Viola Systems arctic c-1220, User Manual

Page 1: ...Arctic C Series User Manual Arctic Communication Gateway C 1220 C 1230 C 1240 C 1260 Firmware Version 3 1 5 Document Version 1 0 May 2015 ...

Page 2: ...lsewhere in this User s Manual as Viola Systems All rights reserved No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems Viola Systems Ltd Lemminkäisenkatu 14 18 B FI 20520 Turku Finland E mail info violasystems com Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Interne...

Page 3: ... circumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse...

Page 4: ...61000 4 2 2008 12 Electrostatic Discharge ESD 2 EN 61000 4 3 2006 02 Radiated Radio Frequency Electromagnetic Field 3 EN 61000 4 4 2012 04 Electrical Fast Transient EFT 4 EN 61000 4 5 2005 11 Surge 5 EN 61000 4 6 2008 10 Conducted Radio Frequency Electromagnetic Field Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 33...

Page 5: ...e of the products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or i...

Page 6: ...User s Manual Arctic Communication Gateway Firmware Version 3 1 5 6 Document Version 1 0 Revisions Date Document version Firmware version Description of changes 05 2015 1 0 Manual released ...

Page 7: ...to Arctic 16 3 4 Setting Ethernet port function to LAN 18 3 5 Configuring Mobile WAN cellular network interface 19 3 6 Configuring default gateway 19 4 NETWORK CONFIGURATION 21 4 1 Configuration screens 21 4 1 1 Host and domain names 21 4 1 2 Ethernet WAN 21 4 1 3 Mobile WAN 22 4 1 4 WAN Failover and backup routing settings 23 4 1 5 Ethernet LAN 24 4 1 6 Network monitor 24 4 2 Routing 25 4 2 1 Rou...

Page 8: ...sion 1 0 6 ADDITIONAL SYSTEM CONFIGURATION 30 6 1 Changing system password 30 6 2 Date and time 30 6 3 System log 31 6 4 Factory default settings 31 6 5 Firmware update 31 6 6 Configuration profiles 31 7 TROUBLESHOOTING 33 SPECIFICATIONS 34 LIMITED WARRANTY 36 TECHNICAL SUPPORT 37 ...

Page 9: ...s manual is familiar with basic working principles of Internet technology Figure 1 Arctic Communication Gateway 1 2 Arctic C series Communication Gateways The Arctic C series product family includes a number of Arctic communication gateway product variants Arctic communication gateways provide highly robust network components for rugged industrial environments ease of use and proven long term fiel...

Page 10: ...ing connectors and switches Figure 2 Front Panel Description 1 Power supply connector 2 Console serial port RS1 3 Power switch 4 Console switch 5 DIP switches 6 Application serial port RS2 7 Ethernet connector The Arctic has rails to enable wall or DIN rail mounting The front panel contains slots for nuts or other mounting accessories optional in order to gain access to these rails Power Supply Co...

Page 11: ...application port RS 2 mode and settings RS 232 or RS 485 By default all are set to 0 when the port is acting as an RS 232 DIP switches 2 4 apply only when RS 485 mode is selected by DIP switch 1 Table 1 DIP Switches Number Function State Explanation 1 RS 232 RS 485 0 RS 232 1 RS 485 Selects RS port operation 2 HALF FULL 0 full 1 half Selects between half duplex 2 wire and full duplex 4 wire 3 BIAS...

Page 12: ... Send Handshake input 9 RI IN Ring Indicator The serial port 2 RS2 can be configured either as a half RS 232 or an RS 422 485 DTE Master The Pin description is same as in RS1 when in RS 232 mode The pin description of this port is as follows in RS 485 mode Table 3 RS 485 Port PIN Description Pin Number RS 485 Full duplex 4 wire RS 485 Half duplex 2 wire 1 NC NC 2 RXD in NC 3 TXD out TXD RXD out in...

Page 13: ... 5 RJ45 Ethernet connector Table 4 RJ45 Ethernet connector PIN Description Pin Number Name Direction Explanation 1 Rx IN Data Receive Positive 2 Rx IN Data Receive Negative 3 Tx OUT Data Transmit Positive 4 NC 5 NC 6 Tx OUT Data Transmit Negative 7 NC 8 NC 2 2 Back Panel Description The Arctic has an antenna connector and a slot for a SIM card on the back panel Figure 6 Back Panel ...

Page 14: ...from the rear panel side A detailed description of each LED is listed below Figure 7 LED Description Table 5 LED Description LED Number LED State Description 1 Battery Not connected ON VPN connection is up Blinking VPN onnection is starting 2 Status OFF VPN connection is disabled ON Operating power is turned on 3 Power Error OFF Operating power is turned off ON Device is starting 4 System Blinking...

Page 15: ...tive 2 4 Product Information Label The product information label on the underside of the Arctic contains the following information 1 Product type 2 Serial number 3 MAC address The Ethernet address MAC address of the unit is printed on the product label Each address code starts with the digits 00 06 70 but the remaining six digits are unique for each unit Figure 8 Product Information Label 2 5 Firm...

Page 16: ...mple if the primary Ethernet connection goes down the traffic is automatically switched to mobile WAN secondary connection and back when the Ethernet interface comes up again This way the availability of the remote system is better than with just one interface 3 2 Connecting cables 1 Verify that the power switch is in the OFF position 2 Connect the Ethernet cable between Arctic Ethernet LAN connec...

Page 17: ... laptop IP for example 10 10 10 11 with netmask 255 0 0 0 Check with ping command 2 Connect to the Arctic using the web browser The default IP address of Arctic is 10 10 10 10 netmask 255 0 0 0 Please make sure to connect to a HTTPS port see the figure below Figure 9 Browser https example Note You can ignore the browser s warning about a self signed certificate ...

Page 18: ...n the blue background on the left are the primary navigation texts and they are always visible on the screen Individual screens may have their own tabs which split the configuration fields on larger screens See the figure below Figure 10 Configuration menu 3 4 Setting Ethernet port function to LAN Disable automatic IP address detection by changing the port function to LAN If the Port function is a...

Page 19: ...rd before configuring the Mobile WAN See Back Panel Description on page 13 for the location of the SIM card slot 1 Select Network Mobile WAN from the left menu 2 Enter the preferred configuration to the configuration fields 3 Press Submit on the bottom to save the settings 3 6 Configuring default gateway 1 Select Network WAN Failover from the left menu 2 Set WAN Default Route Yes This has to be en...

Page 20: ...primary WAN interface comes down the Arctic automatically switches default route to backup WAN interface The figure below shows example configuration where Ethernet WAN is configured as default route Figure 11 Ethernet WAN default route example 6 Press Submit on the bottom to save the settings 7 Select Tools Reboot from the left menu and press Reboot button to restart the unit ...

Page 21: ... WAN This screen configures the Ethernet WAN interface on Arctic Figure 13 Ethernet WAN configuration Connectivity Monitor settings are used when WAN redundancy functionality is required Monitor keeps checking the connection to the given remote host to determine the network status If the ping does not get an answer for a given time window it informs the WAN switch logic to try the secondary interf...

Page 22: ...k ID received from cellular network If automatic settings do not work set to APN Type parameter from Automatic to Manual APN The APN parameter defines the cellular access point name If APN Type is set to Manual the access point works as a gateway from the cellular network to internet There are public and private access points A public access point is usually defined A private access point requires...

Page 23: ...the page and enter PIN code if set APN name and authentication details if needed If the Arctic acts as a wireless router to Ethernet devices and DNS is needed enter DNS configuration as well When ready press the Submit button on the bottom of the page to save settings The Arctic need to be restarted before the mobile WAN configuration is active 4 1 4 WAN Failover and backup routing settings WAN Fa...

Page 24: ...ve if this parameter is not enabled Set On Demand Yes if the backup WAN interface to come up only when primary interface goes down Disable if both wireless and wired WAN interfaces have to be up all the time 4 1 5 Ethernet LAN This screen configures the Ethernet LAN interface on the Arctic Figure 16 Ethernet LAN Configuration 4 1 6 Network monitor This screen configures the interface connectivity ...

Page 25: ...uter used to reach the internet Leave empty if unused WAN Failover WAN Default Route selection Yes No Usually Yes if default route is defined by static routes If the selection logic is done on VPN level select No WAN Failover On Demand selection Yes No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPN...

Page 26: ...e OpenVPN application note 4 2 2 Default route Default route can be configured from WAN Failover screen See section WAN Failover and backup routing settings on page 23 4 2 3 WAN redundancy failover To configure redundancy between WAN interfaces configure multiple WAN interfaces to WAN Failover See section WAN Failover and backup routing settings on page 23 4 2 4 Routing serial Ethernet See section...

Page 27: ...ted 2 SIM LED starts to blink when SIM card is searched and turns on when the card is found and PIN code accepted 3 SIM LED starts to blink when the operator network is searched and gets lit when the network is found 4 COM LED gets lit when the connection is up 4 4 3 Modem info screen In troubleshooting situations checking the system logs helps to identify the problem Also modem info page can be u...

Page 28: ...User s Manual Arctic Communication Gateway Firmware Version 3 1 5 28 Document Version 1 0 Figure 19 Modem info screen ...

Page 29: ...rt and I O Serial Port Configuration 2 Select the serial port mode 5 2 Configuring serial gateway This section describes how to configure serial IP functionality The serial gateway feature enables data from the serial port attached device to be routed to Ethernet mobile network serial over IP and vice versa Serial gateway processes the transmitted data transparently and does not alter it any way e...

Page 30: ... Date and time Date and time can be changed from System Time screen Date and time can be configured either manually entering the time or automatically from connected PC Figure 22 System time configuration screen automatic setting Figure 23 Manual setting To set time manually enter the time and then press Submit button To copy time from PC press Copy PC button and answer Yes to question about chang...

Page 31: ... Firmware Update screen Figure 24 Firmware update screen 1 Verify for a valid firmware on the PC before attempting to update the firmware 2 Select Select file button to open file browsing dialog The actual dialog depends on the used browser 3 Select the updated firmware from the file dialog and return to the firmware update screen 4 Press Update button to start the firmware update 5 Confirm the up...

Page 32: ...User s Manual Arctic Communication Gateway Firmware Version 3 1 5 32 Document Version 1 0 Figure 25 Configuration profiles ...

Page 33: ... web user interface A Web user interface uses HTTPS for secure web access and it must be specified on the web browser address field like in this example https 10 10 10 10 Q Cannot access the Internet with laptop connected to Arctic A Testing the wireless connection 1 Configure wireless connection and verify if it connected to the network 2 Connect a laptop to Ethernet LAN 3 Check that S NAT rule o...

Page 34: ... Weight 0 7 kg Table 7 Wireless specifications Networks Frequencies Maximum data rates Arctic GPRS Gateway GPRS 1900 1800 900 850 MHz Air interface GPRS Data speed 85 6 Kbps max Arctic 3G Lite C 1230 Europe GPRS EDGE 1900 1800 900 850 MHz 3G WCDMA 2100 900 MHz Air interface HSPA Downlink 14 4 Mbps max Uplink 5 76 Mbps max Arctic 3G Lite C 1240 Americas GPRS EDGE 1900 1800 900 850 MHz 3G WCDMA 2100...

Page 35: ...SIM card type is 2FF Mini SIM Table 8 Application serial port specifications Serial mode RS1 RS 232 Serial mode RS2 RS 232 422 485 adjustable Baud rate 300 460800 Data bit 5 6 7 8 Parity None Even Odd Stop bits 1 2 Flow control None Hardware RTS CTS Software XON XOFF Technical specifications can be changed without notification ...

Page 36: ...ystems may use a new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product an alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING...

Page 37: ... information about the Arctic product Product name ___________________________________________________ Serial no _______________________________________________________ Note the status of the Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications _________________________________________...