Troubleshooting
137
© 2015 Vision Engraving Systems
7.2
Mechanical Problems
Problem:
No X, Y or Z-Axis movement.
Possible solutions:
1. Check that the power switch is on.
2. Check the power cable to make sure it is plugged in properly to the machine.
3. If the power cord is plugged in to a power strip, make sure that the power strip is working properly
and turned on.
4. Check to make sure that the X-Y Speed knob on the front panel is turned all the way clockwise.
5. Ensure that the job has been transferred to the controller (Green Start button LED is flashing).
Problem:
System has no movement in any one axis.
Possible solutions:
1. Try to jog the problem axis using the X/Y/Z jog keys on the front panel. If OK, retry the job.
2. There is possibly a bad drive board in the machine. Contact your distributor.
Problem:
Unusually loud noises during the engraving process.
Possible solutions:
1. Make sure the cutter or nose cone is not loose.
2. Make sure the speed settings are correct for the material being cut.
3. Isolate the cause of the unusual noise. Perform a dry run with:
a. No changes to the machine.
b. The cutter removed.
c. The engraving motor turned OFF. This is done in the Cut Toolbox by turning the Spindle
control to OFF.
If the noise persists, it may be confined to the X, Y or Z-axis. Check for proper lubrication of lead
screws. Follow lubrication instructions in the Maintenance section. If the noise persists, further isolate
the cause by doing the following:
a. Remove the motor belt.
b. Run the engraving motor without starting a job. Loose motor belts may cause some noises, so
removal will narrow down the problem. If the noise is present with the spindle motor on, check the motor
brushes. If there is no unusual noise when running the spindle motor with no belt attached, do the
following:
a. Attach the motor belt.
b. Run the spindle motor and vary the RPM by turning the spindle speed control knob.
Noise levels may vary. If the noise persists, check the spindle for overheating. Excessive overheating of
the outside housing of the spindle is a sign of defective bearings. The noise may be caused by the
bearings.
Problem:
Spindle is hot.
Possible solutions:
1. Ensure that the nose cone area is free of debris. Check the vacuum system (if used) for clogging.
2. Inspect the spindle for other obstructions that may prevent proper rotation.
3. The spindle bearings may need to be replaced.
Problem:
Spindle motor will not turn on.
Possible solutions:
1. Check motor brushes.
Problem:
Motor belt will not stay on pulley.
Possible solutions:
1. Motor belt is probably worn and needs to be replaced.
