There is no power.
• Press the
POWER
button on the remote control or on the top of your Sound Bar.
• Ensure the power cord is securely connected.
• Ensure the light on the power adapter is glowing green.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
There is no sound.
• Increase the volume. Press
Volume Up
on the remote control or on the top of your Sound Bar.
• Press
MUTE
on the remote to ensure the Sound Bar is not muted.
• Press
INPUT
on the remote or on the top of your Sound Bar to select a different input source.
• If you are using a SPDIF/Optical connection, make sure your TV is set to PCM audio output.
• Your TV may be set to variable audio output. Confirm that the audio output setting is set to
FIXED
or
STANDARD
, not
VARIABLE
. Consult your TV’s user manual for more detailed information.
• If using Bluetooth, ensure that the volume on your source device is turned up and that the device is not
muted.
• If using Bluetooth, ensure that your source device is paired with the Sound Bar.
I hear buzzing or
humming.
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the
problem may be with the original device.
• Connect your device to a different input on the Sound Bar.
HELP & TROUBLESHOOTING
All VIZIO products include FREE lifetime technical support.
The VIZIO support team is highly trained and is based in the United States.
We can help with:
• Product Setup
• Technical Problems
• Warranty Questions
• And More
Phone:
Email:
Web:
(877) 698-4946
(TOLL-FREE)
techsupport@VIZIO.com
www.VIZIO.com/support
Hours of operation:
Monday - Friday: 5 AM TO 9 PM
(PST)
Saturday - Sunday: 8 AM TO 4 PM
(PST)
