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This guide will assist in solving simple problems with the spa. If the problem cannot be solved using these procedures, contact your
authorized Villeroy & Boch Dealer.
Control panel displays an error message:
Cause:
An error has occurred.
Solution:
See Diagnostic Messages for specific errors.
Control pad and spa equipment do not operate:
Cause #1:
No electrical power to spa.
Solution:
Turn on or reset the RCD circuit breaker. If this does not solve the problem, have a qualified Electrician check the electrical
service.
Cause #2:
The 20 or 30A fuse, depending on the system, has blown.
Solution:
Contact your authorized Villeroy & Boch Dealer.
RCD breaker trips repeatedly:
Cause #1:
Improper wiring to spa or RCD breaker is defective.
Solution: Consult with a qualified Electrician.
Cause #2:
There is a defective component on the spa.
Solution: Contact your authorized Villeroy & Boch Dealer.
Spa pump turns off during operation:
Cause #1:
Automatic timer has completed its 30 or 60 minute cycle.
Solution:
Turn on the pump.
Cause #2:
Pump has overheated due to the vents on the equipment door being blocked.
Solution:
Clear items away from vents.
Cause #3:
The pump motor is defective.
Solution:
Contact your authorized Villeroy & Boch Dealer.
Spa will not heat:
Cause #1:
Thermostat has been turned down or set to low heat range.
Solution:
Adjust thermostat to desired temperature or set to high heat range.
Cause #2:
High limit sensor has tripped.
Solution:
Press any button to reset.
Cause #3:
Heating system is defective.
Solution:
Contact your authorized Villeroy & Boch Dealer.
Standard Spa light does not work:
Cause #1:
Light bulb has burned out.
Solution:
Replace light bulb.
Cause #2:
Lighting system is defective.
Solution: Contact your authorized Villeroy & Boch Dealer.
Jets surge on and off:
Cause:
Water level is too low or filters may be dirty.
Solution:
Adjust water to the water level indication mark on the faceplate of the filter assembly. Clean the filters.
Spa pump will not turn on, creates a burning smell while running, or makes excessive noise while running:
Cause:
Pump motor is defective. Running during high ambient outside temperatures, Excessive run time
Solution: Contact your authorized Villeroy & Boch Dealer.
Jets are weaker than normal or do not work at all, but the pump is running:
Cause #1:
Jet handle(s) X Series are partially or fully closed. Valves are closed Series A & R JetPak II,
Solution:
Open jet handle(s) / valve(s).
Cause #2:
Filter cartridge is dirty.
Solution:
See Cleaning the Filter.
Cause #3:
There is air trapped in the spa equipment or its face piping.
Solution:
Remove the clamp to the air bleed line and remove the air line from the pump until air has purged out and you see water
flow and reconnect.
Cause #4:
The suction fitting(s) are blocked.
Solution:
Remove any debris that may be blocking the suction fitting(s).
TROUBLESHOOTING GUIDE
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