Vizio E321MV, User Manual

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Products are often returned due to a technical problem rather than due to a 
defect. If you are experiencing a problem when using your TV, try to fix the issue 
using this troubleshooting guide.
If, after using this troubleshooting guide, you are still experiencing an issue with 
your TV, contact VIZIO’s Support Department. Quality customer support and 
service are integral parts of VIZIO’s commitment to service excellence.

The TV displays “No Signal.”

•  Press the INPUT button on the remote control to select a different 

input source.

•  If you are using cable TV, satellite, or antenna connected directly to 

the TV, scan for channels. See 

Scanning for Channels on page 13. 

There is no power.

•  Ensure the TV is plugged into a working electrical outlet.
•  Ensure the power cable is securely attached to the TV.
•  Press the 

Power/Standby

 button on the remote or press the 

Power/

Standby

 button on the side of the TV to turn the TV on. 

The power is on, but there is no image on the screen.

•  Ensure all cables are securely attached to the TV.
•  Ensure all devices are connected correctly. Devices differ; see your 

device’s user manual for details.

•  Adjust Brightness, Contrast, or Backlight. See 

Scanning for Channels 

on page 13.

•  Press the INPUT button on the remote to select a different input 

source. 

There is no sound.

•  Press Volume Up on the remote control.
•  Press the 

MUTE

 button on the remote to ensure mute is off.

•  Check the audio settings. Ensure the speakers are set to On.
•  Ensure no headphones are connected to the TV.
•  Check the audio connections of external devices (Blu-ray player, 

game console, cable/satellite box) that are connected to the TV.

•  If you are using an antenna, the signal strength of the channel may be 

low. Ensure your antenna is connected securely to the TV and move 
the antenna around the room or close to a window for the best signal.

The colors on the TV don’t look right.

•  Adust the Color and Tint settings in the Picture menu. See 

Scanning 

for Channels on page 13.

•  Reset the picture settings.
•  Check all cables to ensure they are securely attached. 

The buttons on the remote aren’t working.

•  Ensure you are only pressing one button at a time.
•  Point the remote directly at the TV when pressing a button.
•  Replace the remote batteries with new ones. See 

Replacing the 

Batteries on page 7.

The image quality is not good.

•  For the best image quality, view high-definition programs using digital 

sources. Connect your devices with HDMI cables.

•  If you are using an antenna, the signal strength of the channel may be 

low. Ensure your antenna is connected securely to the TV and move 
the antenna around the room or close to a window for the best signal. 

Phone

:     (877) 698-4946

Fax

:      (949) 585-9563

Email

:      techsupport@vizio.com

Web

:   www.VIZIO.com

Hours of operation

:  

  Monday - Friday: 6 am to 9 pm (PST)
  Saturday - Sunday: 8 am to 4pm (PST)

Troubleshooting & Technical Support