Vivax TPC-10100 User Manual Download

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Your device can not access to the Internet via Wi-Fi.

Check whether your device can receive any Wi-Fi signal.

Check whether the wireless router supports DHCP. If not, please configure a static IP address.

Check whether the wireless router has been connected to the Internet.

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Your device responds to operations slowly.

Check whether too many applications are running in the backstage.

Check whether any incompatible-version application has been installed.

Use the antivirus software to scan and kill the

malicious programs (if any).

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Your device gets warm in use.

It Is normal that your device gets warm in a long-time use or in charging.

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Your device crashes and its keys do not work.

Press and hold the power switch for 6 seconds, and the

system will turn off and restart automatically.

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The total memory is smaller than the theoretical memory.

A certain space has been used to store the system files and Install user applications, so It appears that the total
memory Is smaller than the theoretical memory.

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Some video files can not be played.

Your device supports most of the common audio and video file formats, except a few special formats. We

suggest that you download a third-party player from the application market to play those exceptional files.

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SIM card is not recognized.

Check if the installed SIM card Is compatible.

Restart the device.

Take out the SIM card, and Install in steps properly.

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The device can not receive any network signal, or the received signal is too weak.

Signal interference may exist nearby; please move to an open area before use.

Please contact your network operator and confirm that your location has signal.

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Can not make or answer calls, send or receive messages when the device is under normal operating

conditions.

1.Check if the SIM card Is properly installed and recognized.
2.

Check if the SIM card arrears down.

Check if flight mode is turned on.

Restart the device.

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Network is busy.

The network traffic may be too high during peak hours, and thus can not make calls. Please avoid using this
device In such period, or wait a moment and try again.

Important Statements

All contents and services obtained through your device shall belong to a third party under the protection of
copyright, patent, trademark or other Intellectual properties, and shall be used for your personal non-
commercial purposes only. You are not allowed to use any content or service in any way without the
authorization of the content or service provider.
In no case shall we be held liable for any direct, indirect or accidental loss or damage caused by your accessing
any content, service, Information or third-party software through your device.
Third-party services are subject to change, deletion or may stop without prior notice. We shall not Imply or
assure that all services and contents will be kept available at all time.
We shall not be responsible for providing any related customer service for any third-party service or content.
Please refer your questions and service requests directly to the relevant content or service provider.
Please remember to backup the data when using your device. We shall not be held liable for any personal data
loss or damage caused by software or hardware misoperation, product repair, battery replacement or any
other unexpected situations, or for any other indirect loss arising thereof. Any misunderstandings in relation to
this Manual shall be beyond our control. Consequently, we shall not bear any liability for any accidental loss
caused by the use of this Manual or for any third-party claim caused by the use of your device.