ViewSonic VX4380-4K, User Manual

Page 1: ...tering your product for future service Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation which is also found on our web site at http www viewsonic com in English or in specific languages using the Regional selection box in the upper right corner of our website Antes de operar su equipo lea cu idadosamente las instrucciones en este manu...

Page 2: ...eding the world s expectations for technological evolution innovation and simplicity At ViewSonic we believe that our products have the potential to make a positive impact in the world and we are confident that the ViewSonic product you have chosen will serve you well Once again thank you for choosing ViewSonic ...

Page 3: ...on 9 2 5 Power On 12 2 6 Driver Installation Windows 10 Setup 13 3 Adjusting the Screen Image 14 3 1 Setting the Timing Mode 14 3 2 Using the Control Panel 15 4 OSD Menu Introduction 17 4 1 OSD Menu Tree 17 4 2 OSD Menu Explanation 27 4 3 Monitor Setting Management 33 5 Specifications 34 6 Troubleshooting 36 7 Cleaning and Maintenance 37 Safe Cleaning Practices 37 ...

Page 4: ...ement 40 8 3 Declaration of RoHS2 Compliance 40 8 4 Indian Restriction of Hazardous Substances 42 8 5 Product Disposal at End of Product Life 42 9 Copyright Information 43 10 Service Information 44 Product Registration 44 Customer Service 45 Limited Warranty 48 Mexico Limited Warranty 53 ...

Page 5: ... expose the monitor to rain or moisture 9 Avoid exposing the monitor to direct sunlight or other sources of sustained heat Do not install near any heat sources such as radiators heat registers stoves or other devices including amplifiers that may increase the temperature of the monitor to dangerous levels 10 Clean with a soft dry cloth If further cleaning is required see Cleaning the Display in th...

Page 6: ... to force the plug into the outlet 17 When connecting to a power outlet DO NOT remove the ground prong Please ensure grounding prongs are NEVER REMOVED 18 Protect the power cord from being treaded upon or pinched particularly at the plug and at the point where it emerges from the equipment Be sure that the power outlet is located near the equipment so that it is easily accessible 19 Only use attac...

Page 7: ...rate normally or has been dropped 23 Excessive sound pressure from ear headphones can cause hearing damage hearing loss 24 Adjustment of the volume control as well as the equalizer may increase the ear headphones output voltage and therefore the sound volume level 25 The factors influencing the ear headphones output other than those specified by the manufacturer e g operating system equalizer soft...

Page 8: ...t easier for you to verify your product and repair refund and or return your product to you If you have any problems with your product or questions that have not been addressed in the User Guide please contact customer service for help Important Save the original box and all packing material for your future shipping needs NOTE The word Windows in this user guide refers to Microsoft Windows operati...

Page 9: ...ur monitor package includes Monitor Power cord Video cable1 USB cable Quick Start Guide NOTE 1 The video cables included in your package may vary depending on your country Please contact your local reseller for more information ...

Page 10: ...ut output This area should include all I O connection options as well as the power input connector Expanded in 2 4 3 Kensington security slot Expanded in 2 3 section B 4 VESA wall mounting This area on the back of the monitor For the VESA wall mounting installation steps please see 2 3 section A for additional instructions ...

Page 11: ...mounted to a wall mounted display do the following 1 Find VESA compatible wall mounting kit which meets the quaternions in section Specifications 2 Verify that the power button is turned Off then disconnect the power cord 3 Lay the display face down on a towel or blanket 4 Remove the base Screws removal might be required 5 Attach the mounting bracket from the wall mounting kit using screws of the ...

Page 12: ...located on the back side of the monitor For more information on installation and usage please visit the Kensington website at http www kensington com Below is an example of setting up the Kensington lock on a table for your reference This picture is for reference only ...

Page 13: ...e both the LCD monitor and computer are turned OFF 2 Remove rear panel covers if necessary 3 Connect the signal cables from the LCD monitor to the computer Power Connector HDMI USB charging Port USB Port USB Port DisplayPort DisplayPort out mini DP Audio out ...

Page 14: ...ed for daisy chain connection Explained in section C 3 B Video and Audio Cable For a MAC with Thunderbolt output please connect the mini DP end of the mini DP to DisplayPort cable to the Thunderbolt output of MAC And connect the other end of the cable to the DisplayPort connector on the rear of the monitor This picture is for reference only ...

Page 15: ... cable to the DP input or mini DP input connector on the rear of the monitor Use another DP cable to connect DP output of the 1st monitor and DP input of the 2nd monitor DP IN DP OUT To speedup DisplayPort SST daisy chain handshaking process suggest to disable Auto Detect function Under OSD Setup Menu For SST clone scenario the DP output timing exactly the same as input Please make sure the 2nd mo...

Page 16: ...ower cord to the power connector of monitor and the AC plug of AC power cord to the AC outlet 2 5 Power On Turn On LCD Monitor and Computer Turn ON the LCD Monitor then turn ON the computer This particular order LCD monitor before computer is important This picture is for reference only ...

Page 17: ...y Settings screen resolution window There you can verify your ViewSonic monitor has been recognized by your PC in the Color Management section of your advanced settings VX4380 4K SERIES VX4380 4K SERIES icm If your PC has not auto detected the monitor but is still functioning you can download the driver from ViewSonic website and install it then restart your computer and follow the steps above aga...

Page 18: ...ion setting to match your monitor s native resolution This will provide you with your best usage experience If you have difficulty setting the resolution or you do not see recommended resolution as an available option you may need a newer video card driver Contact your computer or video card manufacturer to obtain the latest driver If necessary make small adjustments using H POSITION and V POSITIO...

Page 19: ...tion is stated below Standby Power On Off NOTE Power light Blue ON Orange Power Saving Under MULTI PICTURE MODE you can select the following settings QUAD WINDOW PBP TOP BOTTOM PBP LEFT RIGHT and PIP View Mode icon that allows users to choose which View mode setting they would like to activate for monitor use Toggles between the various input options that are available for that particular monitor ...

Page 20: ... back or revert back to the previously selected menu Information shortcut select button which gives users access to the information of the monitor currently in use Main menu icon that allows users to access the main menu Hold down the icon for a few seconds to turn off the main menu Left and right icons toggle your selected choice horizontally OSD quick menu selector which increases or decreases t...

Page 21: ...D explanation below The OSD tree visually represents the complete OSD menu that can be accessed by your monitor If you aren t sure where an option function is or cannot locate a specific feature please utilize the OSD tree below Joystick Button Game Mode Contrast Brightness Audio Adjust Input Select ViewMode Multi Picture Menu Exit ...

Page 22: ...ast Brightness Contrast Brightness Audio Adjust Volume Menu Menu OSD table detail items Exit OSD off Input Select HDMI1 HDMI2 DisplayPort miniDP Menu Menu OSD table detail items ViewMode Standard Game Movie Web Text MAC Mono Multi Picture Off PBP Top Bottom PBP Left Right PIP Quad Windows ...

Page 23: ... DISPLAYPORT Setup Menu Color Adjust View Mode Manual Image Adjust Input Select Audio Adjust mini DP Menu Input Select for multi source model HDMI1 HDMI2 DISPLAYPORT miniDP Audio Adjust Volume Mute On Off Audio Output HDMI1 HDMI2 DisplayPort miniDP ...

Page 24: ...e Standard Low Input Lag On Off Black Stabilization Advanced DCR Blue Light Filter Response Time Standard Advanced Ultra Fast Hue Red Green Blue Cyan Magenta Yellow Saturation Red Green Blue Cyan Magenta Yellow Recall ...

Page 25: ...Response Time Standard Advanced Ultra Fast Hue Red Green Blue Cyan Magenta Yellow Saturation Red Green Blue Cyan Magenta Yellow Rename Recall Custom2 Low Input Lag On Off Black Stabilization Advanced DCR Blue Light Filter Response Time Standard Advanced Ultra Fast Hue Red Green Blue Cyan Magenta Yellow ...

Page 26: ...ename Recall Custom3 Low Input Lag On Off Black Stabilization Advanced DCR Blue Light Filter Response Time Standard Advanced Ultra Fast Hue Red Green Blue Cyan Magenta Yellow Saturation Red Green Blue Cyan Magenta Yellow Rename Recall FPS 1 FPS 2 RTS MOBA Movie Web Text MAC Mono ...

Page 27: ...lor Temperature SRGB Bluish Cool Native Warm User Color Red Green Blue Color Space Auto RGB YUV Color Range Auto Full Range Limited Range Gamma 1 8 2 0 2 2 2 4 2 6 2 8 Manual Image Adjust Sharpness Aspect Ratio 1 1 4 3 Fill Aspect Ratio Full Screen Overscan On Off ...

Page 28: ... Русский Türkçe 日本語 한국어 繁體中文 简体中文 Resolution Notice On Off Information OSD Timeout OSD Background On Off Power Indicator On Off Auto Power Off On Off Sleep 30 Minutes 45 Minutes 60 Minutes 120 Minutes Off ECO Mode Standard Optimize Conserve DisplayPort1 1 On Off DDC CI On Off ...

Page 29: ...iniDP Bottom Source Select HDMI1 HDMI2 DisplayPort miniDP Swap PBP Left Right Left Source Select HDMI1 HDMI2 DisplayPort miniDP Right Source Select HDMI1 HDMI2 DisplayPort miniDP Swap PIP PIP Source Select HDMI1 HDMI2 DisplayPort miniDP PIP Position PIP H Position PIP V Position PIP Size PIP Swap ...

Page 30: ...uad Windows Top Left HDMI1 HDMI2 DisplayPort miniDP Top Right HDMI1 HDMI2 DisplayPort miniDP Bottom Left HDMI1 HDMI2 DisplayPort miniDP Bottom Right HDMI1 HDMI2 DisplayPort miniDP Standby Charger On Off Auto Detect On Off Memory Recall ...

Page 31: ...CR technology automatically detects the image signal and intelligently controls the backlight brightness and color to improve on the ability to make the black blacker in a dark scene and make the white whiter in a bright environment Auto Detect If current input source is no signal monitor will automatically switch to next input option This function on some model is disabled by default B Black stab...

Page 32: ...help adjust the color settings to fit our users needs Color range Adjusts the color range allowing users to adjust the range in RGB and YUV color settings Color space Allows users to choose which color space they would like to use for monitor color output RGB YUV ...

Page 33: ... between the image background black level and the foreground white level Custom Providing even more support three customizable Custom settings are available to help match individual preferences and adapt to every type of game on the market Select one of the Custom options Custom 1 Custom 2 etc in the Menu and adjust the advanced options After exiting the setting will automatically be saved under t...

Page 34: ...en blue cyan magenta and yellow I Information Displays the timing mode video signal input coming from the graphics card in the computer the LCD model number the serial number and the ViewSonic website URL See your graphics card s user guide for instructions on changing the resolution and refresh rate vertical frequency NOTE VESA 1024 x 768 60Hz example means that the resolution is 1024 x 768 and t...

Page 35: ...e split screen types display large and the small pictures on the screen 5 PIP SIZE This controls the size of the sub picture used in PIP 6 PIP POSITION This controls the position of sub picture used in PIP mode 7 PIP SWAP This swaps the main picture source and the sub picture source 8 SOURCE SELECT This selects the source of the MULTI PICTURE use in the QUAD WINDOW PBP TOP BOTTOM PBP LEFT RIGHT an...

Page 36: ...ative resolution This notice will appear in the display settings window when setting up the display resolution Recall Resets the ViewMode monitor settings S Setup menu Adjusts On screen Display OSD settings Many of these settings can activate on screen display notifications so users do not have to reopen the menu Sharpness Adjusts the sharpness and picture quality of the monitor V ViewMode ViewSon...

Page 37: ...ator is the light that displays whether the monitor is on or off Auto Power Off Selecting Auto Power Off allows the monitor to shut its power off after a certain amount of time Sleep This setting allows users to adjust the time of inactivity before the monitor goes on a reduced power mode The screen will be on sleep mode during this time Eco Mode Allows users to choose between various modes based ...

Page 38: ...0 kHz fv 50 75 Hz Compatibility PC Macintosh Up to 3840 x 2160 Non interlaced Power Macintosh up to 3840 x 2160 Supported by limited graphic cards Resolution1 Recommended Supported 3840 X 2160 60Hz 1920 x 1080 60 Hz 1680 x 1050 60 Hz 1280 x 1024 60 75 Hz 1440 x 900 60 Hz 1024 x 768 60 70 75 Hz 800 x 600 56 60 72 75 Hz 640 x 480 60 72 75 Hz 720 x 400 70 Hz Power Adaptor2 Input Voltage 100 240 VAC 5...

Page 39: ...t Max Loading Hole pattern W x H mm Interface Pad W x H x D Pad Hole Screw Q ty Specification 14kg 200mm x 100mm 115 mm x 115 mm x 2 6 mm Ø 5mm 4 piece M4 x 10mm Weight Physical 31 80 lb 14 42 kg Power saving modes On3 Off 84W Typical 130W Max Blue LED 0 5W 1 Do not set the graphics card in your computer to exceed these timing mode doing so may result in permanent damage to the display 2 Please us...

Page 40: ...video output port on the back of the computer If the other end of the video cable is not attached permanently to the display properly secure it to the display Adjust brightness and contrast Wrong or abnormal colors If any colors red green or blue are missing check the video cable to make sure it is securely connected Loose or broken pins in the cable connector could cause an improper connection Co...

Page 41: ...ree cloth This removes dust and other particles 2 If the screen is still not clean apply a small amount of non ammonia non alcohol based glass cleaner onto a clean soft lint free cloth and wipe the screen To clean the case 1 Use a soft dry cloth 2 If the case is still not clean apply a small amount of a non ammonia non alcohol based mild non abrasive detergent onto a clean soft lint free cloth the...

Page 42: ...display screen or case Some chemical cleaners have been reported to damage the screen and or case of the display ViewSonic will not be liable for damage resulting from use of any ammonia or alcoholbased cleaners Caution Handle the monitor on the edges only Clean with water on a soft cotton cloth only ...

Page 43: ...his equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning t...

Page 44: ... certain hazardous substances in electrical and electronic equipment RoHS2 Directive and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee TAC as shown below Substance Proposed Maximum Concentration Actual Concentration Lead Pb 0 1 0 1 Mercury Hg 0 1 0 1 Cadmium Cd 0 01 0 01 Hexavalent Chromium Cr6 0 1 0 1 Polybrominated biphenyls PBB 0...

Page 45: ...um 5 mg per lamp 3 Long length 1 500 mm maximum 13 mg per lamp 2 Lead in glass of cathode ray tubes 3 Lead in glass of fluorescent tubes not exceeding 0 2 by weight 4 Lead as an alloying element in aluminium containing up to 0 4 lead by weight 5 Copper alloy containing up to 4 lead by weight 6 Lead in high melting temperature type solders i e lead based alloys containing 85 by weight or more lead ...

Page 46: ...ding 0 1 weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule 8 5 Product Disposal at End of Product Life ViewSonic respects the environment and is committed to working and living green Thank you for being part of Smarter Greener Computing Please visit ViewSonic website to learn more USA Canada http www viewsonic com company green recycle program Europe http w...

Page 47: ...e U S Environmental Protection Agency EPA As an ENERGY STAR partner ViewSonic Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency Disclaimer ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein nor for incidental or consequential damages resulting from furnishing this material or the performance or...

Page 48: ...risk are required First Name given name Last Name family name Street Address line 1 Street Address line 2 Email Address City County State Province Zip code Postal code Country Phone Number Date Purchased Product Type Model Number Serial Number Check YES to recieve email communication from ViewSonic including exclusive promotional offers At ViewSonic we respect your privacy ViewSonic does not sell ...

Page 49: ...ailand www ap viewsonic com T 65 6461 6044 service sg viewsonic com Europe Europe www viewsoniceurope com http www viewsoniceurope com eu support call desk Arabia ap viewsonic com me المحلي بالبائع اتصل България www viewsoinceurope com http www viewsoniceurope com eu support call desk service_bg viewsoniceurope com Hrvatska www viewsoinceurope com http www viewsoniceurope com eu support call desk ...

Page 50: ...com es support call desk service_es viewsoniceurope com Latinoamérica México www viewsonic com la T 001 8882328722 soporte viewsonic com Italia e altri paesi di lingua italiana in Europa www viewsoniceurope com http www viewsoniceurope com eu support call desk service_it viewsoniceurope com Polska i inne kraje Europy Centralnej www viewsoniceurope com http www viewsoniceurope com eu support call d...

Page 51: ...0800 008 822 service au viewsonic com Canada www viewsonic com T 1 866 463 4775 service ca viewsonic com Latin America www viewsonic com la C http www viewsonic com la soporte servicio tecnico soporte viewsonic com Middle East ap viewsonic com me Contact your reseller service ap viewsonic com Puerto Rico Virgin Islands www viewsonic com T 1 800 688 6688 English C http www viewsonic com la soporte ...

Page 52: ...l be covered by the balance of the time remaining on the customer s original limited warranty and the warranty period will not be extended ViewSonic provides no warranty for any third party software whether included with the product or installed by the customer installation of any unauthorized hardware parts or components e g Projector Lamps Please refer to What the warranty does not cover section...

Page 53: ... occurring during repair or replacement 5 Any damage of the product due to shipment 6 Removal or installation of the product 7 Causes external to the product such as electric power fluctuations or failure 8 Use of supplies or parts not meeting ViewSonic s specifications 9 Normal wear and tear 10 Failure of owner to perform periodic product maintenance as stated in User Guide such as cleaning of us...

Page 54: ...omer Support page You will need to provide your product s serial number 2 To obtain warranty service you will be required to provide a the original dated sales slip b your name c your address d a description of the problem and e the serial number of the product 3 Take or ship the product freight prepaid in the original container to an authorized ViewSonic service center or ViewSonic 4 For addition...

Page 55: ...or other commercial loss even if advised of the possibility of such damages 2 Any other damages whether incidental consequential or otherwise 3 Any claim against the customer by any other party 4 Repair or attempted repair by anyone not authorized by ViewSonic Effect of state law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some st...

Page 56: ...ewSonic dealer The warranty period for this product in mainland China Hong Kong Macao and Taiwan Excluded is subject to the terms and conditions of the Maintenance Guarantee Card For users in Europe and Russia full details of warranty provided can be found in www viewsoniceurope com under Support Warranty Information Display Warranty Term Template In UG VSC_TEMP_2007 ...

Page 57: ...ll at its sole option repair or replace the product with a like product Replacement product or parts may include remanufactured or refurbished parts or components accessories How long the warranty is effective ViewSonic LCD displays are warranted for between 1 and 3 years depending on your country of purchase for all parts including the light source and for all labour from the date of the first co...

Page 58: ...ailure to follow instructions supplied with the product b Causes external to the product such as electrical power fluctuations or failure c Use of supplies or parts not meeting ViewSonic s specifications d Normal wear and tear e Any other cause which does not relate to a product defect 3 Any product exhibiting a condition commonly known as image burn in which results when a static image is display...

Page 59: ...ecords Product Name _______________ Model Number ____________ Document Number ____________Serial Number _____________ Purchase Date _________Extended Warranty Purchase __ Y N If so what date does warranty expire ______________________ 1 To obtain warranty service you will be required to provide a the original dated sales slip b your name c your address d a description of the problem and e the seri...

Page 60: ...Sonic shall not be liable for 1 Damage to other property caused by any defects in the product damages based upon inconvenience loss of use of the product loss of time loss of profits loss of business opportunity loss of goodwill interference with business relationships or other commercial loss even if advised of the possibility of such damages 2 Any other damages whether incidental consequential o...

Page 61: ...l Cefeo soluglobales com Cuernavaca Compusupport de Cuernavaca SA de CV Francisco Leyva 178 Col Miguel Hidalgo C P 62040 Cuernavaca Morelos Tel 01 777 3180579 01 777 3124014 E Mail aquevedo compusupportcva com Distrito Federal QPLUS S A de C V Av Coyoacán 931 Col Del Valle 03100 México D F Tel 01 52 55 50 00 27 35 E Mail gacosta qplus com mx Guadalajara Jal SERVICRECE S A de C V Av Niños Héroes 22...

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