Iss 3 - JULY 2015
Page 7 of 8
Trouble Shooting Guide
Problem
Solution
EV not charging
Check the
status LED
- No status LED
Check power to the unit
-
Has the main feed from the consumer
unit tripped
-
Has the internal RCBO tripped
- LED Flashing Blue
Ensure that the cable is fully inserted to both the
charging cable station and EV.
- LED Flashing red
Disconnect and reconnect the car. If the unit
continues flashing seek further advice.
Unable to remove
charging cable
from charging
station
Please see - Connecting / disconnecting your electric vehicle
EV not charging
at the expected
rate
Charging
stations
equipped
with built
in cable:
The charging rate maybe
limited by the following
-
The vehicle may not be capable of receiving
the full maximum power that the charging
station can deliver.
-
The power that the battery can take is
reduced the higher the state of charge so will
draw less current.
Charging
stations
equipped
with a
socket
The charging rate maybe
limited by the following
-
As above
-
The charging cable may be rated to less than
the maximum current available from the
charging station and the current will be
automatically reduced accordingly.
I can’t plug my
charging cable
into the charging
station
Charging
stations
equipped
with built
in cable:
The charging station is not designed to be used with a charging cable. The
charging station must be plugged directly into the vehicle via the built in
vehicle coupler.
Charging
stations
equipped
with a
socket
Please ensure you are
trying to insert the
correct end of the
charging cable.
You will need to use a 7-pin, type 2 ‘Mennekes’
plug to connect to the charging station.
If both plugs are 7-pins use the smaller of the
two.
I can’t plug my
charging cable
into the vehicle
There are various approved types of vehicle sockets. Please ensure you have the right
charging station or charging lead to allow you to connect to your chosen vehicle.
