Visio-tek Wi-
Fi Microscope User’s
manual
page 32
11.
Troubleshooting
11.1
Wi-Fi Mode
1.
There is no video display after changing the resolution to 1280 x 1024, but it works well at 640x480:
a)
Low battery, please charge your microscope.
2.
The microscope video stops after working for a long time:
a)
Check if low battery or the battery is exhausted.
b)
Power off Wi-Fi microscope and close Visio-tek app, then restart it again.
3.
The live video‘s frame rate of Wi
-Fi microscope is slow:
a)
Click the “Preview”
icon again on “WiFi Visio
-
tek” SW when using on Window PC or Mac PC. Close and restart
“Visio
-
tek” app again for Smart
-Phone or Tablet.
b)
Set the video resolution to 640 x 480 if the current resolution is 1280 x 1024.
c)
Check if low battery or there are many other Wi-Fi networks interference around.
d)
Power off WiF-i microscope and close the SW to restart it again.
4.
There is no video display or slow video after successful Wi-Fi connection:
a)
Smart-
Phone or Tablet: if the illumination LEDs don’t light up, please power off Wi
-
Fi microscope and close “Visio
-
tek” app to restart it.
b)
Smart-
Phone or Tablet: if the illumination LEDs light up, restart “Visio
-
tek”
app
c)
Windows PC or Mac PC: click the “Preview”
icon again on “WiFi Visio
-
tek”, or power off Wi
-Fi microscope and
close “WiFi Visio
-
tek” to restart it.
5.
Why does the screen stop video displaying after changing the resolution?
a)
When changing the resolution, please wait until the illumination LED is off and lights up again before clicking OK - it
takes about 5 seconds. Please restart “Visio
-
tek” app.
6.
Why does the device feel rather warm after Wi-Fi microscope has been working for some time?
a)
The Power dissipation of Wi-Fi microscope is about 2.5W, so the highest internal temperature of the device can reach
about 60°C.
7.
Hong long can the Wi-Fi microscope works for after the battery is full charged?
a)
It is about 2 hours at 640x480 resolution. Full charging time is about 2 hours.
8.
How do I use the wired set-up?
a)
Please refer to the USB Mode chapters of this manual for wired USB Visio-tek scope usage.
9.
Why Wi-Fi Microscope may encounter some interferences?
Interference will occur if there are some other wireless sources, for example, analog 2.4GHz FM wireless, Wi-Fi,
cordless phone and Bluetooth etc., please keep away from these wireless sources, and then operate the Wi-Fi
Microscope.
11.2
USB Mode
1.
The USB Digital Microscope and the USB Visio-tek software were working, but suddenly stop working properly. Please
try the following:
a)
Unplug or Power off USB DigitalMicro from PC, close USB Visio-tek program.
b)
After waiting for 1 minute, plug and power on USB Digital Microscope and open USB Visio-tek program to try.
2.
After PC resume from standby or hibernate, maybe USB Visio-tek will not work properly, please close it and re-open
to try.
3.
If USB Digital microscope driver can not be installed completely, maybe your pc OS is not XP SP2 or above, please
update it. If you installed the driver and application completely, but there is a tips: please connect USB Digital
Microscope after running the program, please uninstall USB Visio-tek and reboot PC, then re-install USB Visio-tek to
try again.