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VitalCare
TM
506N3 Series Service Manual
Criticare Systems, Inc.
Service Return Policy
Return Procedure
In the event that it becomes necessary to return a unit to Criticare
Systems, Inc., the following procedure should be followed:
Obtain return authorization
. Contact the CSI Service Department
at 800-458-2697 to obtain a Customer Service Authorization (CSA)
number. (Outside the US, call 001-262-798-8282.) The CSA number
must appear on the outside of the shipping container. Return
shipments will not be accepted if the CSA number is not clearly
visible. Please provide the model number, serial number, and a brief
description of the reason for return.
Freight policy
. The customer is responsible for freight charges when
equipment is shipped to CSI for service (this includes customs
charges).
Loaner service
. In the U.S. If it is necessary to provide a loaner
system, CSI will ship a loaner by overnight courier. The loaner system
must be returned to CSI at the customer’s expense within one week
after receipt of the repaired goods. If the unit is not returned to CSI
within that time, the customer will be invoiced for the full purchase
price of the equipment.
Outside the U.S. No loaners are available from CSI internationally.
Contact your local CSI representative.
Incoming Inspection
The following incoming inspection is required whether it is a first time
arrival or a return from service. Prior to clinical use, the instrument
should be inspected for the following.
1. The quality inspection seal on the instrument should be
unbroken. This seal indicates that the instrument has been
tested according to manufacturers specifications.
2. No physical damage is observed.
3. The instrument's battery is to be charged by connecting the
instrument to a power outlet for a minimum of 6 hours prior to
clinical use.
4. When connecting the instrument to a power outlet and then
turning the instrument on, all displays appear to function
correctly and no system errors occur.
If a discrepancy to these inspection items is observed, do not use the
instrument and immediately report the discrepancy to the CSI
Service Department.
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