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I cannot connect the Player to my network.
• Unplug the modem/router and the Player. Wait 10 seconds, then
turn them back on.
• Ensure the ethernet cable is securely connected to both the
Player and your modem/router.
• Refer to your modem/router user guide.
The picture quality seems low.
• Connect the Player to your TV using an HDMI cable for the best
picture quality.
• Connect the Player to an HDTV capable of displaying 720p or
1080p for the best picture quality.
• Ensure the cables connecting the Player to your TV are securely
connected.
• Watch Blu-ray discs for the best picture quality. DVD discs are
limited to 480p resolution.
• To view streaming video (Netflix, VUDU, amazon, HULU), a
high-speed wired/wireless Internet connection is required.
I am having trouble with Internet Apps.
• If you experience issues with apps, please contact:
www.netflix.com/help or 1-866-579-7113
www.pandora.com/support
www.VUDU.com/support or 1-888-554-8838
Select the Contact Us button in the right-hand column
of the Help page in the app.
www.hulu.com/help
There is no power.
• Ensure the power cord is securely connected to a working
electrical outlet.
• Press the Power/Standby button on the remote or touch the
Power/Standby control on the player.
• Try plugging the power cord into a different electrical outlet.
Nothing happens when I press buttons on the remote.
• Place new batteries in the remote. Ensure the batteries are
inserted correctly.
• Ensure no objects are blocking the front of the Blu-ray Player
• When using the remote, point it directly at the Blu-ray Player.
• If you see , the action you are trying to perform is not allowed
by the Player or disc.
My Blu-Ray or DVD disc does not play.
• Ensure the disc is clean and free of scratches.
• If you are using parental controls, the disc may not play.
Netflix:
Pandora:
VUDU:
Amazon:
HULU Plus:
