23
SYMPTOM
CAUSE
SOLUTION
No Surround effect
on HDMI whereas
Coaxial/Optical
gives Surround
This could be related to the
capability or setting of the
source device.
Please refer section 3.5 and also check the
user manual of your source device.
No Audio/Video on
Speakers/TV
1.
HDMI devices may not be
in sync
2.
Incorrect HDMI cables or
connections
1.
Restart the HDMI devices, your AV
source first. If that does not solve the
issue then the TV also.
2.
Power off the units, disconnect and
reconnect the HDMI cables.
Pink/Green tint in
picture.
Blinking/Flashing
video.
HDCP related issue. HDMI
devices may not be in sync.
1.
Restart the HDMI devices, your AV
source first. If that does not solve the
issue then the TV also.
2.
Power off the units, disconnect and
reconnect the HDMI cables.
Audio & Video take
a while to come
when I change to
HDMI source
HDMI Sync can take between
2-10 seconds. This typically
depends on the TV. Newer
TVs will sync faster.
Only Stereo (2
channels)
displayed by Neo
1.
Incorrect AV source
setting
2.
If your AV source is a
PC/MAC it could be a
driver issue
3.
Audio format
incompatibility
1.
Check the AV source settings and set it
to Multi-Channel.
2.
Update the PC/MAC driver. Check the
PC/MAC soundcard specification.
3.
Neo supports only Dolby Digital and
PCM formats of Audio. It is
recommended that the AV source
settings are set to either Dolby Digital
or to multi-channel PCM.
Only Stereo (2
channels)
displayed by Neo
when streaming
Youtube, Netflix
and other content
from Internet
1.
YouTube & most content
on Netflix stream only 2
channels audio.
2.
A lot of downloaded
movie content carries
only 2-channel audio.
Only 2 channels of
audio from
satellite/cable TV
set top box
Even though the channel is
HD the content playing at
that time need not always
broadcast 6 channels of
audio. This is true with Music
TV channels has the content
is from heterogeneous
sources.
If you are sure that the content from the
HD channel has 6 channels of audio make
sure that the STB’s audio settings have
been set to Dolby Digital or Bitstream and
not PCM. This is true regardless of the
content being played out via digital
coax/optical or HDMI
Summary of Contents for NEO
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