Troubleshooting Procedures
© Viking Range Corporation
SMR-0003
15
To avoid risk of electrical shock, personal injury, or death, disconnect electrical power source to unit, unless test
procedures require power to be connected. Discharge capacitor through a resistor before attempting to service.
Ensure all ground wires are connected before certifying unit as repaired and/or operational.
PROBLEM
POSSIBLE CAUSE
CORRECTION
Service Mode is not disabling.
1. Did not press the “WARMER”
and “COLDER” buttons the
correct amount of times in the
allotted time period.
To exit, press and hold the
“WARMER” button while pressing the
“COLDER” button four times within
five seconds.
LED is not displaying a steady green
light on the display panel.
1. Tru Protect™ was disabled.
Press and hold the “SET” button for
five seconds. NOTE: Steady green
light on the LED indicates
Tru Protect™ engaged.
Tru Protect™ will not disable.
1. Did not hold the “SET” button
on the display panel long enough.
Press and hold the “SET” button for
five seconds. NOTE: Steady amber
light on the LED indicates
Tru Protect™ disabled.
Software model number does not
match the unit purchased, i.e. - 11
should correspond to a 24 in. wine
cellar.
1. Wrong unit software installed.
Call Viking Customer Service to
obtain new user interface.
Temperature range for the unit does
not correspond to the temperature
range given by Viking (out-of-range).
1. Wrong unit software installed.
Call Viking Customer Service to
obtain new user interface.
