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EN
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31
TROUBLESHOOTING
Response to possible problems
WARNING!
Danger of injury from repair work!
The water dispenser contains no parts that can be repaired by the
operator. Tasks other than those described in these instructions may only be
carried out by the manufacturer or by a qualified person.
If problems occur, the dispenser will show relevant information and problem-solv-
ing hints. If the problem cannot be solved immediately, please contact customer
service (see rear page).
Problem
Cause
Remedy
Water is not/ only slight-
ly carbonated
CO
2
content incorrectly
set
Contact customer service
(see rear page)
CO
2
bottle is empty
Check the fill level of the
CO
2
bottle and
change bottle if neces-
sary (see page 26)
Water splashes
Water pressure too high
Contact customer service
(see rear page)
CO
2
bottle is empty
Change the CO
2
bottle
(see page 26)
Visible abnormalities on the display
Abnormalities of the dispensed water
Problem
Cause
Remedy
Red exclamation mark
lights up on tap display
System has an error
Check the error message
on the footer of the un-
dercounter display
Water type icons are off System has an error.
Contact customer service
(see rear page)
Display is off
Appliance is not switched
on
Plug the power plug into
the power outlet, switch
on the power and check
possible appliance fault
Water dispenser fuse has
tripped
Contact customer service
(see rear page)
Sparkling icons are
dimmed
CO
2
bottle is empty
Change the CO
2
bottle
(see page 22)
Standby Mode is active
Touch the icons to wake
up the system
Others
Problem
Cause
Remedy
Water is warm
Incoming water tempera-
ture is too high
Make sure it is connected
to cold water
Water temperature incor-
rectly set
Contact the operator to
set the water temperature
Water cooler is defective Contact customer service
(see rear page)
Cooling fins are obstruct-
ed
Ensure that the cooling
fins are not blocked or
covered
Cooling fins are contam-
inated
Contact customer service
(see rear page)
No chilled water available Wait 30 minutes until
water is chilled
Water splashes
Water pressure too high
Contact customer service
(see rear page)
CO
2
bottle is empty
Change the CO
2
bottle
(see page 26)
Low water flow
Water filter is blocked/
clogged
Water filter has to be
changed.
Contact customer service
(see rear page)
Water pressure is too low Check water inlet valve
Problem
Cause
Remedy
Uncontrolled water
seepage
Water intake is not tight
Halt water intake/close
water shut-off valve
Hissing sound occurs
CO
2
supply is leaking
Check CO
2
supply
No water can be dis-
pensed
Water supply is interrupt-
ed
Check water inlet valve
Check water supply
Drip tray not inserted
correctly/ full
Empty drip tray/ insert
drip tray again
Only CO
2
gas emerges
from the outlet tap
Intake filter is closed
Contact customer service
(see rear page)
Water dispenser fuse has
tripped
Contact customer service
(see rear page)
If the error occurs again, please contact customer service (see rear page).
