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IMPORTANT DOCUMENT! PLEASE STORE FOR 3 YEARS WITH PROOF OF PURCHASE!
7. Warranty
Thank you for your purchase of one of our products. We hope you will enjoy using our high-quality
product. Our strict production control ensures the high quality of our appliances. However, in the event
that you wish to submit a qualified claim, we grant a
3 years
warranty as of the date of purchase, subject to the following conditions:
This warranty does not affect your statutory warranty claims as consumer toward the seller of the
appliance. These rights are not affected by our manufacturer‘s warranty. The warranty granted by us is
valid only for domestic use of the appliance and is limited to the area of the Federal Republic of Germany.
The warranty term is 3 years as of the date of purchase.
It is within
VIVESS
discretion to fulfil the warranty by repair or replacement of the appliance or defect
component. Other claims are excluded. In case of questions regarding
VIVESS
products you no longer
need to take the time to go to the seller but may call our service hotline or service centre directly. A team
of highly qualified product consultants and technicians is available:
Mon. - Fri. from 08:00 a.m. to 8:00 p.m and Sat. from 09:00 a.m. to 5:00 p.m.
ATTENTION: Mailings that are not pre-paid will not be accepted!
Our service partner requires proof of purchase, either as original receipt or cash receipt printed by the
seller to perform warranty repairs. The serial number on the appliance must also be readable. We are
unable to perform warranty services free of charge without proof of purchase. We recommend keeping
the original packaging in order to ensure safe transport of the appliance in case of a warranty claim.
tcs technical customer solutions
GmbH & Co. KG
Hansestraße 2
18182 Rostock/Bentwisch
Telephone 01805 - 117 118
Mo. - Fr. 08:00 - 20:00 Sa. 09:00 - 17:00
€ 0.14/min. from a German land line;
max. € 0.42/min. from a German mobile network
6-12-132
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