Vivint Smart Hub Panel?, User'S Quick Start Manual

Page 1: ...Getting Started Smart Hub Panel a ...

Page 2: ...rademarks of Vivint Inc in the United States and other countries All other trademarks are the property of their respective owners Getting Started Guide Quick Reference Version 2017 for panel firmware version A 01 3 7 or higher Released Draft 6 9 21 2017 Document Part Number P N 77 600022 001 Rev A 0 Panel Part Number P N VS SH2000 000 Panel Compliance Model Number M N CP04 ...

Page 3: ... and Fire Protection 10 Smart Home Automation and Control 13 Add Users and Configure System Access 14 Remote Control with Web and Mobile Apps 16 Acknowledge and Clear Alert Notifications 17 Customize Your Panel and System 18 System Test 19 System Settings 20 Frequently Asked Questions FAQs 26 Regulatory Service and Warranty Information 27 ...

Page 4: ... For additional support and to learn more about how to use your system through our online help resources including how to videos articles and detailed step by step instructions please visit support vivint com To chat with a Vivint representative click the chat icon at vivint com To speak with Vivint Customer Care call 1 800 216 5232 For faster assistance make sure you are ready to 1 Provide your a...

Page 5: ...d operation and emergency features Touchscreen display When the touchscreen background color is green the security system is ready to arm when gray the system is disarmed and when orange it is armed The top status bar shows date time and weather information and provides access to emergency networking power and sound features The bottom navigation bar indicates the security mode and provides access...

Page 6: ...home Arm Stay activates all perimeter sensors i e door window but not the interior sensors OR Arm to Away mode by dragging to the right The Exit Delay timer will audibly count down 60 seconds Use Arm Away when you want to protect your home while you re away Arm Away activates all of the security sensors including interior sensors and motion detectors Silent Exit Use this option to mute sounds duri...

Page 7: ...o enter using a sensor protected door and disarm the system before an alarm is triggered This option is enabled so the delay allows time for disarming the system after the door is opened Disabling this option removes the delay causing those entrances to instantly trigger the alarm in Stay Mode Quick Exit in Stay Mode A configurable option called Quick Exit may be displayed on the Security Screen w...

Page 8: ...tected door or window is opened or glass breakage is detected applies only if glass break detectors are installed in your system Exit and Entry Delays in Away Mode Certain sensors such as a door sensor have a delay before triggering an alarm This provides a way for an authorized person to reenter the home without triggering an alarm l Exit Delay Allows time to leave after arming the system l Entry...

Page 9: ...ile arming the system When arming selecting Silent Control doubles the length of the Exit Delay Quick Exit in Away Mode A configurable option called Quick Exit may be displayed on the Security screen while the system is armed in the Away Mode Pressing the Quick Exit button starts a timer to allow someone to exit or enter through a sensor protected door configured for delay without having to disarm...

Page 10: ...lity and prevents an alarm from being triggered Disarming also shuts off any alarm currently in process Press the Arming icon and disarm the system by dragging down and entering your personal code PIN When armed in Stay mode you can use the Quick Exit feature to let someone leave your home without triggering an alarm and without having to disarm 7 ...

Page 11: ... panel sounds fast beeps to warn you that an alarm has occurred while you were away WARNING When you enter your home to disarm the system if you hear fast repeated beeps instead of the normal Entry Delay beeps use extreme caution An intruder may be inside Wait outside in an area visible to others and call law enforcement for assistance Quick Exit in Stay Mode A system setting called Quick Exit may...

Page 12: ... while the system is armed the panel sounds the alarm siren for a preset time After the time expires the alarm will stop sounding The system limits the number of times a sensor can re trigger an alarm while the system is armed The setting is one to six times per sensor per arming period Alarm History If an alarm has occurred while the system was armed the Disarm screen shows the time and date of t...

Page 13: ...ommunication at the panel If no one at your home responds the representative will call your emergency contacts If the first emergency contact cannot be reached Vivint will dispatch the authorities and continue trying to reach your emergency contacts About fire and carbon monoxide alarms Your home may be installed with fire and carbon monoxide CO detectors as part of the comprehensive smart home se...

Page 14: ...sounds before automatically turning off If the Alarm Sounds l Get out and stay out Never go back inside for people or pets l If you have to escape through smoke get low and go under the smoke l Call the fire department from outside your home Automatic Fire Alarm If the fire alarm sirens are sounding do the following 1 If flames and smoke are present yell FIRE to alert everyone else 2 Evacuate all ...

Page 15: ... sensing burnt food or some other non emergency condition do the following 1 Silence the fire alarm sirens by entering your User PIN at the panel 2 Review the Alarm Memory to determine which sensor caused the alarm If the alarm restarts there may still be smoke inside the detector s sensor Re enter your User PIN to stop the alarm from continuing to sound 3 If the alarm restarts there may still be ...

Page 16: ...nfigure settings such as motion detection video recording and more Adjust thermostat settings Press the temperature icon to view thermostats set custom schedules and configure other settings Control lights Press the switch icon to access the outlet control modules and turn on off and dim lights View device status and configure settings To view and configure settings for each of your devices press ...

Page 17: ...ock PINs Add users and configure permissions Press the Menu button Settings Users and Permissions and Add New At a User page you can grant permissions assign PINs and remove the user Invite users to control your system remotely You can also grant and revoke remote access privileges to users so they can control your system remotely via the web and mobile apps Once you ve sent a remote access invita...

Page 18: ...u use the Duress Code a silent report is immediately sent to the Central Station and they will dispatch help The Duress User feature is disabled by default Follow the steps below to enable the Duress User and specify its unique PIN code Set the Duress User Code 1 On the Users screen press Duress User 2 Toggle ON the Enable Duress User PIN Code 3 Press Duress PIN code enter a unique four digit code...

Page 19: ...s you can Arm and disarm the security system View system status and activity Add users and configure access Watch camera views and videos asdf Lock and unlock doors Adjust thermostat settings Turn on off and dim lights And more Download and install the mobile app Go to the App Store iOS or Google Play Android search for the Vivint Sky app and install it You can also go to vivint com mobile to lear...

Page 20: ... tampering Sensor tampering Panel and sensor batteries Acknowledge and clear alerts When the Alert icon displays press the icon and read the alert in order to acknowledge it After you acknowledge an alert the panel will stop beeping You must resolve the issue that triggered the alert in order to completely clear it For example you must replace sensor batteries in order to clear a sensor s low batt...

Page 21: ...voice alerts and more Press the Menu button Settings and then Panel Configure and control your smart devices As mentioned on the Smart Home Automation and Control page you can configure each of your system s connected devices and how they interact with each other including video cameras doorbells door locks sensors lighting controls thermostats and more depending on your installation You can also ...

Page 22: ...Home screen press the main Menu in the lower right hand corner of the touchscreen display 2 Press Security enter a valid user PIN and then press System Test 3 Follow the prompts to teach each sensor l For door or window sensors open and close the door or window l For motion detectors stay out of the protected area for five minutes then walk through the area l For portable sensors and wireless keyp...

Page 23: ... for an unlimited time 4 Minutes is the default or the following l 8 Minutes l 12 Minutes l 16 Minutes l Unlimited Sensor Trigger Limit The system limits the number of times a sensor can re trigger an alarm while the system is armed The setting is 1 to 6 times per sensor per arming period 2 Triggers is the default or the following l 1 Trigger l 3 Triggers l 4 Triggers l 5 Triggers l 6 Triggers Fir...

Page 24: ... enter a User Code on the panel or Wireless Keypad before the Entry Delay time expires During the Entry Delay beeps sound to remind you to disarm the system The system supports two different Entry Delays l Entry Delay 1 is for your primary entrance door 30 Seconds is the default or _________ for ________ Door l Entry Delay 2 is for a secondary entrance such as a garage door and is usually set long...

Page 25: ...t option allows you to start the Exit Delay while the system is armed This allows you to leave the home without having to disarm and rearm the system When the Quick Exit option is on a Quick Exit button will display on the security screen Press the button to start the Exit Delay After Quick Exit the system will fully re arm in the mode that it was in before Stay or Leave Mode l Off l On Auto Un by...

Page 26: ...em status indications at the key fob s location l Off l On Key Fob Disarm After Sound The system can be set so when it s disarmed with a wireless key fob after an alarm has occurred a special series of beeps will sound through the internal and external sounders This option serves as an alert to warn you to approach the home with caution as an intruder may still be present l Off l On IMPORTANT The ...

Page 27: ...he restart option only works once each time the system is armed l On l Off Cancel Display A cancel message will be sent to the Central Station if the system is disarmed within a preset period of time after an alarm is triggered The system can be set to display that a cancel report was sent or for higher security the system can be set to not display the cancel message l On l Off Cancel Time To limi...

Page 28: ...e respond to a false alarm Your installer also can configure the system for no dialer delay NOTE The dialer delay is also known as the abort window It gives you time to disarm but doesn t delay the siren from sounding Disarming during the abort window can display a cancel message depending on the Cancel Display setting l 30 Seconds is the default or ______ Seconds Two way Voice The system can conn...

Page 29: ...u Press the Arming icon press Disarm and enter the duress code A duress signal will be sent Although the panel will be disarmed and appear normal we will receive the signal and send help immediately When your system was installed you were informed of the duress code If you have forgotten your code see the Duress User under User Settings or call Customer Care How do I change sensor batteries Occasi...

Page 30: ...l interference and 2 This device must accept any interference received including interference that may cause undesired operation of the device These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may ...

Page 31: ... L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Ces limites sont conçues pour fournir une protection raisonnable contre les interférences nuisibles dans une installation résidentiell...

Page 32: ... due to ordinary wear and tear while under contract we will repair or replace the equipment for free Note that trip fees may apply IMPORTANT THE INSTALLED EQUIPMENT MUST BE CHECKED BY A QUALIFIED VIVINT TECHNICIAN AT LEAST EVERY 3 YEARS There are no user servicable parts inside the control panel For service repair or product upgrades contact Customer Care For all inquiries about the warranty and r...

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