Viola Systems Arctic 2270, User Manual

Page 1: ...Arctic User s Manual Arctic GPRS Router 2270 Firmware Version 5 0 7 Document Version 1 6 April 2010 ...

Page 2: ...written permission from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemminkäisenkatu 1...

Page 3: ...umstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engi...

Page 4: ...sions 0 15 30MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Warning This is a Class A product In a domestic environment this product m...

Page 5: ...the products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intend...

Page 6: ...ment Version Firmware Version Description of changes 01 2004 1 0 Manual released 06 2004 1 1 Minor modifications and HW update 10 2005 1 4 General text related corrections Chapter 5 Firewall rewritten 06 2008 1 5 5 0 7 Firmware 5 0 7 updated 04 2010 1 6 Lay out changed Side Panel description updated ...

Page 7: ...3 1 Unpacking the Arctic 17 3 2 Installation of the Arctic 17 3 3 Setting of the IP Address Using an HTML Browser 17 3 4 Setting of the IP Address Using a Console 19 4 ARCTIC CONFIGURATOR TOOL 22 4 1 Login to Arctic Configurator 22 4 2 General Usage of the Arctic Configurator 23 5 ARCTIC SOFTWARE CONFIGURATION 24 5 1 System Menu 24 5 2 Network Menu 24 5 2 1 Ethernet 25 5 2 2 GPRS 26 5 2 3 Dial in ...

Page 8: ...Server 38 5 5 Tools Menu 39 6 GPRS 41 6 1 Placing Arctic 41 6 2 GPRS Antenna 41 6 3 SIM Card and Card Holder 42 6 4 Configuring Arctic s GPRS Settings 42 6 5 Useful GSM GPRS Information 43 7 TROUBLESHOOTING 45 7 1 Common Problems 45 SPECIFICATIONS 46 LIMITED WARRANTY 47 TECHNICAL SUPPORT 48 ...

Page 9: ...part of a network environment It is intended for anyone involved in installing and managing Arctic devices It is assumed that the reader of this manual is familiar with basic working principles of Internet technology Figure 1 Arctic GPRS Router 1 2 The Arctic Platform The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific requirements Arctic is a cust...

Page 10: ...t RS 232 19200 8N1 Mechanics Aluminum frame Attachment rail for optional and custom mounting tools SOFTWARE Operating System Multitasking embedded µCLinux Supported Protocols PPP IP ICMP UDP TCP ARP DNS DHCP FTP TFTP HTTP Application Services HTTP server CGI FTP client Telnet server SSH server and client Temperature sensor Real Time Clock Syslog DHCP server and client Status querying using SMS Man...

Page 11: ...na connector and SIM card holder are shown in figure 6 3 Side panel The side panel as shown in figure 7 contains all LEDs which indicate the status of the device 2 1 Front Panel Description The front panel of the Arctic GPRS Router consists of the following connectors and switches Figure 2 Front panel description 1 Power supply connector 2 Console serial port RS1 3 Power switch 4 Ethernet The Arct...

Page 12: ... s DB9 DTE Male connector is shown in figure 4 Figure 4 DB9 male connector The serial port 1 is a full RS 232 port The pin description of this port is as follows Table 1 RS 232 Port PIN Description Pin Number Name Direction Explanation 1 DCD IN Data Carrier Detect 2 RXD IN Received Data 3 TXD OUT Transmitted Data 4 DTR OUT Data Terminal Ready Handshake output 5 GND Signal ground 6 DSR IN Data Set ...

Page 13: ...ed The figure and pin description of the Arctic s RJ45 Ethernet connector is as follows Figure 5 RJ45 Ethernet connector Table 2 RJ45 Ethernet connector PIN Description Pin Number Name Direction Explanation 1 Rx IN Data Receive Positive 2 Rx IN Data Receive Negative 3 Tx OUT Data Transmit Positive 4 NC 5 NC 6 Tx OUT Data Transmit Negative 7 NC 8 NC 2 2 Back Panel Description The Arctic GPRS Router...

Page 14: ...s in operation The SIM card contents may become corrupted if the card is removed while the GPRS module is writing data to it 2 3 Side Panel Description The side panel of the device contains ten LEDs which are used to indicate the status of the Arctic and only five of them are connected The LEDs are numbered from 1 to 10 starting from the rear panel side A detailed description of each LED is listed...

Page 15: ... ON Blinking OFF Ethernet link is up Ethernet link is transferring data Ethernet link is down 6 Eth 2 Not connected 7 LED 1 Not connected 8 LED 2 Not connected 9 LED 3 Not connected 10 LED 4 GPRS Blinking OFF GPRS is starting or transferring data GPRS is inactive 2 4 Product Information Label The product information label on the underside of the Arctic contains the following information 1 Product ...

Page 16: ...abel 2 5 Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page System Information It is also possible to get the firmware version by issuing command firmware in console Figure 9 Firmware Version This manual describes the series 5 firmware version GPRS Router 5 0 7 ...

Page 17: ... range of radio signals Therefore if you are using an Arctic with antennas directly mounted to the antenna connector try to avoid placing the Arctic where the radio signal might be disturbed shadowed by nearby obstacles Also large metallic surfaces racks may have a highly detrimental effect on the antenna performance In case of metal racks or surfaces it is recommended to use an external antenna w...

Page 18: ...P address of the Arctic is 10 10 10 10 netmask 255 0 0 0 Computer connected to Viola Arctic device can use for example IP address 10 10 10 11 Figure 10 IP Properties 2 From the initial page click Start Configurator and enter login information in the following page Username is root and by default no password is set just leave the field empty ...

Page 19: ... installation you need to find out the required network settings These include the IP Address Netmask and Gateway Settings used by the Arctic The local network administrator can provide them to you or you can ask for them from your Internet Service Provider Note If possible it is recommended to use an HTML browser to set up network settings as described in the next chapter If using a console pleas...

Page 20: ...ctic using COM port and terminal program Hyperterminal Serial settings for console RS1 are 19200 8 N 1 and Flow control set to none Figure 12 COM1 Properties 5 Stop the PPCboot to get the Arctic command prompt Set the IP address and netmask using command setenv Figure 13 Arctic COM1 Hyperterminal ...

Page 21: ...re Version 5 0 7 21 Document Version 1 6 6 Save the setting with command saveenv 7 Reboot the Arctic for the settings to take effect Note Default gateway value gatewayip is usually set to zero 0 because GPRS or VPN is used as default router ...

Page 22: ...which applications and processes run on the Arctic board 4 1 Login to Arctic Configurator To start using the Arctic Configurator open the URL where the Arctic is located and it has to be configured On the Viola Arctic main page select the Start Configurator link Figure 14 Start Configurator Figure 15 System Log in Initially the Arctic Configurator will ask you for the password for the Arctic devic...

Page 23: ...splay the available items related to this subset in the secondary navigation bar selecting the first of these to be shown in the main content area The secondary navigation bar on the left contains the groups of parameters in this subset Selecting an item from this menu will display the content related to the selected group in the main content area In the bottom of the secondary navigation bar is a...

Page 24: ...and time information may be adjusted here Note Updated time data is not saved permanently until the Commit button is pressed Until then it will be stored only in RAM memory Environment submenu contains information about the Arctic device memory usage uptime and inside temperature Password submenu contains password changing The default password is blank When changing the password for the first time...

Page 25: ... Summary 5 2 1 Ethernet Configuration for the Arctic Ethernet Interface Figure 17 Ethernet Settings Override Ethernet configuration by DHCP If this parameter is Enabled Arctic gets the IP address and other related information from a local DHCP server When enabled all other settings are disabled on this page ...

Page 26: ...arameter has to be set to 0 MTU MTU for Ethernet interface usually 1500 DNS servers optional Name server IP DSN address for resolving host names to IP address and vice versa Applicable when GPRS parameter DNS servers is set to User defined Table 4 Ethernet LAN Specificatons Speed 10Base T 100Base TX Duplex Half and Full Auto negotiation Yes Recommended cabling Cat5 or better 5 2 2 GPRS GPRS settin...

Page 27: ...led Parameter Use Ethernet as default route set to No in Network Ethernet Figure 18 GPRS Settings 5 2 3 Dial in Configuration for the Arctic PPP dial in Interface Dial in enabled When enabled PPP connections can be made to Arctic GSM data Require authentication PAP When set to yes password authentication is used for incoming data calls Required username PAP username allowed login Required password...

Page 28: ...needed to reach the Viola M2M Gateway Max duration 0 unlimited Maximum duration of the VPN connection On primary server should be set to zero With backup server after this timeout the primary server is tried again Connection start timeout sec Time to wait for the connection establishment Connection retry interval sec How often retry the connection Connection retry mode incremental increases the re...

Page 29: ...s the Remote network IP to be reached via the SSH VPN Parameters Remote network IP and Remote network mask must be set 2 Default route VPN interface is used as default route 3 None No routing is added when the VPN is established The VPN peer IPs can be used for communications Remote network IP Remote network IP behind the VPN on Viola M2M Gateway side what is needed to reached by Arctic Remote net...

Page 30: ...r gateway If other gateway than default route is needed to reach the Viola M2M Gateway Max duration 0 unlimited Maximum duration of the VPN connection On primary server should be set to zero Hello interval secs Hello interval for connection keepalive default 20 seconds MTU MTU for L2TP interface L2TP username usually hostname Username for authentication L2TP password L2TP password for authenticati...

Page 31: ...r to your GRE server documentation 5 2 7 Monitor Monitor is used for GPRS and VPN connection checking If connection to the selected IP address is lost the connection is restarted Monitor uses ICMP echo ping packets to check the connection The monitor also keeps the connection alive so that idle timeout do not drop the connections ICMP Echo sending Selects if the monitor is enabled This should be a...

Page 32: ...e VPN peer IP or other IP reached only via VPN must be used for connection checking 5 2 8 Routing These parameters are used to configure routing settings Act as router Enables IP forwarding between interfaces Use Proxy ARP Enables proxy ARP It can be used with Viola M2M Gateway VPN Static routes can be added if some hosts or networks require static routing settings ...

Page 33: ...led the same way only S NAT connections are allowed 5 2 10 D NAT These parameters are used to configure D NAT destination network address translation settings When enabled packets coming to define GPRS interface port are forwarded to local IP address Source IP D NAT only connections coming from IP Wildcard 0 0 means all IP addresses are D NATted Protocol Chooses which protocol is port forwarded If...

Page 34: ...ple BIND DNS server Figure 23 DNS Update settings The server pointed by parameter Authoritative names server eg company s own DNS server for example ISC BIND must be configured to accept incoming DNS update messages TSIG keys can be used for better security in DNS updates 5 2 12 DynDNS Client This feature can be used with DynDNS service available at http www dyndns org Note The public IP is requir...

Page 35: ... When set to Yes Arctic updates system clock from NTP server Query interval How ofter NTP query is sent Minimum time difference seconds Minimal time difference when the clock is updated Maximum time difference Maximum time difference between local system time and NTP time when the clock is updated Time adjust mode Adds or subsracts time from the received NTP value Time adjust value minutes value t...

Page 36: ...mmands to be run on Arctic Other Reply error to unknown commands If set to No incorrect commands are silently disregarded If set to Yes Arctic will send error SMS Reply error to unauthorized commands If set to No unauthorized command are also silently disregarded If set to Yes Arctic will send error SMS Factory reset command 8 chars min Command to issue device back to factory settings This does no...

Page 37: ...tom If strict rules are wanted last rule should be DROP The parameter From IP can be used for limiting access based on IP address For example 192 168 100 0 24 would limit access only packets coming from 192 168 100 0 network Figure 26 GPRS Settings These rules would allow incoming connection to GPRS interface ICMP web TCP port 80 and telnet TCP port 22 from any IP access ...

Page 38: ...it via console if you should need to use it again later 5 4 2 Telnet Telnet server may be used to make terminal connections to the Arctic device shell A more secure way of performing remote management is based on the SSH Telnet server Enables or disables the telnet server 5 4 3 DHCP Server DHCP server listens to broadcast DHCP queries and assigns IP address for host from the configured pool If nee...

Page 39: ...local computers DNS setting are not needed to be changed This can be used with GPRS settings Network GPRS parameter DNS servers From GPRS network DNS Proxy Forwarder When set to Enabled Arctic can be used as DNS server for local computers SNMP Agent Arctic supports MIB II SNMP Agent SNMP agent SNMP Set Get Set SNMP agent enabled or disabled Read only SNMP community read only community string Read ...

Page 40: ...em log can be seen on system log and recent event When support for device is need full copy paste from system log is needed Modem info Arctic modem info show information about GPRS and GSM status Also the signal strength is shown here This can be used for GPRS connection problems on site Send SMS Arctic may be used for sending test SMS This can be used for example checking the phone number of curr...

Page 41: ...ighly degrade the antenna performance In case of metal racks or surfaces it is recommended to use an external antenna with an appropriate cable This allows placing of the Arctic more freely 6 2 GPRS Antenna The Arctic with GPRS includes a FME connector male type for an external antenna It is possible to use any kind of external 50Ω dual band antenna intended for GSM900 880 960 MHz and GSM1800 also...

Page 42: ...GSM module has been placed in shutdown mode The SIM card holder has a card detection circuit that will in theory allow hot insertion and removal of the card However hot insertion and removal are not recommended since the SIM card content may be corrupted if the card is removed while the GSM module is writing data to it 6 4 Configuring Arctic s GPRS Settings 1 If your SIM card has the PIN code quer...

Page 43: ...or menu 8 Finally click on Apply wait for the confirmation and then click on commit to store the settings Again wait for commit confirmation Figure 32 GPRS Settings Reboot the Arctic for the settings to take effect Check GPRS status from Network Summary Menu Note It is important to set the correct PIN code with the Arctic Configurator before plugging the SIM card in If an incorrect PIN is set and ...

Page 44: ...User s Manual Arctic GPRS Router Firmware Version 5 0 7 44 Document Version 1 6 Figure 33 Useful GSM GPRS Information ...

Page 45: ... available can the M2M Gateway be used A Yes if firewall connected to public IP can forward incoming SSH connections to the M2M Gateway 7 1 Common Problems Problem 1 Q Console does not receive characters A Disable HW and SW handshaking from you terminal software e g Hyperterm or Minicom Problem 2 Q GPRS interface is up but no traffic flows through it A Default gateway in Ethernet settings submenu ...

Page 46: ...e Range Operating 20 to 70 o C Storage 30 to 85 o C Relative Humidity Operating 5 to 85 RH non condensing Operating System µCLinux embedded multitasking operating system Network Protocols Supported PPP IP ICMP UDP TCP ARP DNS DHCP FTP TFTP HTTP Tunneling VPN SSH VPN client requires Viola M2M Gateway L2TP VPN client requires Viola M2M Gateway SSH client Management WWW SSH Telnet and console FTP TFT...

Page 47: ...ay use new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product your alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF...

Page 48: ...mation about your Arctic product Product name ___________________________________________________ Serial no _______________________________________________________ Note the status of your Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications _____________________________________________...