Ultra-thin HDBaseT Extender
9
6. Troubleshooting & Maintenance
Problems
Causes
Solutions
Output image with white
noise.
Incorrect setting on the
display
Check the display
’s setting
A cable of bad quality
Try another high quality
connection cable
No output image when
switching
No signal at the input / output
end
Check with oscilloscope or
multimeter if there is any
signal at the input / output
end.
Fail or loose connection
Make sure the connection
is good
The extender is broken
Send it to authorized
dealer for repairing.
Cannot control the
device by control device
(e.g. a PC) through
RS232 port
Wrong RS232
communication parameters
Make sure the RS232
communication parameters
are correct.
The device has already been
broken
Send it to authorized
dealer for repairing.
Cannot recognize
device connected to the
ETHERNET port
The connected device has
the same IP address with the
extender
Change the IP address of
the extender or the
connected device.
Static becomes
stronger when
connecting the video
connectors
Bad grounding
Check the grounding and
make sure it is connected
well.
Cannot control the
device by RS232 / IR
The device has already been
broken
Send it to authorized
dealer for repairing.
If your problem persists after following the above troubleshooting steps, seek further
help from authorized dealer or our technical support.
