Under certain conditions you may need to reset the software
originally installed on your computer to factory conditions, this can
be put down to many different reasons:
u
Accidental deletion of system files.
u
Incompatible software has been installed.
u
Incompatible changes to the system settings.
At Viglen, we understand that unless you have professional
knowledge of computer systems, reinstallation can be a costly and
time-consuming affair, especially for new users. This is why we
have created the Viglen Recovery Utility System – designed to
automatically reinstall your computer software quickly and
efficiently.
Before proceeding with system recovery, please observe the
following recommended guidelines.
u
Back up all personal files to a CD or a suitable backup
device before proceeding with the recovery procedure.
u
Any subsequent software installed by the user must
therefore be manually reinstalled – Please refer to the
manuals that came with your software for installation
instructions.
u
Once initiated, all data stored on the system will be destroyed
and will therefore not be recoverable.
Using the Recovery Utility
Please read the recommended guidelines above before
continuing with the recovery procedures:
1. Shutdown your Viglen PC (if applicable) and switch off.
2. Insert the Viglen Recovery Utility CD into the CD-ROM drive.
3. Switch your computer back on.
4. The Viglen Recovery Utility CD will now load.
5. When prompted, please type ‘factory’ and press the ‘Enter’
key to initiate system recovery.
6. A Windows style screen will now appear with two horizontal
bars showing the status of the recovery sequence. Please
wait while the procedure completes.
7. When prompted, remove the Recovery Utility CD from the
drive and press a key to restart the computer.
Windows will now start up and you will be prompted to enter
you User Information – Please refer to the Software Guide
supplied with your Viglen PC.
Your Viglen Recovery Utility CD….
WARNING
ONLY TO BE USED IF YOUR VIGLEN PC HAS BECOME
UNSTABLE OR YOU HAVE BEEN ADVISED OTHERWISE BY A
MEMBER OF VIGLEN TECHNICAL SUPPORT. ALL PERSONAL
DOCUMENTS WILL BE LOST IF THIS CD IS ACTIVATED.
Hopefully, you should never need to use this utility, but in the
unfortunate event that your system must be reinstalled, please
keep this Getting Started Guide and the Viglen Recovery Utility CD
in a safe place to help ensure a hassle-free recovery.
Viglen System Recovery Utility
(Optional)
Technical Support
If you have any queries concerning the following:
1 Hardware configuration problems.
2 You wish to return your hardware for repair or
arrange a service visit (subject to contract).
3 You have installation or set up difficulties.
4 You require additional drivers.
Please call our TECHNICAL SUPPORT department on
01727 201 850
Customer Care
If you have any queries concerning the following:
1 Parts missing or damaged from your Viglen PC order.
2 Incorrect goods supplied against your Viglen PC order.
3 Any complaint with a courier or delivery in general.
4 Collection of any computers or parts.
5 You have ordered or wish to order spare parts.
6 You wish to return your Viglen PC for an upgrade.
7 You wish to know the status of any returned
Viglen PC.
8 You require information on upgrading new or old
systems.
Please call our CUSTOMER CARE department on
01727 201 810
Viglen Getting Started Guide
Genie Ultra Micro
Getting Help
at Viglen
Please read this pamphlet before switching on the Viglen PC and
store in a safe place. For further information regarding your Viglen
PC please refer to the Viglen Driver CD which Includes the BIOS,
Drivers and Manual for your motherboard.
Important
Viglen is a trademark of Viglen Ltd, Viglen Ltd is a subsidiary of Viglen Technology Ltd. Pentium 4 is a registered trademark of Intel Corporation. Viglen Ltd disclaims any proprietary interest in trademarks and
trade names other than its own. Viglen cannot be liable for pictorial or typographical errors. Viglen reserve the right to change the specification of the servers without prior notification. Specifications may be
subject to change without notice. Although Viglen endeavours to ensure the accuracy of this information, Viglen will not be liable for any damages whatsoever for errors or omissions of fact herein. Viglen,
Contender, Genie and Dossier are registered trademarks of Viglen Ltd. Microsoft, MS-DOS and Windows are registered trademarks of Microsoft Corporation. Intel, Intel logo, Intel Inside, Intel Inside logo and
Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries All other trademarks are acknowledged. Subject to Viglen terms and conditions
available on request.
Viglen Limited,
VHQ,
7 Handley Page Way,
Old Parkbury Lane,
Colney Street,
St. Albans, Hertfordshire
AL2 2DQ
Corporate Sales
01727 201 830
Education Sales
01727 201 860
Public Sector Sales
01727 201 830
Schools Sales
01727 201 820
sales@viglen.co.uk
Web
www.viglen.co.uk
IT
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