Troubleshooting
Problem
Possible Cause
Suggested Solution
Water dispenser
is leaking
Drain cap and silicone seal are not
secure.
Ensure seal is secure in drain plug
and tighten drain cap.
Water is not hot
or cold enough
All the water in the tank has been
used.
Replace with full bottle and wait
for water to cool and heat.
Adjust the cold water temperature
control to a colder setting.
The unit is unplugged.
Plug it into the outlet.
Hot water power switch located
at the back of the unit is not
activated.
Activate red “on/off” switch.
The circuit breaker in your home is
tripped or the fuse has blown.
Reset the breaker or replace the
fuse.
Temperature limit tripped.
Allow the temperature of the
hot water tank to cool for
approximately 15-30 minutes. The
temperature limit switch will re-set
automatically.
Lower front panel is not installed.
The lower front panel must always
be installed/positioned on the unit
for proper operation.
Cold water control needs to be
adjusted.
Adjust control between high (cool)
and low (colder) levels to achieve
desired temperature.
Water dispenser
is not dispensing
water
Empty water bottle.
Replace with full bottle.
Mineral deposits clogging tanks.
See Cleaning the Reservoirs.
Possible air pocket.
Push down the dispenser buttons
to prime the unit.
Child safety lock (hot water) not
activated.
Activate child safety lock.
Water dispenser
is noisy
Water pump makes noise as it fills
the tank.
This is normal.
Water dispenser is uneven.
Make sure the dispenser is on an
even surface that can support its
full weight.
Note:
Do not return this product to the store. For questions on operation, assembly or
parts, please contact Customer Service at 1-877-447-4768 and ask for assistance
.
