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HELP TOPICS
The remote is not responding.
• Make sure the batteries are properly inserted matching the
- and + symbols.
• Replace the batteries with fresh ones.
The TV displays “No Signal.”
• Press
INPUT button on the remote control to select a different
input source.
• If you are using cable TV or antenna connected directly to the TV,
scan for channels. See Scanning for Channels.
There is no power.
• Ensure the TV is plugged into a working electrical outlet.
• Ensure the power cable is securely attached to the TV.
• Press the
Power/Standby button on the remote or on the back of
the TV to turn the TV on.
The power is on, but there is no image on the screen.
• Ensure all cables are securely attached to the TV.
• Ensure all devices are connected correctly. Devices differ; see your
device’s user manual for details.
• Adjust Brightness, Contrast, or Backlight.
See Adjusting the Picture Settings.
• Press the
INPUT button on the remote to select a different
input source.
The sound is flat or dialog is not audible.
• Turn off Volume Leveling. See Adjusting the Audio Settings.
Where do I find information on the accessibility features of this
product and other VIZIO products?
• Please visit https://www.vizio.com/accessibility, Email us at:
Accessibility@vizio.com, or give us a call at 1-877-698-4746.
There is no sound.
• Press
Volume Up on the remote control.
• Press the
MUTE button on the remote to ensure mute is off.
• Check the audio settings. See Adjusting the Audio Settings.
• Check the audio connections of external devices (Blu-ray player, game
console, cable/satellite box) that are connected to the TV.
• If you are using an antenna, the signal strength of the channel may be
low. Ensure your antenna is connected securely to the TV and move
the antenna around the room or close to a window for the best signal.
The colors on the TV don’t look right.
• Adjust the Color and Tint settings in the Picture menu. See Adjusting
the Picture Settings.
• Select a pre-set picture mode. See Adjusting the Picture Settings. VIZIO
recommends selecting Calibrated.
• Check all cables to ensure they are securely attached.
The image quality is not good.
• For the best image quality, view high-definition programs using digital
sources. Connect your devices with HDMI cables.
• If you are using an antenna, the signal strength of the channel may be
low. Ensure your antenna is connected securely to the TV and move
the antenna around the room or close to a window for the best signal.
The picture is distorted.
• Move the TV away from electrical appliances, cars, and
fluorescent lights.
• Ensure all cables are securely attached.
The buttons on the remote aren’t working.
• Ensure you are only pressing one button at a time.
• Point the remote directly at the TV when pressing a button.
• Replace the remote batteries with new ones. See Replacing the
Batteries.
The TV image does not cover the entire screen.
• If you are using TV, AV, or Component with 480i input, press the
button on the remote to change the screen mode.
The TV has pixels (dots) that are always dark.
• Your HD TV is precision-manufactured using an extremely high level
of technology. However, sometimes pixels may not display correctly.
These types of occurrences are inherent to this type of product and do
not constitute a defective product.
I see “noise” or static on the screen.
• When your TV’s digital capabilities exceed a digital broadcast signal,
the signal is up-converted (improved) to match your TV’s display
capabilities. This up-converting can sometimes cause irregularities in
the image.
• If you are using an antenna, the signal strength of the channel may be
low. Ensure your antenna is connected securely to the TV and move
the antenna around the room or close to a window for the best signal.
