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Limited Warranty Agreement
Your product is covered by a limited warranty by VM Audio as
established below:
Electronics Limited Warranty
Products purchased from an Authorized VM Audio Dealer are
warranted to be free of defects in material and workmanship
for one (1) year from the date of original purchase under
normal usage. Products that are identified as “refurbished”
have a limited warranty of ninety (90) days from the date of
original purchase. Dated proof of purchase (original receipt
or invoice) will be required for all warranty claims. In the
unlikely event that you experienced a manufacturing defect or
malfunction during the warranty period, VM Audio will repair
the defective product or replace with the same or equivalent
product if the same item is not available or discontinued.
Replacement product may have superficial blemishes or
scratches that do not affect the performance of the product.
This warranty is only intended and valid for the original
purchaser and cannot be extended to subsequent owners. Any
applicable implied warranties are limited to the period of the
expressed warranty starting from the original purchase date.
No warranties, expressed or implied, will be accepted after the
previously listed periods. Exclusions may apply; please check
your local state laws.
Instructions for Claiming Warranty Service
If you should require warranty service, please return the
product to the Authorized VM Audio Dealer you originally
purchased the item for an experienced and speedy claim of
your warranty service. Contact VM Audio directly to find the
Authorized Dealers nearest you.
In the case the defective merchandise needs to be returned
to VM Audio, please contact us and a Return Merchandise
Authorization (RMA) number will be assigned. It is important
to pack all defective items in the original packaging to prevent
damages from shipping, and be sure to write the RMA number
clearly on the outside of the box for faster processing. Do
not include non-defective items as it is not necessary and will
increase your shipping costs.
Limited Warranty Agreement
Include a copy of the original receipt or invoice with the
purchase date, dealer’s name, customer’s name and invoice
number clearly visible. Manufacturing date may be used if no
proof of purchase is provided. The customer will pay to ship the
defective product; COD will not be accepted.
Please follow the above instructions carefully to prevent voiding
your warranty.
Your Warranty Service Does Not Cover the Following:
- Products not purchased from an Authorized VM Audio
Dealer
- Damages from poor installation by not following the included
instruction manual.
- Damages due to excessive moisture, heat and other
elements from improper care.
- Evidence of tampering or repair by non-authorized personnel.
- Products not issued an RMA number.
- Damage during freight from poor packaging or handling.
- Return shipping on non-defective items.
Warranty Turnaround Time
It is VM Audio’s goal to turnaround the merchandise in a timely
fashion of 1 week. Unexpected delays may occur due to repair
parts or replacement shortage.
International Warranty
Please check with your Authorized International VM Audio
Dealer or distributor for specific warranty policies and process
for your country.
