VKI Technologies Eccellenza Pod, Service Manual

Page 1: ...VKI Publication 100285 001 May 2015 Service Manual Customer Service 800 567 2951 Technical Support 888 854 0207 ...

Page 2: ...Eccellenza Pod 2 ...

Page 3: ...D Display 34 Water Tank 39 Outlet Valve Manifold 42 Disassembling the Dual Valve Manifold 44 Disassembling an Outlet Valve 45 Inlet Valve 47 Air Pump 49 Replacing the Inline Check Valve 50 Water Pump 51 Powder Dispenser and Waste Bin Detection Switches 53 Whipper Motor 54 Whipper Vacuum Fan 59 Exhaust Fan 61 Main Power Components 62 Fuse Holder 15 Amp 63 Service Cord 63 Main Power Switch 64 Instal...

Page 4: ...ressure must be between a minimum of 20psi and a maximum of 100psi This equipment must be positioned so that the wall plug and the main power switch are both easily accessible Do not connect the coffee maker to a voltage supply other than the voltage indicated on the serial number decal Do not immerse this coffee maker or any part of this equipment in liquid Do not install the equipment in an area...

Page 5: ...y or appears to have a fault switch off the power disconnect the service cord and call an authorized technician immediately for service Only qualified personnel should perform service on this equipment Use caution when servicing the water heater or the outlet valves as they may be extremely hot and can cause severe burns Use caution when working inside the coffee maker as there may be sharp edges ...

Page 6: ...Heater Protection Yes Overflow Protection Yes Circuit Protection Yes Certifications Listings cCSAus Coffee Maker Dimensions Height 17 8 45 cm Width 15 38 cm Depth 21 53 cm Minimum Installation Requirements Height 18 45 5 cm Width 15 38 cm Depth 24 61 cm NOTE Any references made in this manual to coffee blends and powder products are for example purposes only The actual products used in the equipme...

Page 7: ...r Lock LCD Screen Selection Panel Pod Door Cup Stand Drip Tray LCD Display 2 x 20 characters Strength Selection Buttons Regular or Bold Cup Size Selection Buttons Small Regular Large START button starts brewing process Front Fascia and Beverage Selection Area ...

Page 8: ...Equipment Overview Eccellenza Pod 8 Powder Hoppers Set Up Button Door Lock Cup Stand Drip Tray Waste Bin Pod Door Whipper Water Inlet Valve 15A Fuse Exhaust Fan Main Power Switch Service Cord ...

Page 9: ... the Enter button to open the brewer 2 Instead of inserting a coffee pod into the brewer insert the special brewer cleaning tablet into the brewer 3 Press the Enter button to activate the vend cycle The hot water dissolves the cleaning tablet which in turn cleans all of the areas in the brewer system with which it comes into contact 4 Make several vends afterwards without inserting anything into t...

Page 10: ...hoppers Perform a Whipper Rinse Cycle this should be done immediately after refilling the powder hoppers to flush any product that may have fallen into the whipper Wipe Exterior and Countertop using the clean towel wipe any coffee grounds and spills from the exterior of the machine and the countertop Weekly Wipe Interior Walls and Door using the clean towel wipe any spills from the interior of the...

Page 11: ...f inserting a coffee pod into the brewer you need to insert a special cleaning tab The hot water dissolves the cleaning tab which in turn cleans all of the areas in which it comes into contact Make several vends afterwards without inserting anything into the brewer to rinse out the cleaning solution Make one final vend using a coffee pod to test the brewer Delime the Water Tank to minimize servici...

Page 12: ... 2 Remove the components identified above from the machine 3 Place them inside the container with the sanitizing solution Let them soak for 5 minutes 4 While the components soak fill a spray bottle with the sanitizing solution 2ml sanitizer per liter of water 5 Lightly spray the solution to the exterior of the machine the interior walls and interior of the front door the whipper blade and base and...

Page 13: ...t plate in the center of the dispenser base and pull it towards you to remove it 3 Remove the steam trap from the whipper system 4 Lift the front of the lower vacuum duct plate and pull it towards you to remove it 5 Rinse and thoroughly dry both the upper and lower vacuum duct plates To install the vacuum duct plates follow these same instructions in the reverse order ...

Page 14: ...Overview Eccellenza Pod 14 Removing the Rear Panel 1 Loosen the four screws securing the machine s rear panel in place 2 Lift and remove the rear panel 3 Disconnect the inline wiring connector for the exhaust fan ...

Page 15: ...ews securing the machine s top panel in place There are two screws on each side of the panel 2 Lift and remove the top panel NOTE When re installing the top panel make certain that the side with the protective film underneath is installed at the rear left as illustrated below ...

Page 16: ...anel 1 Remove the waste bin and open the front door of the machine 2 Remove the top panel from the machine 3 Remove the two screws securing the left side of the front panel 4 Disconnect the wiring connector going to the front panel this is for the LED wiring ...

Page 17: ...the front panel and pull the top of it towards you This will unhook the right side of the front panel from the machine wall 6 Disconnect the three hoses from their respective spouts Powder Hose Coffee Hose Hot Water Hose 7 Remove the front panel ...

Page 18: ...install the front panel install notch at the bottom on the panel onto the lower post on the right wall of the machine 9 Connect the three product hoses to the three spouts on the bottom of the front panel Powder Hose Coffee Hose Hot Water Hose ...

Page 19: ...l forward and install the notch at the top of the panel onto the upper post on the right wall of the machine 11 Secure the left side of the front panel to the machine using two screws 12 Connect the front panel wiring 13 Install the top panel and the waste bin ...

Page 20: ... 3 With the drain valve closed remove the black drain plug from the drain valve 4 Place the drain hose valve into a leak proof container and open the valve to drain the water tank 5 Once the tank has drained close the drain valve and re install the drain plug onto the valve 6 Install the drain hose onto its clip and re install the back panel and top panel Closed Open ...

Page 21: ...te bin and open the front door of the machine 2 Remove the top panel and remove the front panel 3 Disconnect the inline connector on the wiring harness 4 Disconnect the brewer outlet hose a Remove the safety clip b Push in the collar on the quick connect fitting and pull out the elbow ...

Page 22: ... 6 Lift and remove the brewer assembly from the machine To install the brewer back into the machine follow these same instructions in the reverse order WARNING When reconnecting the outlet elbow to the brewer you must install the safety clip under the collar of the fitting to secure the elbow in place ...

Page 23: ...r Dispensers 1 With the machine front door open rotate the spout caps to block each of the powder dispenser spouts 2 Rotate the spout caps to block each of the powder dispenser spouts 3 Remove the powder dispenser by sliding them out towards you ...

Page 24: ...e correctly the machine displays a message asking you to install the powder 1 and or the powder 2 dispenser s 6 Once installed rotate the spout caps to unblock each of the dispenser spouts NOTE To reduce the risk of powder bearding or clogging of the dispenser spouts make sure the spouts are completely turned down as illustrated above A retainer on the upper vacuum duct plate will stop the spouts ...

Page 25: ...during this process 2 Remove the top panel the rear panel and the two powder dispensers 3 Remove the whipper support plate four screws to access the motor wiring 4 Disconnect the inline wiring connector for the motor that is to be replaced The blue wires are for the powder 1 motor and the red for the powder 2 motor ...

Page 26: ...cellenza Pod 26 5 Remove the screws securing the motor that is to be replaced there are two screws per motor 6 Locate the dispenser motors on the other side of the metal wall shown above They are between the tank and the wall ...

Page 27: ...tly pull the empty water tank away from the wall on which the motors are installed Do not force it away from the wall 8 To remove the Powder 2 motor pull it towards the water tank and turn it slightly so that both the coupling and the coil of the motor clear the wall ...

Page 28: ...nted onto the wall reseat the water tank back into its proper position 12 Inspect the hoses on the two outlet valves to make certain they are properly secured to the valves 13 Inspect the outlet end of the hot water and powder hoses to make certain they are properly secured to their respective component 14 When reconnecting the inline power wiring connectors to their motors make certain the blue w...

Page 29: ...the waste bin area These screws require a smaller tipped Philips screwdriver than the one typically used for the other screws in the machine 4 Slightly loosen the three screws securing the power supply to the wall Do not remove these screws 5 From the rear of the machine lift up the power supply and pull it away from the wall on which it is mounted Once cleared from the wall pull the power supply ...

Page 30: ...er supply if missing 9 Install the power supply onto the keyhole slots on the inner wall of the machine 10 Drop the three screws into the keyhole slots and then tighten the screws 11 Install the rear panel and the waste bin 12 Connect the service cord to the wall outlet and switch the machine power on 13 Test the machine to make certain everything is functioning properly ...

Page 31: ...nd disconnect the service cord from the wall outlet 2 Remove the rear service panel 3 The control board is located on the inside of the right wall Remove the screw that secures the control board in place 4 Move the board to the left until it clears the metal edge and pull it towards you ...

Page 32: ...e lock the rear of the board bracket into the slot on the metal shelf Once done secure the front of the board bracket with a screw 8 Install the rear panel connect the service cord to the wall outlet and power up the machine 9 Test the machine to make certain everything is functioning properly NOTE The wiring connectors are matched with their respective connectors on the board assembly reducing th...

Page 33: ...everage area and brewer pod illumination MDB coin changer system Power supply Main power wire black Power supply Water pump coffee Powder motors Brewer Powder 2 hopper detection switch yellow marking on wiring Powder 1 hopper detection switch red marking on wiring Firmware update connector for loading new firmware Inset shows older style connector ...

Page 34: ...ction board cover to the door 3 Disconnect the wiring from the selection board a If you are replacing the LCD display remove the two screws that secure the LCD to the door and replace the LCD If replacing the selection board proceed to the next step NOTE The two upper screws are each equipped with a small plastic spacer This spacer also holds the screws in place to simplify the re installation of ...

Page 35: ...therefore it must be pried off Using a flat head screwdriver insert the tip between the selection board and the door and carefully and slowly pry the board off the door 6 After the board is removed place the board on your table with the adhesive side up After you remove the backing from the adhesive on the new selection board install the backing onto the adhesive of the old selection board This pr...

Page 36: ...quipped with four small alignment tabs one for each corner of the board Lightly place the selection board onto these four alignment tabs Once satisfied that it is in the proper position apply light pressure with your fingers to the back of the board to make it stick to the door Avoid touching any of the IC chips when applying the pressure 9 Connect the wiring from the LCD to the selection board ...

Page 37: ... check the contrast on the LCD screen If the contrast needs to be adjusted it can be done using the potentiometer next to the LCD connector on the selection board Once set switch the machine power OFF NOTE This particular connector is square 2 rows x 2 columns and must be installed correctly Pin one on the connector is identified with a small arrow and this arrow must be pointing to the top left p...

Page 38: ...l the board cover if these spacers missing 14 Install the selection board cover onto the selection board and secure it in place with four screws including the spacers on the two top screws 15 Close the front door reconnect the service cord to the wall outlet and power up the machine 16 Test the machine to make certain everything is functioning properly ...

Page 39: ... tank 3 Remove the machine top panel and the rear panel 4 Disconnect the wiring to the three water level probes remove the temperature probe and disconnect the water pump tube from the barbed elbow on top of the water tank 5 Disconnect the valve wiring and the valve outlet hoses Be careful that the hoses do not fall through their cutouts in the center wall ...

Page 40: ...8 To install the replacement water tank lower the tank onto its front and rear supports Make certain that the tab on the bottom of the water tank is locked into the slot in the metal shelf 9 Connect the inlet hose and the drain hose to the bottom of the water tank and secure them with plastic clamps 10 Connect the outlet hoses onto the outlet valves ...

Page 41: ...l probes install the temperature probe and connect the water pump tube to the barbed elbow on top of the water tank 13 Turn on the water supply connect the service cord to the wall outlet and switch on the machine power 14 Allow the water tank to fill and check for leaks 15 Test the machine to make certain everything is functioning properly 16 Install the rear panel and the top panel ...

Page 42: ...ot fall through their cutouts in the center wall 5 Lift the water tank and pull the outlet valve manifold from the valve port on the water tank The tank must be lifted high enough so that the valve clears the side wall Use caution as there may still be a bit water remaining behind the valve when you remove it this water may be extremely hot NOTE The Eccellenza Pod machine is equipped with a dual o...

Page 43: ...ank back onto its front and rear supports 8 Connect the outlet hoses onto the outlet valves 9 Connect the wiring onto the outlet valves a White pair Powder Valve b Yellow pair Hot Water Valve 10 Turn on the water supply connect the service cord to the wall outlet and switch on the machine power 11 Allow the water tank to fill and check for leaks 12 Test the machine to make certain everything is fu...

Page 44: ...two clips securing the valve end cap to the valve body and gently remove the end cap There are two o rings located between the valve body and the end cap and they must be replaced when re assembling the valve 3 Remove the two clips securing the valve inlet to the valve body and gently remove the inlet There is an o ring located between the valve body and the inlet and it must be replaced when re a...

Page 45: ...ns apart Be careful not to lose the small orange o ring located between the two valve body sections 3 Remove the hex nut from the coil and remove the coil from the main valve body Be careful not to lose the small black spacer located between the coil and main valve body Overview of Outlet Valve Components Valve Body Outlet O Ring Valve Body Main Diaphragm Plunger Plunger Spring Plunger Housing Spa...

Page 46: ...reful not to lose the small spring inserted into the end of the plunger 5 Pull the plunger assembly out of the main valve body This exposes the diaphragm installed onto the tip of the plunger 6 Remove the diaphragm by pulling it off of the tip of the plunger The spring on the other end of the plunger can also be removed To re assemble the outlet valve follow these same instructions but in the reve...

Page 47: ...et fitting from the inlet valve 3 Remove the rear panel from the machine and drain the water tank 4 Remove the circle clamp and remove the inlet valve s outlet hose 5 Disconnect the power wires from both of the inlet valve solenoids 6 Compress the clip on the right side of the inlet valve and push the right side of the valve through the opening in the metal and remove the valve ...

Page 48: ...o the new inlet valve with a new Oetiker clamp 9 Connect the power wires to the valve solenoids 10 Attach an inlet fitting to the valve and connect the water supply 11 Connect the service cord to a wall outlet and switch the machine power on the water tank will start filling 12 Check for leaks and if any are present repair them immediately 13 Test the machine to make certain everything is function...

Page 49: ... on the right side 3 Cut the tie wrap securing the air pump to the wall and disconnect the power wires and the outlet hose from the pump 4 Connect the power wires to the new air pump Note that this is a DC powdered pump and the wires must be placed on the correct terminals Connect the white wire positive to the terminal with the marking and connect the black wire ground to the other terminal ...

Page 50: ...flowing into the pump but still allows air to flow out of the pump To replace this check valve 1 Cut the two tie wraps on the check valve and pull the hose off each side The check valve has now been removed 2 Connect the pump side tubing to the flat side of the check valve 3 Connect the other tube to the tapered side of the check valve 4 Secure the tubing with a tie wrap on each side of the check ...

Page 51: ... water pump inlet hose from the fitting on top of the water tank 3 Disconnect the water pump outlet hose from the inlet of the Y fitting on the brewer side of the wall 4 Disconnect the two power wires from the water pump 5 Remove the four screws securing the water pump to the wall and remove the pump ...

Page 52: ...ect terminals Connect the red wire positive to the terminal with the red marking and connect the blue wire ground to the other terminal 8 Connect the water pump outlet hose to the inlet of the Y fitting on the brewer side of the wall 9 Connect the water pump inlet hose to the fitting on top of the water tank 10 Test the machine to make certain everything is functioning properly 11 Install the top ...

Page 53: ...the waste bin the two powder dispensers the top panel and the rear panel 2 Disconnect the wiring connector at the rear of the switch that is to be replaced 3 Compress the clip at the front of the switch to unlock it and remove the switch 4 Press the new switch into the cutout in the metal until the clip locks it in place 5 Connect the wiring connector to the rear of the switch 6 Re install all of ...

Page 54: ...ine switched off remove the waste bin and open the front door 2 Rotate the spout caps to block each of the powder hopper spouts NOTE Replace the impeller if it has been removed and re installed multiple times as it may become loose on the whipper shaft and fall off during operation ...

Page 55: ...nect the outlet hose from the whipper chamber 4 Remove the four screws securing the whipper plate to the machine and remove it 5 Disconnect the inline power connector from the whipper motor 6 Remove the steam trap vacuum cap from the whipper chamber ...

Page 56: ...ring on the whipper base to the right until it stops This unlocks the whipper chamber from the whipper base allowing it to be pulled off 8 Remove the screw securing the top of the whipper base to the machine wall and turn the handle on the locking ring to the left until it stops ...

Page 57: ...ove the base gasket and impeller from the old motor and transfer it to the new motor 11 Install the new motor into the cutout in the whipper mounting plate Install the bottom of the assembly first and then push the top of the assembly into the cutout until the plastic clip locks it in place 12 Turn the handle on the locking ring completely to the right and secure the base to the wall with a screw ...

Page 58: ...ipper chamber 15 Connect the inline wiring connector that supplies power to the whipper motor 16 Install the whipper support plate onto the machine and secure it with four screws 17 Connect the whipper outlet hose and rotate the spout caps to open each of the powder hopper spouts 18 Close the front door and install the waste bin 19 Power on the machine A rinse cycle is now required 20 Perform a Po...

Page 59: ...wer and disconnect the service cord from the wall outlet 2 Remove the waste bin 3 Disconnect the outlet hose from the whipper chamber 4 Remove the four screws securing the whipper plate to the machine and remove it 5 Disconnect the two power wires and the vacuum hose from the vacuum fan ...

Page 60: ...se screws 7 Lift the fan and pull it to the left to remove it 8 Install the new whipper vacuum fan and tighten the two screws to secure it to the wall 9 Connect the two power wires and the vacuum hose to the fan 10 Re install the whipper plate and secure it with the four screws 11 Test the machine to make certain everything is functioning properly ...

Page 61: ...ect the inline wiring connector for the exhaust fan 3 The fan is secured to the rear panel with four screws and hex nuts Remove the four exterior screws using a screwdriver while holding their respective interior hex nuts with a nut driver or small wrench To install the new exhaust fan follow these same instructions in the reverse order ...

Page 62: ...wer off and disconnect the service cord from the wall outlet 2 Remove the rear panel of the machine 3 The main power components are located at the bottom rear of the machine 4 Replace the faulty component see next two pages for detailed instructions on replacing each of these components The service cord must be disconnected from the wall outlet when servicing these components They remain live even...

Page 63: ... fuse holder Service Cord a Disconnect the service cord wiring from the main power switch switch tabs 1a and 2a b Disconnect the ground terminal from the grounding post on the metal wall c Compress the strain relief and pull the service cord out of the opening in the metal d Install the strain relief onto the service cord and insert the end of the new service cord through the opening in the metal ...

Page 64: ...push the switch through the opening in the metal c Insert the new switch into the opening on the metal and snap it in place to secure it d Connect the wiring to the new power switch i Black wire hot connects to tab 1a on the switch ii Black wires hot dual terminal connects to tab 1 on the switch iii White wires neutral connect to tabs 2 and 2a on the switch ...

Page 65: ...ow 7000 Series NRI Currenza C2 Conlux MCM5 1 It is highly recommended that you acquire the Operation Service manuals for each of these changers from their manufacturer This sophisticated changer is highly customizable and may require direct configuration through its own respective software which is totally independent of the Eccellenza Pod software configuration 1 Remove the two right side top pan...

Page 66: ...the two screws you removed from the top panel through the changer housing the top panel and into the machine cabinet For this operation you will require a smaller stubby Philips screwdriver 4 Connect one end of the supplied wiring extension to the MDB connector on the control board and connect the other end to the wiring harness in the changer housing ...

Page 67: ...cutout in the rear panel is installed over the wiring harness so as not to pinch the wiring between the cover and the machine chassis the wiring should be sticking out of the cutout Install the cover plate over the cutout to cover the wiring harness b Reconnect the exhaust fan wiring c Secure the rear panel onto the machine chassis using the screws provided ...

Page 68: ...the coin changer housing and pull the door open 2 Loosen the three mounting screws on the inner wall of the housing 3 Slide the coin changer over the three screws there are three keyhole slots at the rear of the changer and push down on it making sure all three screws are inserted into the slot ...

Page 69: ...t Up mode and scroll to the Options menu and then select the Vending sub menu and the Changer option Change this setting to On to enable coin mode 2 Insert several coins to test the coin changer system insert more than the selling price of the beverage The coins should be accepted and a credit will be displayed on the LCD screen 3 Make a beverage selection and press the Start button to prepare the...

Page 70: ...the CD Rom provided into your computer drive 2 Click on the ccsload folder and select setuccsload exe 3 Allow the installation process to complete 4 Click on the USB Drivers folder on CD Rom 5 Select usbdrivers exe and follow the instructions for installing the driver and adding the new hardware 6 See the included Help File on the CD CCSLoad CHM for more assistance after installation Hardware Inst...

Page 71: ...ogrammer 1 Connect the Load n Go programmer to your PC via the USB cable provided 2 Run the ccsload exe software that was installed on your PC to open the CSS Programmer Control Panel 3 Once loaded from the upper right area of the screen select any of the four memory banks ...

Page 72: ...ep loads the file into the CSS Programmer Control Panel application 5 Click on the Test button A drop down box opens with a list of compatible memory chips From this list you must select the PIC24FJ128GA006 memory chip You must select the PIC24FJ128GA006 memory chip from the list displayed If the proper chip is not selected it will not be possible to update the machine s firmware ...

Page 73: ...ified file to the memory location that was selected 7 The file will then be written to the programmer A progress bar at the bottom of the window allows you to see how much of the file has been transferred NOTE Do not disconnect the programmer from the PC while the file is being written ...

Page 74: ...ting process 9 If you are finished loading files into the programmer we recommend that you close the CCS Programmer Control Software application on your PC first and only then disconnect the USB cable from your PC Loading New Firmware into the Eccellenza Pod 1 Switch off the power to the machine 2 Remove the rear panel from the machine 3 Locate the firmware update port in the center of the control...

Page 75: ...e type cable directly to the RJ25 connector on the control board The three larger silver colored guide pins must align with the three contacts on the control board and the four plastic clips on the connector must align with the four small holes in the control board Once aligned compress the sides of the connector slightly and push the connector onto the board until it locks in place Newer machines...

Page 76: ...The status LED will start flashing to indicate that the file is uploading 10 When the upload is complete the LED will stop flashing and turn green if the upload was successful or red if the upload failed 11 If the upload was successful switch off the power to the machine disconnect the programming cable and switch the machine power back on 12 If the upload failed verify that you have the correct f...

Page 77: ...set the Waste Bin counter Fill Powder 1 Powder 1 dispenser is low and required refilling Refill the dispenser for powder 1 Reset the Refill message for the Powder 1 dispenser Fill Powder 2 Powder 2 dispenser is low and required refilling Refill the dispenser for powder 2 Reset the Refill message for the Powder 2 dispenser Heating Water Water inside the hot water tank is heating Normal operating me...

Page 78: ...r is not functioning correctly Replace the thermister Water Level Error The water tank is overfilling Clean the water level probes The water temperature may be too high lower the temperature Inlet valve may be leaking replace inlet valve Water Source Error Indicates a problem with the main water supply not getting to the water tank At this point the water tank is not full and this message has to b...

Page 79: ...Eccellenza Pod Service Manual 79 Wiring Diagram ...

Page 80: ...Service Manual Eccellenza Pod 80 ...