T
ROUBLESHOOTING
93
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Verify that the USB cable is plugged into the computer and that the USB
cable is no longer than 6’ (feet).
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If the scanner’s power is plugged into a power strip, try plugging it directly
to a wall outlet.
Error
Code
Problem Description
Solution
0
The scanner is not
communicating with the
computer
Make sure the USB cable is plugged in. If the USB cable is
plugged into a USB hub or keyboard, try plugging the cable
directly to the back of the computer. Try a different USB port on
the computer or try a different USB cable. Note that the USB
cable should not be longer than 6’ (feet).
1 or 6
The scanner does not
recognize that the scanning
head is in the correct position
to start scanning.
This usually occurs after a paper jam. Turn the scanner off then
back on again. If the problem persists, turn off the scanner, re-
start the computer, then turn the scanner back on.
2 or 3
The scanner lamp is either
turned off or the lam has not
warmed up enough to
initiate scanning.
In the OneTouch hardware properties turn the scanner lamp on.
If the lamp is already on, turn the lamp off then on again. If the
problem persists and your scanner’s power is plugged into a surge
protector or UPS battery backup, try plugging the scanner power
directly into a wall outlet.
4
Paper jam.
Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 85 for details.
5 or 8
ADF or Flatbed cover open.
If either of these E-codes show when attempting to scan from the
ADF, make sure the ADF door is securely closed and the scanner
lid is fully closed against the flatbed glass.
7
The scanner was locked
when you tried to scan.
Turn off the scanner, unlock the lock by pushing the lock tab
down, then turn the scanner back on. The lock is located on the
side of the scanner. If the problem persists, reboot your computer.
9
Multiple page feed error.
Multiple pages were fed through the ADF at one time. Open the
ADF and pull out all pages. If the problem persists clean the
scanner and/or replace the ADF pad assembly.
16
The ADF cable is not
securely plugged into the
base of the scanner.
Turn off the scanner and plug in the ADF cable. If the cable is
already plugged in, unplug the cable, plug it back in again then
turn the scanner power back on.