Document: LT0439 Vigilant
MX1-Au
Operator Manual
Issue 1.73
23 October 2018
Page 10-5
Troubleshooting LCD Messages
LCD Message
Meaning/Cause(s)
Action
“No History to View”
CONTEXT: History Log menu
There is no stored history.
This could happen if the
history is reset with a
command on the diagnostic
terminal.
None. To check if the
history is working, close and
open the door and some
events should be logged.
“No Items found”
CONTEXT: Point/Zone range
reset/ enable/ disable menus
There are no points/ zones in
the specified range to which
the command can be applied.
Not all points disabled
Not all points enabled
Not all zones disabled
Not all zones enabled
CONTEXT: Enable/ disable
command to a range of points or
zones.
The command was not
applied to one or more points
or zones in the specified
range. There are several
things that can cause this,
including that a point/ zone
may have been configured to
not allow a disable command
or that a zone was in alarm.
Use point or zone recall
commands to check which
points or zones did not obey
the command.
“Not in Test”
CONTEXT: Battery test menu
Battery test is not active.
“Not Started”
CONTEXT: Battery test menu
There have been no battery
tests done since the panel
was last re-started or was
powered on.
“Operate test not
allowed”
CONTEXT: Point operate test
The point is configured to be
not testable.
“Point not configured in
database”
CONTEXT: Point recall
The SID specified by the point
number that has been
entered, does not appear in
the list of SIDs in this panel’s
configuration database.
If you need to recall a point
from the specified SID from
this panel, you need to add
the SID to the configuration
data file.
“PreAlarm”
CONTEXT: Zone recall menu
One of the points that is
mapped to the zone is in pre-
alarm.
Use the history display to
determine which point is in
pre-alarm.
Use the off-normal recall
menu to find points in pre-
alarm.
Check analogue values of
the point in pre-alarm using
the values menu.
“Point not testable at
this time”
CONTEXT: Point alarm test
Some devices (e.g., 814CH)
cannot be tested again after a
test, until a delay has
elapsed.
Wait 60 seconds and try
again.
“Remote panel did not
respond”
CONTEXT: Point or zone
command
Communication with the
remote panel may have been
lost or it has been taken
offline.
Check for communication
faults and that the remote
panel is still online.
