Vintec ESPACE Series, User Manual

This document sets out the terms and conditions of the product 

warranties for Vintec/Transtherm Appliances. It is an important 

document. Please keep it with your proof of purchase documents 

in a safe place for future reference should there be a manufacturing 

defect in your Appliance. This warranty is in addition to other rights 

you may have under the Australian Consumer Law.
1.  In this warranty:

  (a)  ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the 

Competition and Consumer Act 2010;

  (b)  ‘Appliance’ means any Electrolux product purchased by you and 

accompanied by this document;

  (c)  ‘ASC’ means Electrolux’s authorised serviced centres;
  (d)  ‘Vintec/Transtherm’ is the brand controlled by Electrolux Home Products 

Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 

762 341 in respect of Appliances purchased in Australia and Electrolux 

(NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount 

Wellington, in respect of Appliances purchased in New Zealand;

  (e)   ‘Warranty Period’ means the period specified in clause 3 of this 

warranty;

  (f)  

‘you’ means the purchaser of the Appliance not having purchased 

the Appliance for re-sale, and ‘your’ has a corresponding meaning.

2.  

Application:

 This warranty only applies to new Appliances, purchased 

and used in Australia or New Zealand and is in addition to (and does not 

exclude, restrict, or modify in any way) other rights and remedies under 

a law to which the Appliances or services relate, including any non-

excludable statutory guarantees in Australia and New Zealand.

3.  

Warranty Period:

 Subject to these terms and conditions, this warranty 

continues for in Australia for a period of 24 months and in New Zealand 

for a period of 24 months, following the date of original purchase of the 

Appliance.

4.  

Repair or replace warranty:

 During the Warranty Period, Electrolux 

or its ASC will, at no extra charge if your Appliance is readily accessible 

for service, without special equipment and subject to these terms and 

conditions, repair or replace any parts which it considers to be defective. 

Electrolux may, in its absolute discretion, choose whether the remedy 

offered for a valid warranty claim is repair or replacement. Electrolux or its 

ASC may use refurbished parts to repair your Appliance. You agree that 

any replaced Appliances or parts become the property of Electrolux. 

5.  

Travel and transportation costs:

 Subject to clause 7, Electrolux will 

bear the reasonable cost of transportation, travel and delivery of the 

Appliance to and from Electrolux or its ASC. Travel and transportation will 

be arranged by Electrolux as part of any valid warranty claim.

6.   Proof of purchase

 is required before you can make a claim under this 

warranty.

7.  

Exclusions:

 You may not make a claim under this warranty unless the 

defect claimed is due to faulty or defective parts or workmanship. This 

warranty does not cover:

  (a)  light globes, batteries, filters or similar perishable parts;
  (b)  parts and Appliances not supplied by Electrolux;

  (c)   cosmetic damage which does not affect the operation of the 

Appliance; 

  (d)  damage to the Appliance caused by: 

  (i) negligence or accident;
  (ii) misuse or abuse, including failure to properly maintain or service; 
  (iii)  improper, negligent or faulty servicing or repair works done by   

anyone other than an Electrolux authorised repairer or ASC; 

  (iv) normal wear and tear;
  (v) power surges, electrical storm damage or incorrect power supply;
  (vi) incomplete or improper installation;
  (vii) incorrect, improper or inappropriate operation; 
  (viii) insect or vermin infestation;
  (ix)  failure to comply with any additional instructions supplied with  

the Appliance;

In addition, Electrolux is not liable under this warranty if: 
  (a)  the Appliance has been, or Electrolux reasonably believes that the 

Appliance has been, used for purposes other than those for which 

the Appliance was intended, including where the Appliance has  

been used for any non-domestic purpose;

  (b)  the Appliance is modified without authority from Electrolux in writing;
  (c)  the Appliance’s serial number or warranty seal has been removed  

or defaced.

8.  How to claim under this warranty: 

To enquire about claiming under 

this warranty, please follow these steps: 

  (a)  carefully check the operating instructions, user manual and the  

terms of this warranty;

  (b)  have the model and serial number of the Appliance available;
  (c)  have the proof of purchase (e.g. an invoice) available;
  (d)  telephone the numbers shown below.

9.  

Australia: 

For Appliances and services provided by Electrolux in 

Australia: Electrolux goods come with guarantees that cannot be 

excluded under the Australian Consumer Law. You are entitled to a 

replacement or refund for a major failure and for compensation for any 

other reasonably foreseeable loss or damage. You are also entitled to 

have the Appliance repaired or replaced if the Appliance fails to be of 

acceptable quality and the failure does not amount to a major failure. 

‘Acceptable quality’ and ‘major failure’ have the same meaning as 

referred to in the ACL.

10.  New Zealand:

For Appliances and services provided by Electrolux 

in New Zealand, the Appliances come with a guarantee by Electrolux 

pursuant to the provisions of the Consumer Guarantees Act, the Sale 

of Goods Act and the Fair Trading Act. Where the Appliance was 

purchased in New Zealand for commercial purposes the Consumer 

Guarantee Act does not apply.

11.  Confidentiality:

 You accept that if you make a warranty claim, Electrolux 

and its agents including ASC may exchange information in relation to you 

to enable Electrolux to meet its obligations under this warranty.

 Warranty

FOR SALES IN AUSTRALIA AND NEW ZEALAND  

APPLIANCE: ALL VINTEC/TRANSTHERM 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

FOR SERVICE 

or to find the address of your nearest

authorised service centre in Australia

PLEASE CALL 1800 771 776

For the cost of a local call (Australia only)

AUSTRALIA 

ELECTROLUX HOME PRODUCTS

163 O’Riordan Street, Mascot NSW 2020

vintec.com.au

FOR ACCESSORIES

PLEASE CALL 1800 666 778

For the cost of a local call (Australia only)

or visit www.vintecclub.com

FOR SERVICE 

or to find the address of your nearest

authorised service centre in New Zealand 

PLEASE CALL 0800 550 020 

(New Zealand only)

NEW ZEALAND 

ELECTROLUX (NZ) Limited

3-5 Niall Burgess Road, Mount Wellington

vintec.co.nz

FOR ACCESSORIES

PLEASE CALL 0800 550 020

(New Zealand only

or visit www.vintecclub.com

ALL_Vintec_Transtherm_May17