BORIS Operating Manual
Page 16
7.
SERVICE
If your BORIS UPS requires service:
1.
Use the troubleshooting section (section 6) to eliminate obvious causes.
2.
Verify that no circuit breakers are tripped. A tripped circuit breaker is the most
common UPS problem.
3.
Go to section 4.2.1 and perform a self-test to check the battery.
4.
See the front of this manual for the correct telephone number. Call customer service
for a return authorization number (RA#).
5.
Note the Virginia Controls drawing number (located at the bottom right of
schematics). A technician will ask you to describe the problem and help solve it over
the phone, if possible, or will give you an RA#.
6.
If the UPS is under warranty, normal repairs are covered. If not, there will be a
charge for repair.
7.
Pack the UPS in its original packaging.
8.
It is important to pack the UPS properly to avoid damage in transit.
WARNING:
Never use Styrofoam beads for packaging. Damage sustained in
transit is not covered under warranty.
9.
Include a letter with your name, RA#, return address, description of the trouble, your
daytime phone number, and a purchase order number.
10.
Mark the RA# on the outside of the package. The factory cannot accept any package
without this marking.
11.
Return the UPS by insured, prepaid carrier to the address at the front of this manual.
