VIOMI V3 Max, User Manual

17

Voice Prompts

Solution

The right wall sensor is blocked. Please 

wipe it.

The power is too low, and the system 

is about to shut down automatically. 

Please charge it.

The machine is too close to a 

restricted area during starting. Please 

relocate it to start.

The recharge sensor is covered by 

dust. Please wipe it.

The machine is tilted during startup. 

Please put the machine on the 

horizontal ground to start.

Please install the 2 in 1 water tank and 

filters back, and make sure that filters 

and the 2 in 1 water tank are installed 

in place. Then please restart the 

machine.

The pressure sensor for laser cover is 

pressed or stuck. Please relocate it to 

start.

Low power and power 

off.

Please confirm whether 

the recharge sensor is 

blocked.

Please move the 

vacuum-mop to a level 

surface and start again.

Please make sure the 

2-in-1 dust compart-

ment with water tank 

has been installed.

Please start it up again 

away from the restricted 

area.

The radar cover is 

squeezed.

The laser distance sensor is stuck by 

foreign matter. Please clear it.

Please confirm whether 

the laser distance sensor 

is stuck or entangled.

Please wipe the wall 

sensor in the right side.

FAQ

Voice Prompts

Solution

The side brush may be entangled with 

foreign matters. Please clean and 

restart it.

The collision sensor is stuck. Please 

tap repeatedly to remove foreign 

matters. If there is no foreign matter, 

please relocate it and then start it.

The machine may be suspended. 

Please relocate it and start. If the cliff 

sensor is too dirty, it may also cause 

the fault. Please wipe the cliff sensor 

to eliminate the fault.

If any wheel is stuck, please check 

whether any foreign matter is stuck in 

the wheel, or move it to near its home 

position to start it.

The rolling brush may be entangled 

with foreign matters. Please remove 

and clean it, its connections, its cover 

and the suction inlet.

The machine is trapped. Please clear 

obstacles around.

A wheel is suspended. Please move it 

to near its home position to start it.

Please check and 

remove any foreign 

matter from the 

collision sensor.

Please check whether 

the main wheel is stuck.

Please check whether 

the main brush is stuck.

Please remove any 

obstacles around the 

vacuum-mop and try 

again.

Please wipe the cliff 

sensors clean and move 

the vacuum-mop to a 

new location to start.

Please place the 

vacuum-mop on the 

floor to start.

Please check whether 

the side brush is stuck.

When the machine fails, the red indicator on the machine will blink 

and relevant voice prompts will be heard. 

Follow the voice prompts to resolve your problem.