tel 01 52 55 50 00 27 35 E Mail gacosta qplus com mx Guadalajara Jal SERVICRECE S A de C V Av Niños Héroes 2281 Col A...

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