ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only
VIZIO provides a warranty to the original purchaser of a new Product against defects in
materials and workmanship for a period of one year of non-commercial usage and ninety
(90) days of commercial use. If a Product covered by this warranty is determined to be
defective within the warranty period, VIZIO will either repair or replace the Product at its
sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@
VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday
through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.
VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT
TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy
thereof is required to show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts
and Products may be new or recertified at VIZIO’s option and sole discretion. Replacement
parts and Products are warranted for the remaining portion of the original warranty or for
ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover
return shipping to the customer. PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY
PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box and
shipping material or packaging that affords an equal degree of protection. VIZIO Technical
Support will provide instructions for packing and shipping the covered Product to the VIZIO
service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.
This warranty does not cover, for example: cosmetic damage, normal wear and tear,
improper operation, improper voltage supply or power surges, signal issues, damages
from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
ONE-YEAR LIMITED WARRANTY
well as installation and set-up issues or any repairs attempted by anyone other than by a
VIZIO authorized service center. Products with unreadable or removed serial numbers, or
requiring routine maintenance are not covered. This one year limited warranty does not
cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION
TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL
LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE
DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION
OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL
OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT
TO CHANGE WITHOUT NOTICE.
CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.
MAINTENANCE
Important
Do not use volatile solvents (such as toluene, rosin, or alcohol) to clean your headphones.
Such chemicals may damage your headphones.
To clean the headphones, wipe with a soft cloth moistened with diluted neutral cleaner.
Wring any water out of the cloth before cleaning to prevent water from penetrating.
Wipe with a dry cloth after cleaning.
