VOCOlinc PM3, Quick Start Manual

Q2. How can I recover connection of the device?

1. Modification of the router configuration/settings will cause non-resumable disconnection 
    of the device. Delete and add the devices again after factory reset following steps in Q1.
2. Unstable network signal could cause disconnection of the device. Wait for about 2 
    minutes for automatic re-connection. If the connection does not resume after awhile, 
    power off PM3 and then put it back on. It shall re-connect automatically.
3. If the above is not effective, delete and add the devices again after factory reset following 
    steps in Q1.
If you have more questions, please feel free to contact us: 

support@vocolinc.com.

Q3. The device works normally after restoring factory settings or unplugging/

       plugging, but it occasionally gets disconnected from the network and cannot be 

       recognized.

1. Make sure the number of Wi-Fi connected devices is within the wireless network capacity 

    of your router. Otherwise, please replace with another router.

2. Make sure the network environment is good and the less interference (walls, metal 

    surroundings) between the device and the router is better.

3. Make sure you have download and install the latest version of App and Firmware.

4. Reconnect your iOS devices to Wi-Fi and make sure your Wi-Fi signal is strong enough.

5. Wait until the network is fixed if your router performs poorly in wireless networks that 

    might result from network congestion. Send us the Wi-Fi setting screenshot and the router 

    model details if you need assistance. 

6. Check the router setting and see if there is any limit to the number of simultaneous

    client connections.

7. Restart your HomeKit accessory or restore your HomeKit accessory to factory settings, 

    and add your HomeKit accessory to the VOCOlinc LinkWise app.

8. Update LinkWise App and product firmwares to the latest version.

Q4. Why am I not able to login to my VOCOlinc account?

username and password are case sensitive in VOCOlinc account system. Pay attention to 

the upper/lower-case of the user name and password when you login/sign up to the 

LinkWise app. 

System Requirement:

- Mobile device running iOS10.3+ or Android 4.3+

- Existing Wi-Fi network

- Stable Internet (For Android LinkWise & Alexa)

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