FAQ / Troubleshooting
Why am I not hearing any sound from the headset receiver(s)?
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Make sure the headset receivers are tuned to the same channel as the transmitter.
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Double check volume levels at:
Music source
Any sound equipment connected to the transmitter
Headset receiver(s)
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Double check the connections from the Music Source to the Audio Input.
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Ensure the internal batteries are fully charged for both the transmitter and headset.
How many transmitters and receivers can work at once?
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Up to 3 independent transmitters can work simultaneously.
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There is no limit to the number of receivers that can be in one area.
Is there a pairing process to add additional headset receiver(s)?
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No, there is no pairing process other than selecting the appropriate channel with
the TUNE button located on the headset receiver(s).
How far does the transmitter reach when on high and low settings?
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On the high setting, the operational range is approximately 300ft.
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On the low setting, the operational range is approximately 100ft.
What is the expected battery life for the headphones and for the
transmitter when being used remotely?
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The headphones can run for about 9 hours continuously, and transmitter can run for
about 12 hours continuously before needing to be charged.
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Please allow at least 6 hours of charging time.
