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REMOTE CONTROL USER GUIDE
•
I cleared the remote pairing but want to pair it to a specific box again.
1.
Stand close to the box with remote in hand
2.
Press the voice command button
3.
Follow the instructions on your TV screen.
•
I'm getting the error message, “Remote Control Pairing error.“
We pair each remote with the box it was packaged with. If the remote is moved to a different room with another box, the remote will
try to pair with that box and lose the pairing to the original box.
1.
Ensure that you have working batteries installed correctly in the remote.
2.
Follow the instructions on the TV screen to re-establish the connection. We recommend standing close to the box when pairing
a remote. If at first, you don't succeed, try again. If you don't see the “Remote Control Paired Successfully” message on the
screen, unplug the power cord from the back of the box for 10 seconds then plug it back in. When your Viya TV+ Home screen
reappears, return to Step 2 to begin the pairing process again.
•
I have a Samsung TV and would like to program the Viya TV+ remote to control my TV.
Your Viya TV+ remote is already programmed to control Samsung TVs. Additional programming steps are not required.
