Visioneer RoadWarrior 3 Series, User Manual

V

ISIONEER

®

 R

OAD

W

ARRIOR

TM

 S

ERIES

 M

OBILE

 S

CANNERS

38

S

CANNER

 U

SER

’

S

 G

UIDE

■

Is the scanner’s status light on? 

The scanner will automatically power off after a specified period of 

inactivity. When the scanner is powered off, firmly press the button on the scanner to turn the scanner on. 
You can adjust the amount of time before the scanner will power off in the scanner’s hardware properties. 
Open the scanner’s hardware properties page as described on page 32.

■

Did you plug the scanner into a USB hub? 

If you’re using a USB hub to connect the scanner try plugging the 

scanner’s USB cable directly to the back of the computer. It is not recommended that you use the scanner 
with a USB hub, if you are using a hub, the hub must have its own power supply.

■

Is the USB cable 6’ or less?

 If you are using a USB cable that is longer than 6’ you may lose connection to the 

scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within 
this range.

■

Did you select another image source in the scanning software?

 If you use multiple imaging devices with 

your computer, such as a camera, all-in-one printer, or another scanner, you may have selected another 
source for images. Make sure Visioneer

®

 RoadWarrior

TM

 Series Mobile Scanners is selected as the scanner.

Problem

: Why does my scanner not function after performing a system restore on Windows?

The system restore process may have corrupted some of the driver components. It is recommended that you 
reinstall your scanner driver. Please refer to 

Uninstalling Your Scanner

 on page 40 for installation instructions.

Problem

: Why won’t my scanner work after the computer has been sitting idle for several hours?

To resolve the problem, simply turn off the scanner power then turn it back on again. This may occur after 
Windows goes into power saving mode to “hibernate” the computer into a low power state. When you move your 
mouse or type on the keyboard it “wakes” the computer back up and restores full power to the system. This 
power fluctuation during the computer’s hibernating period may sometimes cause the scanner to lose 
communication to the computer.

Problem

: My computer keeps giving me out of hard drive space error messages.

The minimum requirement of free hard drive space is for the installation of the software and basic, low resolution, 
scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on your hard 
drive for the software to be able to save the scanned images.

Problem

: My computer keeps giving me out of memory error messages.

An “Out of memory” message may appear when scanning long pages at higher resolutions. This error is most 
often seen on Windows XP due to the large file size created when scanning long pages in color or grayscale at 300 
dpi or higher. However, this error may occur on other operating systems as well. If you see an out of memory error 
message, please try adjusting the page length and/or scan resolution.

Problem

: The paper jams in the scanner. 

To reduce the number of paper jams, smooth and straighten the paper before scanning. If paper jams are 
occurring more frequently, try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol. 
Excessive dust on the roller can make it appear worn and will cause issues feeding paper. See 

Cleaning the 

Scanner

 on page 34 for cleaning instructions.