ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in Canada
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship for a period of
one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered by this warranty is determined to
be defective, within the warranty period, authorized for sale in Canada and from an authorized Canadian reseller, VIZIO will repair,
replace or refund the unit at its sole option and discretion. VIZIO reserves the right to dispatch In-Home Service subject to availability
or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email: techsupport@VIZIO.com or via phone at 877 MY VIZIO
(877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday (CST) or www.vizio.ca.
Pre-authorization must be obtained before sending any product to a VIZIO service center. Proof of purchase in the form of a purchase
receipt or copy thereof is required to show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at VIZIO’s
option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty or for ninety
(90) days from warranty service or replacement, whichever is greater.
Type of Service
TV’s 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit and does not include
de-installation or re-installation of the product. In-Home Service is subject to availability. VIZIO will provide other service type options
when in-home service is not available.
TV’s under 32” must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for transportation costs to
the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any unit in for
warranty service.
Product returns to VIZIO’s service center must utilize either the original carton/box and shipping material or packaging that affords
an equal degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the covered Product to the
VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for example:
cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges, signal issues, damages from
shipping, acts of God, any type of customer misuse, modifications or adjustments, as well as installation and set-up issues or any
repairs attempted by anyone other than by a VIZIO authorized service center. Products with unreadable or removed serial numbers
or requiring routine maintenance are not covered. This one year limited warranty does not cover Products sold “AS IS”, “CLEARANCE”,
“FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO
THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY
CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE
DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE
FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL
OR CONSEQUENTIAL DAMAGES. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM PROVINCE TO PROVINCE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.vizio.ca FOR
THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION WILL BE DELETED
IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored to you
configured as originally purchased. You will be responsible for restoring all applicable data and passwords. Recovery and reinstallation
of user data is not covered under this Limited Warranty. In order to protect your personal information, VIZIO recommends that you
always clear all personal information from the unit before it is serviced, regardless of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new product purchases.
To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s product information page www.vizio.
ca or look for the “zero bright pixel” guarantee on the box.
Recertified Warranty
NINETY DAY LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased and currently located in Canada.
IF THIS WARRANTY DOCUMENT IS RECEIVED ALONG WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A WARRANTY
REPLACEMENT, THE WARRANTY OF THE PURCHASED UNIT MAY SUPERSEDE THIS ONE. SUCH A REPLACEMENT UNIT IS WARRANTED
FOR THE LATER OF EITHER THE REMAINING PORTION OF THE ORIGINAL WARRANTY (AS SPECIFIED BY THE ORIGINAL WARRANTY
DOCUMENTATION AND DERIVED FROM THE ORIGINAL PURCHASE DATE) OR THE WARRANTY PERIOD SPECIFIED HEREIN (AS DERIVED
FROM THE DATE THE REPLACEMENT UNIT IS RECEIVED).
VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship for a period of
ninety (90) days of non-commercial use. If a Product covered by this warranty is determined to be defective, within the warranty
period, authorized for sale in Canada and from an authorized Canadian reseller, VIZIO will repair, replace or refund the unit at its sole
option and discretion. VIZIO reserves the right to dispatch In-Home Service subject to availability or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email: techsupport@VIZIO.com or via phone at 877 MY VIZIO
(877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday (CST) or visit
www.vizio.ca. Proof of purchase in the form of a purchase receipt or copy thereof is required.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at VIZIO’s
option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty or for ninety
(90) days from warranty service or replacement, whichever is later.
Types of Service
Units 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit and does not
include de-installation or re-installation of the product. However, in some cases, it may be necessary to send the unit to a VIZIO service
center. VIZIO will cover the transportation charges to and from the same customer location.
Units less than 32” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the service center, but
VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any unit in for service.
Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or a replacement box and
material provided by VIZIO. VIZIO technical support will provide instructions for packing and shipping the unit to the VIZIO service
center.
Limitations and Exclusions
VIZIO’s ninety-day limited warranty only covers defects in materials and workmanship. Items not covered include but are not limited
to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages from shipping, acts of God, any sort
of customer misuse, installation, customer modifications, adjustments, and set-up issues. Units with unreadable or removed serial
numbers, “image burn-in”, and routine maintenance are not covered. This warranty does not cover products sold “AS IS”, “CLEARANCE”
or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO
THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM
ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE
FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM PROVINCE TO PROVINCE. THIS WARRANTY IS
SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.vizio.ca FOR THE MOST CURRENT VERSION.
Service and Parts Information
ELECTRONIC SPARE PARTS
VIZIO offers these supplier parts contact information for your convenience. In the event service is needed on your VIZIO product (after
the warranty period) and a replacement part is required, please contact one of the following VIZIO authorized spare parts distributors
with the required part number.
Vizparts.com Inc
710 Epperson Drive, Suite B
City of Industry, CA 91748
(888) 260 -7765
www.vizparts.com
LIMITED WARRANTY - CANADA
