Vodavi Starplus Triad 1, System Programming Manual

Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...

Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...

Page 3: ...FP2 enhancements have beenadded Manual content contains extensive revisions 2 1 12 99 Feature Package 2 FP2 updates have beenadded Manual content has been revised 3 5 00 Feature Package 3 FP3 enhance...

Page 4: ...dant Recall Timer 2 6 Transfer Recall Timer 2 6 Preset Forward Timer 2 7 Call Forward No Answer Timer 2 8 Pause Timer 2 8 Call Park Recall Timer 2 9 Conference DISA Timer 2 10 Paging Time Out Timer 2...

Page 5: ...0 Call Cost Display 2 30 Music On Hold 2 31 Call Qualifier Tone 2 32 System Features 2 Programming 2 32 Barge In Warn Tone 2 34 CO Ring Tones 2 35 Verified Account Codes 2 35 Call Forward Display 2 36...

Page 6: ...on 2 56 Do Not Disturb Button 2 57 Intercom Hold Button 2 58 System Parameters 2 58 MOH Assignments 2 60 E911 Power Failure Station 2 61 Attendant Station Assignment 2 62 System Time and Date 2 62 PBX...

Page 7: ...euing 2 88 Local Number Name Translation Table 2 89 3 CO Line Attributes Programming Page A Introduction 3 3 DTMF Dial Pulse Programming 3 4 CO PBX Programming 3 5 Universal Night Answer UNA 3 5 DISAC...

Page 8: ...mer 3 34 Seize Timer 3 35 Preset Forward Timer 3 35 DID Collect Timer 3 36 T 1 Collect Timer 3 37 Miscellaneous CO Parameters 3 37 Dial Pulse Parameters 3 38 DID Digits 3 39 DID Incoming Signaling 3 4...

Page 9: ...ber Retransmission 3 61 Maximum Octets 3 62 Maximum TEI ID Request 3 62 Maximum XID Retransmission 3 62 T 200 3 63 Minimum TEI ID Check Message 3 63 Minimum TEI ID Request 3 63 Message Exchange Timer...

Page 10: ...Speed Dial Access 4 8 Line Queuing 4 9 Preferred Line Answer 4 9 Off Hook Voice Over OHVO 4 10 Call Forwarding 4 10 Forced Least Cost Routing LCR 4 11 ACD Supervisor Monitor with Barge In 4 11 Execut...

Page 11: ...bering Assignment 4 44 5 ICLID Caller ID Route Programming Introduction 5 3 Calling Number Name Display 5 3 Incoming Number Name for SMDR Records 5 5 ICLID Features 5 5 Enable Disable 5 6 Name in Disp...

Page 12: ...6 22 Baud Rate Display 6 23 7 Uniform Call Distribution UCD UCD Group Programming 7 3 Alternate UCD Group Assignment 7 4 UCD Overflow Station Assignment 7 5 UCD Primary Agent Assignments 7 5 UCD Prima...

Page 13: ...Tables Exception Tables Programming 9 3 Related Items To Toll Restriction 9 6 CO PBX Lines 9 6 Forced Account Codes 9 6 SLT DTMF Receivers 9 7 LCR Versus Toll Restriction 9 7 Toll Restriction 9 8 Ente...

Page 14: ...ne Attributes 11 9 Initialize Station Attributes 11 11 Initialize CO Port Parameters 11 13 Initialize Exception Tables 11 15 Initialize System Speed Numbers 11 16 Initialize LCR Tables 11 17 Initializ...

Page 15: ...int System Speed Numbers 12 14 Print LCR Tables 12 15 Print Entire System Database 12 27 Print ICLID DID Tables 12 28 Print Directory Dial Table Parameters 12 42 Print Hunt Group Parameters 12 44 Prin...

Page 16: ...eekly Schedule Tables 10 16 Daily and Weekly Start Time Table 10 18 System Parameters Printout 12 5 CO Line Attributes Printout 12 8 Station Attributes Printout 12 10 CO Port Attributes Printout 12 11...

Page 17: ...xiv March 2001...

Page 18: ...3 12 CO Line Ringing Assignments 3 13 Dial Pad Keys 3 15 T 1 Signaling Options 3 22 MOH Programming Codes 3 27 Ringing Tones 3 28 Flexible Port Assignments 3 44 ICLID Ringing Assignments 3 45 DID ICLI...

Page 19: ...Defaults 11 15 LCR Table Defaults 11 17 ICLID DID Table Defaults 11 18 Directory Dialing Table Defaults 11 19 Hunt Group Defaults 11 20 UCD Group Defaults 11 21 ACD Group Defaults 11 22 Voice Mail Gro...

Page 20: ...xvi March 2001...

Page 21: ...xvii March 2001...

Page 22: ...s the information necessary to program the STARPLUS Triad 1 2 3 System The described features are based on the current software release If any of these features do not work on your system call your sa...

Page 23: ......

Page 24: ...ng is done locally on site by connecting the terminal directly to the RS 232C connector on theMasterProcessor Board MPB orisperformed remotely off site through the use of the On Board 2400 baud modem...

Page 25: ...When using a PC to program thesystem the following chart presentsthe data terminal characters that are equivalent to the key set buttons Figure 1 1 Data Terminal ProgramCodes Cross Reference Some fea...

Page 26: ...LE X6 F L E X7 F LE X8 F LE X9 F L E X1 0 F LE X1 1 F L E X1 2 F LE X13 F LE X1 4 F L EX1 5 F L E X1 6 F L EX1 7 F LE X18 F L E X1 9 F LE X20 F L EX2 1 F L E X2 2 F LE X2 3 F L E X2 4 T Y U I O P A S...

Page 27: ...0 min Paging Time Out Timer 2 10 10 15 sec CO Ring Detect Timer 2 11 11 3 300 ms SLT DTMF Receiver Timer 2 12 12 20 sec Message Wait Reminder Tone 2 12 13 000 Disabled SLT Hook Flash Timer 2 13 14 10...

Page 28: ...st Display Feature 2 30 11 Disabled Music On Hold 2 31 12 Enabled Call Qualifier Tone 2 32 13 Disabled SYSTEM FEATURES 2 PROGRAMMING 2 32 FLASH06 Barge In Warn Tone 2 34 1 Enabled CO Ring Tones 2 35 2...

Page 29: ...2 50 8 Red 60 ipm Dbl Wink Transfer CO Ringing 2 51 9 Red 120 ipm flash Recall CO Ringing 2 52 10 Red 480 ipm flutter Queued CO Ringing 2 52 11 Green 480 ipm flutter Exclusive Hold 2 53 12 Green 120 i...

Page 30: ...7 4 9600 Baud NETWORKING TABLES 2 68 FLASH16 Trunk Group 2 68 1 00 StationRange FROM 2 68 2 1000 StationRange TO 2 68 3 9999 IP Address 2 68 4 Page Up 2 68 22 None Page Down 2 68 23 None System Number...

Page 31: ...abinets 0 3 2 82 17 20 Cabinet 0 HUNT GROUPS 2 83 FLASH30 Hunt Group Programming 2 83 1 12 None Station Pilot Pilot Ring All Hunting Assignments 2 85 13 Pilot VERIFIEDACCOUNT CODES 2 86 FLASH31 Accoun...

Page 32: ...Wink 911 Trunk 3 18 15 Disabled PAGE B INTRODUCTION 3 20 FLASH40 Btn 20 T 1 Signaling Type 3 21 Page B 1 Loop Start T 1 Ringback 3 23 2 Enabled T 1 Dial Tone 3 23 3 Disabled Transmit Volume 3 24 4 5...

Page 33: ...ing Signal 3 40 5 DTMF T 1 Incoming Signal 3 40 6 DTMF T 1 FramingType 3 41 7 D4SF AMI FLEXIBLE CO PORT ASSIGNMENT 3 42 FLASH42 Triad 1 2 System 3 43 1 6 CO Ports 1 48 Triad 3 System 3 43 1 18 CO Port...

Page 34: ...umber 3 58 11 Enabled Loopback 3 58 12 Normal 10 Digit Number Plan 3 59 13 ITU 11 Digit Number Plan 3 59 14 ITU ISDN PROGRAMMING 3 60 FLASH45 Btn 20 Maximum Number Retransmission 3 61 Page B 1 3 Maxim...

Page 35: ...Major Alarm 3 74 14 30 min Time Period 3 75 15 5 min Attendant Display 3 76 16 Enabled Carrier Loss Alarm 3 68 1 Enabled Blue Alarm 3 76 2 Enabled Yellow Alarm 3 70 3 Enabled Red Alarm 3 71 4 Enabled...

Page 36: ...CD Zap Tone 4 14 16 Disabled CO Loop Pool 4 15 17 Enabled AdminAccess 4 15 18 Disabled PAGE B INTRODUCTION 4 16 FLASH50 Btn 20 StationIdentification 4 18 Page B 1 006 24 Btn Key set 6 SLT w o MW Stati...

Page 37: ...Speed Dial Access 4 43 6 None FLEXIBLE NUMBERING ASSIGNMENT 4 44 FLASH52 Changinga Flexible Code 4 44 1 None Erasing a Flexible Code 4 45 2 None Selectinga Flexible Code 4 44 21 None Selectinga Fixed...

Page 38: ...rflow Timer 6 12 13 60 sec Call Factor 6 13 14 None ACD TIMERS 6 14 FLASH61 ACD Ring Timer 6 14 1 60 sec ACD Message Interval Timer 6 15 2 60 sec ACD No Answer Recall Timer 6 16 5 000 Disabled ACD No...

Page 39: ...000 Disabled UCD No Answer Retry Timer 7 11 6 300 sec UCD ANNOUNCEMENT TABLES RAN 7 11 FLASH62 1 8 None VOICE MAIL GROUPS 8 1 VOICE MAIL PROGRAMMING 8 3 FLASH65 Voice Mail Groups 440 447 8 3 1 8 None...

Page 40: ...10 3 None DenyTable B Programming 9 12 4 None Special Table 1 Programming 9 14 5 All Codes Denied Special Table 2 Programming 9 14 6 All Codes Denied Special Table 3 Programming 9 14 7 All Codes Denie...

Page 41: ...ze LCR Tables 11 17 7 Default Initialize ICLID DID Tables 11 18 8 Default Initialize Dir DialingTable Parameters 11 19 9 Default Initialize Hunt Group Parameters 11 20 10 Default Initialize ACD UCD Gr...

Page 42: ...0 Default Printing Hunt Group Parameters 12 44 11 Default Printing ACD UCD Group Parameters 12 45 12 Default Printing Voice Mail Group Parameters 12 46 13 Default Printing DID TIE Parameters 12 48 14...

Page 43: ...on the MPB or remotely through the 2400 baud modem Triad 3 or optional 2400 baud modem on Triad 1 2 is used for database programming When using a data terminal ASCII or PCcapable of emulating an ASCII...

Page 44: ...s strongly recommended that customer databaseworksheets be prepared Refer to Appendix C in the ProductDescription Manual These worksheets should become part of the permanent record of customer program...

Page 45: ...d Comm Port on the PC Figure 1 3 KSU to PC Connection Configuration Then load a communication software package i e Procomm into the PC and complete the following steps to reconfigure the system All tr...

Page 46: ...prompt Table 1 2 Database Download Settings System Options Settings Parameters a P Baud Rate 9600 Baud N for Parity 8 Bits 1 Stop Bit Setup Options a S Item A Item D Item E Item F Item I Item J Item K...

Page 47: ...E ng Ve r 0 0e F FFF DATE MM DD YY TI ME HH MM SS E NT ER PA SSW ORD adm ADMIN PROGRAMMING adm ENTER PRO GRAM NO adm 86 and press Enter LOA D DATABASE ROUT INE ENTER BUTTON NUMBER adm w and press Ente...

Page 48: ...um results in rejection of the string An error message issent to the PCwhen a string is received with an error If thefile uploaded from the PC contains Less information in a string than required by th...

Page 49: ...SS ENTE R PAS SWO RD adm A DM IN PROGRA MMING adm ENT ER PROGRAM NO adm 86 and pres s E nter LOAD DATABA SE ROUTINE ENT ER BUT TON NUMBER adm q and press Enter UPLOA D DATE BA SE PRESS HOLD adm The HO...

Page 50: ...firmation tone is heard and the ADM prompt returns 5 Type M and press Enter The following screen displays 6 Press Alt X 7 To exit Procomm and return to the DOSprompt press Enter 8 When the upload proc...

Page 51: ...ttingsas shown and then click OK Baud Rate 9600 Parity None Data Bits 8 Stop Bits 1 Flow Control Xon Xoff 4 Press Enter and complete the following fields 5 On the tool bar click Transfer and select Se...

Page 52: ...ettingsas shown and then click OK Baud Rate 9600 Parity None Data Bits 8 Stop Bits 1 Flow Control Xon Xoff 4 Press Enter and complete the following fields 5 On the tool bar click Transfer and select R...

Page 53: ...s Enter and complete the following fields 4 Press PgUp on keyboard or locatefile and select Upload 5 Highlight XMODEM and click OK 6 Type or select upload filename and click OK The Adm prompt displays...

Page 54: ...Enter and complete the following fields 4 Press PgDn on keyboard or locatefile and select Download 5 Highlight XMODEM and click OK 6 Type or selectdownload filename and click OK The Adm prompt display...

Page 55: ...1 34 Database Upload Download Routine...

Page 56: ...2 System Parameters Programming This chapter describes the procedures and steps needed to program system features for the Triad1 2 3 Systems...

Page 57: ......

Page 58: ...rea The buttonson a digital telephone are shown in the following illustration SYST EM TIMERS ENTE R BUTTON NUM BE R SYSTEM HOLD RECALL EXCL HOLD RECALL ATTENDANT RECALL TRANSFER RECALL 1 Q 2 W 3 E 4 R...

Page 59: ...Hold Recall Exclusive Hold Recall Attendant Recall Timer Transfer Recall Timer Preset ForwardTimer Call Forward No Answer Pause Timer Call Park Recall Timer Conference DISA Timer Paging Timeout Timer...

Page 60: ...LUSIVEHOLD RECALL TIMER flex button FLASH 01 Button 2 Thefollowing message displays 2 Enter a valid number on the dial pad that corresponds to 000 300 seconds 3 PressHOLD to savethe entry A confirmati...

Page 61: ...ls to the Attendant station and isstillunanswered thesystem releases the lineat the expiration of this timer and automatically places the lineto an idle condition By default the Attendant Recall Timer...

Page 62: ...99 seconds 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates Description The Preset Forward Timer determinesthe time an outside line rings before being forwarded to a p...

Page 63: ...show long an intercom ortransferred call rings before it is considered a no answercall The callthen forwards to thedesignated station for handling By default the Call Forward No Answer Timer is set fo...

Page 64: ...01 Button 8 Thefollowing message displays 2 Enter a valid number on the dial pad that corresponds to 001 600 seconds 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates D...

Page 65: ...s and isvariable from 01 99 minutes A 00 entry disables thetimer and no automatic disconnect occurs Paging Time Out Timer Programming Steps 1 Pressthe PAGING TIMEOUT TIMER flex button FLASH01 Button 1...

Page 66: ...isables thetimer and pages are not limited in length This affects the use of the MeetMe Page feature CO Ring Detect Timer Programming Steps 1 Pressthe CO RING DETECT TIMER flex button FLASH 01 Button...

Page 67: ...ration of this timer By adjusting thistimer the system administrator may freesystem DTMFreceivers soonerif system SLTtraffic is heavy orprovide a longermonitoring period if tollrestriction becomes a p...

Page 68: ...message displays 2 Enter a valid number on the dial pad that corresponds to 0 5 2 0 seconds in 1 10 second increments 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates...

Page 69: ...ook Flash Debounce Timer determinesthe time needed to determine a valid on hook or off hook condition for singleline telephones On Hook or Off Hook signalsthat are shorter in duration than thistimer a...

Page 70: ...n Timerdetermines thetime needed to determine a valid SMDR callforreporting purposes By default the SMDR Call Qualification Timer isset to 30 seconds and is variable from 00 60 seconds in 1 second inc...

Page 71: ...es one ring burst at thebeginning of thecall 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates Description When a CO line rings at a busy station the call rings at the...

Page 72: ...t Time Out feature providesinter digit time out programming on a system widebasis and applies to intercom and LCR calls DISA DID TIEinter digit time outsremain unaffected by this timer By default the...

Page 73: ...TIMER DTMFTIME OPERATION 5 T 6 Y 7 U 8 I 9 O 10 P 11 A 12 S 13 D 14 F 15 G 16 H 17 J 18 K 19 L 20 21 Z 22 X 23 C 24 V Table 2 2 Additional System Timers Defaults Program Code Flex Button Feature Defau...

Page 74: ...ia a queue callback indication The Redial flexible button flashes at the callback rateof 120 ipm for 15 seconds If station doesnot answer within 15 seconds the callback is cancelled If station is busy...

Page 75: ...time By default the Attendant Display Timer is set for 1 second and is variable from 00 99 seconds Call Coverage Ring Timer Programming Steps 1 Pressthe CALL CVRG RING TIMER flex button FLASH02 Butto...

Page 76: ...end of this timer the On Board modem hangs up By default the Modem Answer Timer isset for25 seconds and is variable from 25 999 seconds Pulse Dial Inter Digit Timer Programming Steps 1 Pressthe PULSE...

Page 77: ...r certain applications that requiremore than the standard DTMFTime of 100ms on and 100msoff By default the DTMF Time Operation is set for 100 ms On and 100 msOff System Features 1 Programming Programm...

Page 78: ...17 J 18 K 19 L 20 21 Z 22 X 23 C 24 V Table 2 3 System Features 1Defaults ProgramCode Flex Button Feature Default After Initialization FLASH 05 1 2 3 4 5 6 7 8 9 10 11 12 13 Attendant Override Hold Pr...

Page 79: ...it letsthe attendant overridea busy station or a station in DND By default Attendant Override is disabled Hold Preference Programming Steps 1 Pressthe HOLD PREFflex button FLASH 05 Button 2 2 Enter a...

Page 80: ...ogramming Steps 1 Pressthe EXT NIGHTRING flex button FLASH 05 Button 3 2 Enter a valid number 0 or 1 that corresponds with thefollowing entries 0 Disabled 1 Enabled 3 PressHOLD to savethe entry A conf...

Page 81: ...to all parties notifying them of the barge in This warning tone however is a programmable option on a system wide basis thateither enables or disables the tone When thetone isdisabled no audible sign...

Page 82: ...rs prior to a page announcement By default Page Warning Tone is enabled Background Music Programming Steps 1 Pressthe BACKGROUND MUSIC flex button FLASH 05 Button 6 2 Enter a valid number 0 or 1 that...

Page 83: ...programming tables Product Description Manual Appendix C When the tables are programmed you may then enable LCR for the system After system initialization a default LCR database isloaded into the LCR...

Page 84: ...mming Steps 1 Pressthe GROUP LISTENING flex button FLASH 05 Button 9 2 Enter a 0 or 1 that corresponds with the following entries 0 Disabled 1 Enabled 3 PressHOLD to savethe entry A confirmation tone...

Page 85: ...basis By default thismodeis disabled Call Cost Display Programming Steps 1 Pressthe CALL COST DISPLAY flex button FLASH 05 Button 11 2 Enter a 0 or 1 that corresponds with the following entries 0 Dis...

Page 86: ...display By default the Call Cost Display feature isdisabled Music On Hold Programming Steps 1 PressMUSIC ON HOLD flex button FLASH05 Button 12 Feature toggleson off each timebutton is pressed and the...

Page 87: ...theACD Call Qualifier code isdialed If programmed a confirmation tone is heard This feature allows Up to four digitsfor the ACD SMDR reporting functions that are compatible with theBasic ACD software...

Page 88: ...O 10 P 11 A 12 S 911 FEATURE ENHANCED 911 VMID STATION NUMBERS 13 D 14 F 15 G 16 H 17 J 18 K 19 L 20 21 Z 22 X 23 C 24 V Table 2 4 System Features 2Defaults Program Code Flex Button Feature Default af...

Page 89: ...eature thusallowing up to seven other stationsto join existing COLine conversations BARGE IN WARN TO NE 0 1 ENABLE D Display stations continue to receive theCONFERENCE display regardlessofthewarning t...

Page 90: ...ing to provide distinctive ringing on a per CO line basis A distinctive ring tone can be programmed for each CO line that ringseach station The system provides 36 different ring patterns that can bese...

Page 91: ...the account code to print as part of the SMDR record Triad 1 2 3 allows up to 250 12 digit account codesprogrammed in at FLASH 31 By default the Verified Account Codesfeature is disabled Call Forward...

Page 92: ...can beprogrammed so CO lines marked forUDA provides ringing out of theexternal page ports when thesystem isin the Day Mode By default External Day Ringing isdisabled Overflow Station Forward Programm...

Page 93: ...ACD UCD call forwards to the destination By default thisfeatureis disabled Direct Transfer Mode Programming Steps 1 Pressthe DIRECTTRANSFER flex button FLASH 06 Button 7 The following message displays...

Page 94: ...of station programming that results when a different station type is plugged into a port already designated as another station type This feature is programmed on a system wide basis By default the St...

Page 95: ...hear call progress indications By default theLCR Call Progress feature isenabled One Touch Recording Warning Tone Programming Steps 1 Pressthe ONE TOUCH RCD WARNING TONE flex button FLASH 06 Button 10...

Page 96: ...theuse of this feature 0 Disabled Music 1 Enabled Ringback Tone 3 PressHOLD to savethe entry A confirmation tone is heard Description The Ringback on Transfer feature provides on a system wide basismu...

Page 97: ...n ACD Agent to recall the Agent 911 Feature Programming Steps 1 Pressthe 911 FEATURE flex button FLASH06 Button 13 The following message displays 2 Enter a 0 or1 on the dial pad to enable disable theu...

Page 98: ...rom a station in the system the system will send 911XXXX XXXX Station that placed the 911 call in DTMF format to the Proctor If the station number is less than 4 digits a leading 0 will automatically...

Page 99: ...l VMID numbers Programmable Flash Rates Programming Steps If thesystem isin the programming mode continue using the program codes If starting to program here enter the programming mode Press FLASHand...

Page 100: ...21 Z 22 X 23 C 24 V Table 2 6 Flash Rates Red LED Flash Rates Green LEDFlash Rates 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Off Steady On 30 ipm Flash 60 ipm Flash 60 ipm Dbl Wink 240 ipm Flash 24...

Page 101: ...hisflash rate can beprogrammed to 29 different optionsidentified in theflash rate table which enables the programmer to customize the key system configuration to desired flash rates By default the Inc...

Page 102: ...RD BTN flex button FLASH 07 Button 3 The following message displays 2 Enter a valid number 00 28 on thedial pad to correspond to one of the 29 available options Refer to Table 2 6 Flash Rates 3 PressH...

Page 103: ...te can beprogrammed to 29 different options identified in the flash rate table This enablesthe programmer to customize thekey system configuration to desired flash rates By default Message Wait VM But...

Page 104: ...ton FLASH 07 Button 6 The following message displays 2 Enter a valid number 00 28 on thedial pad to correspond to one of the 29 available options Refer to Table 2 6 Flash Rates 3 PressHOLD to savethe...

Page 105: ...lash rate can be programmed to 29 different options identified in the flash rate table This enables the programmer to customize the key system configuration to desired flash rates By default Auto Call...

Page 106: ...RING flex button FLASH 07 Button 9 The following message displays 2 Enter a valid number 00 28 on thedial pad to correspond to one of the 29 available options Refer to Table 2 6 Flash Rates 3 PressHO...

Page 107: ...ion This flash rate can be programmed to 29 different options identified in the flash rate table This enables the programmer to customize the key system configuration to desired flash rates By default...

Page 108: ...on FLASH07 Button 12 The following message displays 2 Enter a valid number 00 28 on thedial pad to correspond to one of the 29 available options Refer to Table 2 6 Flash Rates 3 PressHOLD to savethe e...

Page 109: ...m Hold Thisflash rate can be programmed to 29 different options identified in the flash rate table This enables the programmer to customize the key system configuration to desired flash rates By defau...

Page 110: ...P ON BTN flex button FLASH 07 Button 15 The following message displays 2 Enter a valid number 00 28 on thedial pad to correspond to one of the 29 available options Refer to Table 2 6 Flash Rates 3 Pre...

Page 111: ...uest becomes available This flash rate can be programmed to 29 different options identified in the flash rate table This enablesthe programmer to customize thekey system configuration to desired flash...

Page 112: ...e DND BTN flex button FLASH 07 Button 18 The following message displays 2 Enter a valid number 00 28 on thedial pad to correspond to one of the 29 available options Refer to Table 2 6 Flash Rates 3 Pr...

Page 113: ...receivean intercom call and your station sintercom mode selector switch is in the T position This flash rate can be programmed to 29 different options identified in the Flash Ratetable This enables th...

Page 114: ...POWER FAILURE STATION 5 T 6 Y 7 U 8 I 9 O 10 P 11 A 12 S 13 D 14 F 15 G 16 H 17 J 18 K 19 L 20 21 Z 22 X 23 C 24 V Table 2 7 SystemParameters Programming Program Code Flex Button Feature Default after...

Page 115: ...ables the system to assign CO line circuits as additional6 music on hold inputs This increasesthe capacity of music channels beyond the 2 available on the MISU board for useby MOH sources A total of 8...

Page 116: ...wer failure leadsfrom the Proctor unit connected to an SLT port orSLA device When theleads closein powerfailure thisis detected as an off hook and 911 routing ceases to the Proctor unit 911 calls are...

Page 117: ...he purpose of receiving recalls and activating night service The system can have up to three attendant s programmed Entering three timesremoves that attendantassignment or different station numbers ca...

Page 118: ...r Month Day Hour Minute 4 PressHOLD to savethe entry A confirmation tone is heard and the display updates By default the time isset for 12 hour display format When entering the time and date use the f...

Page 119: ...1 or 2 digit PBX access codes can be programmed into memory When dialed these codes signal the system so toll restriction isapplied at the next dialed digit When a single digit code 9 is entered it mu...

Page 120: ...on field and enter station numbers as in steps 2 4 Description There are four Executive Secretary pairsavailable When an Executive station is busy or in DND intercom callsand transfersare automaticall...

Page 121: ...art RAN Announcement Tables1 8 3 PFTU Control 4 STA Loud Bell 5 CO COLine Control 0 Disables Relay 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates Each time the user...

Page 122: ...amming Steps 1 Pressthe desired PORT flex button FLASH 15 Buttons 1 3 or 4 to determinethe port to program 2 Enter a 1 digit number forthe baud rate 3 PressHOLD to savethe entry A confirmation tone is...

Page 123: ...t optional on Triad 1 2 By default the On Board modem baud rate isset for 2400 Networking Tables Programming Steps 1 Press FLASHand dial 16 The following message displays 2 Pressthe desired button mak...

Page 124: ...heIP address TRUNK GRP STATION RANGEFROM STATION RANGE TO IPADDRESS 1 Q 2 W 3 E 4 R 5 T 6 Y 7 U 8 I 9 O 10 P 11 A 12 S 13 D 14 F 15 G 16 H 17 J 18 K 19 L 20 PAGE UP PAGE DOWN SYSTEM NO 21 Z 22 X 23 C...

Page 125: ...ces will be added in placeof numbers The 3 4digit SMDR programming area is removed from programming in FP3 Call Accounting devices need to be configured to accept 4 digits Access Codes Programming Ste...

Page 126: ...ess code 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates Description The DISA Access Code feature permits assigning a 3 digit accesscode to the system Anyone calling...

Page 127: ...administrator block unauthorized personnel from entering database admin Station Message Detail Recording SMDR Programming Steps 1 Press FLASHand dial 21 The following message displays 2 To program SMD...

Page 128: ...OFF SMDR is disabled 2 PressHOLD to savethe entry A confirmation tone is heard Description A callaccounting device can be installed allowing the system to track calls by outside line number number di...

Page 129: ...dates with each toggle LED On 80 Character isenabled LED Off 30 Character is enabled 2 PressHOLD to savethe entry A confirmation tone is heard Description The system can beprogrammed to print individu...

Page 130: ...display updates Description PORT 1 Refersto the RS 232Cconnectoron theoptional MISU PORT 3 Refers to the RS 232C connector on the optional SIU PORT 4 Refers to the RS 232C connector on the optional SI...

Page 131: ...ssing the night key on the attendant s phone The schedule does not go into effect until the attendant s pressthe night key again When the system is placed into night mode CO lineringing followsthe nig...

Page 132: ...ling list Press FLASHand dial 23 The following message displays AAA Directorylistentrynumber 000 199 XXXX astationnumber a system speed dial binnumber orLocal Number Name Translationtablenumber nnn pr...

Page 133: ...also letsusersassociate a name with an entry in the localnumber name translation table When prompted the system displays thename associated with the table so when the desired name is shown the user m...

Page 134: ...ICM Each entry in the directory dialing list must be associated to a system speed dial bin for calling a destination outsideof the system or to an intercom station for calling internal station includ...

Page 135: ...a station number and a speed dialbin home or mobile phone number Or several different names associated to the same speed dial bin Clearing an Entry 1 Pressthe CLEAR flex button FLASH23 Button 3 2 Pres...

Page 136: ...ssbutton that corresponds to desired cabinet CAB Button 17 for Triad 1 2or button 17 20 for Triad 3 The following messagedisplays 3 Pressthe button corresponding to the desired CAB SLOTlocation Button...

Page 137: ...ortedslots 0 11 Triad1 2 is programmedas one cabinet evenif the EKSU is installed Triad1 2 uses Cabinet0 only Triad 3can useCabinets 0 3 Triad3 is thesole user of the powersupply flex buttons SLOT 0 S...

Page 138: ...ss FLASHand dial 30 The following message displays The top leftbutton in the flexible button field islit forprogramming Hunt Group 1 450 2 To change Hunt Groupsor enter a different Hunt Group pressfle...

Page 139: ...o 24 digitsand 8 stations Hunt Groups are joined together by entering another Hunt Group Pilot number asthe last entry of the group 4 Press HOLD to savethe entry Removing Stations from a Hunt Group 1...

Page 140: ...thegroup and rings that station Calls directly to stations by calling theextension number within the hunt group do not hunt but receivecall progresstonesfrom the extension Pilot All RingHunting rings...

Page 141: ...PressHOLD to complete the entry A confirmation tone is heard Description The Verified Account Code Traveling Classof Service COS feature provides tracking of specific calls by entering a verified vari...

Page 142: ...ton FLASH 31 Button 19 Re enter the correct digits and pressHOLD to complete the entry A confirmation tone is heard Erasing Previously Entered Digits 1 Pressthe ERASEDIGITS flex button FLASH 31 Button...

Page 143: ...p to be programmed The following message displays 3 Dial a 0 or 1 to enable disablethisfeature 0 Disabled 1 Enabled 4 PressHOLD to savethe entry A confirmation tone is heard Description The COLine Gro...

Page 144: ...NE NUMBER flex button FLASH 55 Button 2 to enter thedesired phonenumber into the translation table Maximum length of a phone number is 14digits including hyphens Phone numbers must be in the following...

Page 145: ...utton FLASH55 Button 18 to advanceto the next index and continue entering information into the translation table Pressthe PREV TABLE flex button FLASH55 Button 19 to return to a previousindex that is...

Page 146: ...entered in the translation table ROUTE NUMBER PHONE NUMBER NAME CLEAR ENTRY 1 Q 2 W 3 E 4 R BACKSPACE 5 T 6 Y 7 U 8 I 9 O 10 P 11 A 12 S 13 D 14 F 15 G 16 H NEXT TABLE PREV TABLE TABLE NUMBER 17 J 18...

Page 147: ...2 92 Local Number Name Translation Table...

Page 148: ...ocedures and steps necessary to program CO Line attributes If the system is in the programming mode continue using the program codes If starting to program here you must first enter the programming mo...

Page 149: ......

Page 150: ...X CO LineRange 001 048 Triad1 2 001 144 Triad3 Description When entering the CO Line attributes portion of the database the programmer may decide to enter information for a range of COlines or one spe...

Page 151: ...d Description Each individual outside line can be programmed to beDTMF tone or dial pulse By default all lines areset forDTMF DTMF DP CO PBX UNA DISA CO TO CO 1 Q 2 W 3 E 4 R PRIVACY LOOP SUPV DISA CO...

Page 152: ...ht Answer UNA Programming Steps 1 Pressthe UNA flexible button FLASH 40 Page A Button 3 2 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disabled 1 Enabled 3 PressHOLD to savethe entr...

Page 153: ...w a DISA caller to establish an outgoing CO to CO connection This allowsforspecific CO lineaccess restriction on DISA calls A station with Conference enabled can initiate a conference on CO lines rega...

Page 154: ...ns must have a direct CO line appearance to join CO line conversations in progress A station must also have Privacy disabled before the system allows that station to enter an existing conversation A p...

Page 155: ...onference applications It lets the system detect when loop current is broken and an outside lineis no longer being used To determine timervalue for loop supervision consult your local central office f...

Page 156: ...ription Each CO can be assigned as a DISA line using 1 of the5 DISA types available DISA can be programmed using Range programming DISA callersare subject to the Class of Service placed on the line ac...

Page 157: ...oups should beassigned according to type local FX WATS etc All unassigned CO linesshould be programmed into a different group so they are not accessed by Line Queuing Pooled Group access Pool Buttons...

Page 158: ...first digit and places a 7 digit dialing limitation Allowed are 1 800 1 888 1 866 1 877 1 911 and 1 611 Denied are 411 976 and 555 COS5 OverridesStation COS 2 3 4 5 and allowsunrestricted dialing 3 Pr...

Page 159: ...ricted Unrestricted Unrestricted Canned Restricted Unrestricted 2 Table A Table A Unrestricted Canned Restricted Unrestricted 3 Table B Unrestricted Table B Canned Restricted Unrestricted 4 Table A an...

Page 160: ...git Destinations DDD Valid Ring Types R 020 999 System Speed Bins 1020 1999 for Off Net Ringinga a Expanded Speed Dial Bins requireExpanded Memory 0 No Ring unassigned or to delete a station 100 171 T...

Page 161: ...in the sametime period Incoming callsdirected Off Net are connected to an outgoing system speed bin CO lines assigned to ring multiple stations do not follow any station s forwarding By default allCO...

Page 162: ...X messagedisplays SMDR continuesto print out the line number in place of the programmed name If the line name was not programmed the currentLINEXXX display isthe default A programmable data field is a...

Page 163: ...ion CO Lines can be programmed on a per CO Line basis for the type of CO Linedesired Incoming Outgoing or Incoming and Outgoing Incoming Incoming restrictsthe CO Line for incoming calls only Users can...

Page 164: ...y Special 6 NS Night Special 7 A All Modes Day Night Special 2 Press FLASH 40 Page A Button 13additional timesto cycleto the next group of eight ring assignments Ring assignments aredisplayed in numer...

Page 165: ...essHOLD to savethe entry A confirmation tone is heard and the display updates Description When the 911 system feature is enabled FLASH 06 this identifieswhich CO linesare to be used for placing 911 ca...

Page 166: ...telephoneservice EKTS is used with the ISDN BRI to simulate DID calling Conditions To support EKTS telephoneswitch softwaremust be 3 0G or higher and BRIB firmware must be0 1G or higher When ordering...

Page 167: ...entry A confirmation tone is heard and the display updates Flexible Button 19 Page A islit 4 Pressthe PAGE B flexible button Button 20 The following message displays XXX XXX CO LineRange 001 048 Triad...

Page 168: ...res the flexible buttons are mapped as follows T 1 Signaling Type Programming Steps 1 Pressthe T 1 SIGNALING flexible button FLASH 40 Page B Button 1 The following messagedisplays T 1 ISDN SIGNALING T...

Page 169: ...are Loop Start Ground Start TIE The Triad Digital Systems use theTIE signaling simulation from the Central Officeto add the additional protocol of Direct Inward Dial DID Table 3 6 T 1Signaling Options...

Page 170: ...he dial pad to enable disable this feature 0 Disabled 1 Enabled 3 Pressthe HOLD button A confirmation tone is heard and the display updates Description The T 1 Ringback option supportsT 1 channelswhic...

Page 171: ...LUME flexible button FLASH 40 Page B Button 4 The following messagedisplays 2 Enter a valid number 0 9 for the desired volume level 3 When thedesired levelisselected press HOLD to completethe entry A...

Page 172: ...Call Forward Destination featureenablesa CO lineto initially ring at multiplestations and forward to a pre determined destination The destination can be a station EKT SLT or Hunt group Each CO line h...

Page 173: ...ng Steps 1 Pressthe UNIV DAY ANSWER flexible button FLASH 40 Page B Button 7 The following messagedisplays 2 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disabled 1 Enabled 3 PressH...

Page 174: ...line Thisfeature lets thesystem assign CO line circuits as additionalmusic inputs Thisincreases the capacity of music channels beyond the two available on the MISU to be used for MOH sources A totalo...

Page 175: ...h station The system provides 36 different ring patterns that can be selected for each CO line in the system By default Ring Tone is set for 00 697 770 RING TONE 0 0 3 6 00 Table 3 8 Ringing Tones Ton...

Page 176: ...D Programming Steps 1 Pressthe SPID flexible button FLASH 40 Page B Button 11 The following message displays 2 Enter the SPID number Up to 24 digits 0 9 3 PressHOLD to savethe entry A confirmation ton...

Page 177: ...of that lineor group of lines XXX XXX CO LineRange 001 048 Triad1 2 001 144 Triad3 Description When entering the CO Line attributes portion of the database the programmer may decide to enter informat...

Page 178: ...signaling When using an outsideline flash lets a userobtain a new dial tone without losing the line This is particularly useful behind a PBX or Centrex Each CO line can be programmed for a flash time...

Page 179: ...phones and SLTs The purpose of this timer is to wait until after thefirst ring cycle to be detected by the digital system so the ICLID information is passed down the CO line prior to being answered In...

Page 180: ...lowing message displays 2 Enter a valid number on the dial pad which correspondsto 000 255 ms 3 PressHOLD button to saveentry A confirmation tone is heard and the display updates Description The Relea...

Page 181: ...Steps 1 PresstheGUARD TIMER button FLASH40 PageC Button 6 in the flexible button field The following message displays 2 Enter a valid number on the dial pad which correspondsto 1 60 100 ms to 6second...

Page 182: ...er on a per CO Line basis The Seize Timer isused on ground start typetrunks This Seize Timer is a lead filter timer The CO must provide ground at the tip lead for longer than this timer in order for t...

Page 183: ...ER Button FLASH 40 Page C Button 9 in the flexible button field The following message displays 2 Enter a valid number on the dial pad that corresponds to 010 200 100 ms to 2 0 seconds 3 PressHOLD butt...

Page 184: ...n t detected within the 150ms the telephone system attempts to process that digit If a second digit is detected the system waits 150ms to seeif a third digit isreceived Otherwise the telephone system...

Page 185: ...below Dial Pulse Parameters Programming Steps 1 Pressthe DIAL PULSEflexible button FLASH 41 Button 1 The following message displays 2 Enter a valid number 0 3 which corresponds with the following ent...

Page 186: ...FLASH 41 Button 3 The following message isshown on the display phone 2 Enter a valid number 3 7 on the dial pad which corresponds to the number of digits used for the routing of theDID Number 3 Press...

Page 187: ...theentry A confirmation toneisheard and the display updates Description The DID Incoming Signal option allowsthe installer to determinethe type of incoming signaling used by all T 1 trunksin the syst...

Page 188: ...ailable To change the framing type 1 Pressthe T1 FRAMING TYPE flexible button FLASH41 Button 7 for programming the type of T 1 framing desired The following messageis shown on the display phone 2 Ente...

Page 189: ...dialed and the HOLD button ispressed the CO line number of the first entry on the display changes to 003 Since 003 was shown as thethird entry on thedisplay that entry is blank Example 2 If Button 3 C...

Page 190: ...PLUS Digital Systems The buttons on the digital telephoneare defined as shown when entering the Flexible Port Assignment Feature programming area All CO line numbers entered are stored in a temporary...

Page 191: ...1 islit indicating Route 000is ready for programming 3 Enter a valid Destination XXX and Ring type Y followed by HOLD A confirmation toneis heard and the display updates Table 3 9 Flexible Port Assig...

Page 192: ...pts 3 7 digits from the Central Office Thislets the number and name field of the LCD display on a DID call be presented to the ICLID port Callsare identified in the SMDR field asanswered I or Unanswer...

Page 193: ...Day NightRing S Special Only DS Day Special NS Night Special A AllModes Day Night Special Multiple station assignments areaccomplished by assigning another destination with ring status DDDR and pressi...

Page 194: ...BER flexible Button FLASH 43 Button 20 to select the desired routenumber 2 Enter a valid ICLID routenumber 000 499 for Triad 1 2 3 Systems 3 PressHOLD to changeto the different route entered A confirm...

Page 195: ...DID information transferred from the network is captured and translated to direct a specific DID number to a specific station ACD or Hunt group of stations orVoice Mail group The DID call appears at t...

Page 196: ...ered By default only the last three digits are used for routing which is determined in Flash 45 3 Use the BACK SPACE flexible button FLASH 44 Button 5 to erase the current number or to correct for err...

Page 197: ...4 Button 5 to erase the current letter to correct for errors DID Name and Number Codes The display shows theDID nameor number asit is entered Figure 3 1 DIDName Number Codes Erasing a DID Table Entry...

Page 198: ...table follow Route 000 If Route000 is defaulted to None thecall followsRoute 001 Table 3 11 DID ICLID Default Table Entries DID TranslationTable ICLID Translation Table DID Table Entry Default Route...

Page 199: ...ng of that lineor group of lines XXX XXX CO LineRange 001 048 Triad 1 2 001 144 Triad3 Description This section describes the proceduresand steps necessary to program CO Line attributes When entering...

Page 200: ...ible button FLASH 45 Page A Button 2 2 To view a CO type setting enter a valid number 1 1 Description Changes to PRI CO Type area arenotpossible at this time setting NI2 BRI CO TYPE PRI CO TYPE FRAMIN...

Page 201: ...time setting ESF NT TE Mode Programming Steps 1 Pressthe NT TE MODE flexible button FLASH 45 Page A Button 4 2 To view an NT TE setting enter a valid number 0 1 Description The TEMode setting cannot b...

Page 202: ...e dial pad up to 24 digits This number is sent asthe calling party number on allchannels of the selected PRIB 3 Pressthe HOLD button A confirmation tone is heard and the display updates Max Out I Fram...

Page 203: ...to the CO when users dial national long distancenumbers 1 enablesthe leading 1 to be sent to the CO on nationallong distancenumbers If enabled and the user does not dial a 1 the 1 will automatically b...

Page 204: ...0 or 1 on the dial pad to select the desired Number Plan 0 SelectsITU number plan 1 SelectsCO number plan 3 Pressthe HOLD button A confirmation tone is heard and the display updates Description Defaul...

Page 205: ...ption 0 disables the calling party numberfrom being sent to the CO 1 will enable the calling party number feature and the number will besent to the CO Default Enabled Loopback Programming Steps 1 Pres...

Page 206: ...button A confirmation tone is heard and the display updates Description Default ITU 11 Digit Number Plan Programming Steps 1 Pressthe 10 DIGITNUMBER PLAN flexible button FLASH45 Page A Button 14 2 En...

Page 207: ...up of lines XXX XXX CO LineRange 001 048 Triad1 2 001 144 Triad3 Description When entering the CO Line attributes portion of the database the programmer may decide to enter information for a range of...

Page 208: ...n tone is heard and the display updates MAX OF RETRANSMISSIONS MAX OCTETS MAX TEI RQST MAX XID RETRANSMISSION 1 Q 2 W 3 E 4 R T 200 MIN TEIID CHK MSG MIN TEI ID RQST MSG EXCHANGE TIMER 5 T 6 Y 7 U 8 I...

Page 209: ...D RQST flexible button FLASH45 Page B Button 3 2 Enter a valid number 000 999 on the dial pad 3 Pressthe HOLD button A confirmation tone is heard and the display updates Maximum XID Retransmission Pro...

Page 210: ...CHK MSG flexible button FLASH 45 Page B Button 6 2 Enter a valid number 00 99 seconds on the dial pad 3 Pressthe HOLD button A confirmation tone is heard and the display updates Minimum TEI ID Request...

Page 211: ...MIN XID RETRANSMSN flexible button FLASH 45 Page B Button 9 2 Enter a valid number 0 9 seconds on the dial pad 3 Pressthe HOLD button A confirmation tone is heard and the display updates Inter Digit...

Page 212: ...T TIMER flexible button FLASH 45 Page B Button 12 2 Enter a valid number 00 99 seconds on the dial pad 3 Pressthe HOLD button A confirmation tone is heard and the display updates Release Request Progr...

Page 213: ...CEEDING flexible button FLASH45 Page B Button 15 2 Enter a valid number 00 99 seconds on the dial pad 3 Pressthe HOLD button A confirmation tone is heard and the display updates Connect Request Progra...

Page 214: ...er the programming mode 1 Press FLASHand dial 47 The following message displays 2 Pressa button 1 7 that represents the desired alarm setting These settings govern all T 1 Trunk cards installed in the...

Page 215: ...ine Loop Back command The buttons on the digital telephoneare defined as shown below when entering the T 1 Alarm programming area Enable Disable Carrier Loss Alarm Programming Steps 1 Pressthe CARRIER...

Page 216: ...are frozen Outgoing callscannot be made By default theCarrier Lossalarm is enabled on all T 1 trunks Blue Alarm Programming Steps 1 Pressthe BLUE ALARM flexible button FLASH 47 Button 2 Button 2 and B...

Page 217: ...d Button 11 LEDs are lit steady The following messagedisplays 2 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disabled 1 Enabled 3 PressHOLD button to saveentry A confirmation tone i...

Page 218: ...section for Clearing the alarm Minor alarm Major alarm Time Period and Attendant display Description The Red Alarm is declared by theT 1 Trunk card when a loss of signal is detected or an Alarm Indica...

Page 219: ...ming Steps 1 PressFRAME SLIP flexible button FLASH 47 Button 6 Button 6 and Button 11 LEDs are lit steady The following messagedisplays 2 Enter a 0 or 1 on the dial pad to enable disable this feature...

Page 220: ...or Alarm parametersusing steps provided in this section for Clearing the alarm Minor alarm Major alarm Time Period and Attendant display Description By default Data Errors Alarm is enabled for all T 1...

Page 221: ...rammed as a Minor Alarm within the time in minutes entered in the TimePeriod the system reports a Minor Alarm condition By default the Minor Alarm threshold isset for 15 minutes and is variable from 0...

Page 222: ...Period Programming Steps 1 Pressthe TIME PERIOD flexible button FLASH 47 Button 15 Button 15LED is lit steady Thefollowing message displays 2 Enter a valid number 00 99 on thedial pad which represent...

Page 223: ...on the dial pad 0 No alarm 1 Alarm enabled 3 PresstheHOLD button to save theentry A confirmation toneisheard and the display updates Description The Attendant Display option determines whether the fir...

Page 224: ...4 Station Attributes Programming This chapter describes the steps and procedures necessary to program station attributes...

Page 225: ......

Page 226: ...s Flexible button 19 islit The display updatesto reflect current programming for Page A XXX XXX Station Range Triad1 2 100 171 Triad3 100 351 Description Range programming enablesthe programmer to cha...

Page 227: ...onepaging A station denied accessto paging may still answera meet me page announcement Station COS 6 does not deny a station theability to make a page By default Paging isenabled atall stations PAGE A...

Page 228: ...Not Disturb By default Do Not Disturb isenabled at all stations The first programmed Attendant cannot utilize DND Conference Enable Disable Per Station Programming Steps 1 Pressthe CONFERENCEflexible...

Page 229: ...eis programmed on a system wide basisto enable or disable the tone Thistone is presented to allparties prior to actual cut through of the third party By default Executive Override is disabled for all...

Page 230: ...ver the system provides the ability for a station to join an existing outside CO line conversation on a per station basis Each station can begranted the privilege to join an existing CO line conversat...

Page 231: ...ly allowed or denied the ability to usesystem speed dial 100 999 numbers with expanded memory System speed numbers 060 099are not monitored by toll restriction Stationscannot be prevented from using s...

Page 232: ...hen disabled stationshave automatic LCR queuing privileges By default COLine Queuing is enabled at allstations Preferred Line Answer Programming Steps 1 Pressthe PREF LINE ANSWER flexible button FLASH...

Page 233: ...ing this feature By default Off Hook Voice Over isdisabled for allstations Thestation must be in H orP mode to enable thisfeature Call Forwarding Programming Steps 1 Pressthe CALL FORWARD flexiblebutt...

Page 234: ...accessan outside line This letsthe system administrator control dialing patternsand lines used for outgoing COcalls This can be enabled disabled on a per station basis for additional flexibility and...

Page 235: ...isdisabled Executive Override Blocking Programming Steps 1 PresstheEXECUTIVEOVERRIDEBLOCKING flexiblebutton FLASH50 Page A Button 13 The following message displays 2 Enter a 0 or 1 on the dial pad to...

Page 236: ...his feature 0 Reminder Ring 1 Muted Ring 3 PressHOLD to savethe entry A confirmation tone is heard Description When a CO call rings at a busy station the call rings at the station using a muted ring s...

Page 237: ...ether This option is programmable on a per station basis however thefeature must beenabled disabled in admin programming If a station has this feature enabled buthasnot programmed a name the name port...

Page 238: ...the CO LOOP POOL flexible button FLASH 50 Page A Button 17 Thefollowing message displays 2 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disable 1 Enable 3 PressHOLD to savethe entry...

Page 239: ...inue using the program codes If starting to program here enter the programming mode 1 Press FLASHand dial 50 Flexible button 24 New Range is lit and the following message displays 2 Enter the range of...

Page 240: ...elds continue to operate with the previously programmed data When programming the Page B features the flexible buttons are mapped as follows XXX XXX PA GE B ENTE R BUTTON NUM BE R STATION ID DAY CLASS...

Page 241: ...016 LargeDisplay 30 Button Telephone 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates Description Each system port must be programmed to identify the type of station...

Page 242: ...Dial 1 5 on the dial pad 2 Enter a valid station number 100 351 to which the DSS DLS Console is associated 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates X 1 5 XXX...

Page 243: ...eature buttons are flexibleand can be changed by the station user CO Line buttons are NOTchangeable Figure 4 1 DSS Console Map 1 12 CO Lines Stations 100 135 CO1 CO2 CO3 CO4 CO5 CO6 CO7 CO8 CO9 CO10 C...

Page 244: ...ated on another DSS DLSconsoleand assigned to the same station Figure 4 2 DSS Console Map 2 Stations 100 147 1 00 1 01 10 2 1 03 10 4 10 5 1 06 10 7 10 8 10 9 11 0 11 1 1 12 1 13 1 14 11 5 11 6 11 7 1...

Page 245: ...re flexible and can be changed by the station user Thismap can be duplicated on another DSS DLS consoleand assigned to the same station Figure 4 3 DSS Console Map 3 Stations 148 195 148 149 150 151 15...

Page 246: ...ialorder Figure 4 4 DSS Console Map 4 CO Lines 1 48 CO1 CO2 CO3 CO4 CO5 CO6 CO7 CO8 CO9 CO10 CO11 CO12 CO13 CO14 CO15 CO16 CO17 CO18 CO19 CO20 CO21 CO22 CO23 CO24 CO25 CO26 CO27 CO28 CO29 CO30 CO31 CO...

Page 247: ...sed in conjunction with DSSMap 4 for a full 96 CO Line mapping Figure 4 5 DSS Console Map 5 CO Lines 49 96 CO49 CO50 CO51 CO52 CO53 CO54 CO55 CO56 CO57 CO58 CO59 CO60 CO61 CO62 CO63 CO64 CO65 CO66 CO6...

Page 248: ...with a 7 digit maximum COS 6 Intercom Only no CO line access results in a 911 block unless 911 Feature isactive COS 7 Restricts 0 1 6 dialed asfirst digit with a 10 digit maximum 2 PressHOLD to savet...

Page 249: ...4 Table A B Table A Table B Canned Restricted Unrestricted 5 Canned Restricted Canned Restricted Canned Restricted Canned Restricted Unrestricted 6 Intercom Only Intercom Only Intercom Only Intercom O...

Page 250: ...O line access results in a 911 block unless911Feature is active COS 7 Restricts 0 1 6 dialed asfirst digit with a 10 digit maximum 2 PressHOLD to savethe entry A confirmation tone is heard and the dis...

Page 251: ...g CO line calls monitoring and on hook dialing are still permitted 2 Permits toggling of speakerphoneand headset operation via the 634 Headset code 3 Forcesthe telephoneto alwaysring in the tone inter...

Page 252: ...50 Page B Button 6 The following messagedisplays 2 Enter a valid number 1 8 to program Paging Zone s 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates Description Stati...

Page 253: ...ates Description A station can access any combination of outside line groups or a station may not be allowed access to outside lines CO line groups are used primarily by single line telephones or for...

Page 254: ...red SLTs use 01 to enable or 00 to disable 3 Enter a 0 or 1 to disable enable the Off Hook Preference as follows 0 Disablesprogrammablepreference so usersmay notchangethe off hook preference as set in...

Page 255: ...ble button FLASH 50 Page B Button 11 Thefollowing message displays 2 Enter a valid button number 01 24 to program followed by the desired button function as follows 0 Flexible user changeable 1 CO lin...

Page 256: ...ing when the line is placed on HOLD etc CO Line ringing isprogrammed in CO LineAttribute programming Assigning a Loop Button Enter BB 2 HOLD Used for a station without direct COline appearance to answ...

Page 257: ...ttonsto multiplestations When a button isassigned as a feature button 4 the programmer can program any features on the buttons Unassigning lock out a Button Enter BB HOLD If SLTstations must be progra...

Page 258: ...ernal All Call 709 Answering Mach Emulation 654 0 1 Page Internal Zone 701 708 Attendant Avail Unavail 607 Page Meet Me 770 Attendant Override 601 LCR 773 BackgroundMusic 632 LCR Queue Cancel 626 Call...

Page 259: ...STA 101 STA 102 STA103 1 Q 2 W 3 E 4 R STA104 STA 105 STA 106 STA107 5 T 6 Y 7 U 8 I STA108 STA 109 STA 110 STA111 9 O 10 P 11 A 12 S CO 1 CO 2 CO 3 CO 4 13 D 14 F 15 G 16 H CO 5 CO 6 LOOP POOL 17 J 1...

Page 260: ...tion The Keyset Modefeature lets the station user determinethe mode in which theDigital Telephone with CTI Box optional operates The 5 modesare Inactive PCPhone Discovery Desktop ATD Command ATH Comma...

Page 261: ...4 toggles between 3 and 4 digits Display Flexible Buttons Programming Steps Pressthe DISPLAY BUTTONS flexible button FLASH50 Page B Button 14 to display programming assignments The following messaged...

Page 262: ...SCP Station Call Park CQD ACDCalls in Queue Display SLI Supervisor Login D XXX Station DSS BLF SLO Supervisor Logout DND Do Not Disturb SNR Save Number Redial DRG Distinctive Ringing STS Supervisor St...

Page 263: ...he telephone is applied to the CKTU FEAT Button Not all features are available to be assigned to the CKTU FEAT button By default no button 00 is assigned to the FEAT Page C Introduction Programming St...

Page 264: ...parameters for a range of stations leaving intact the remaining data fields not requiring changes Those data fields continue to operate with the previously programmed data When programming the Page C...

Page 265: ...Busy Destination 1 Press FLASH 50 Page C Button 2 The following message displays 2 Enter a valid number and press HOLD 3 To delete the entry press the key and then press HOLD External No Answer Desti...

Page 266: ...No Answer destinationsfor internal and external calls with a No AnswerTimer associated to each station External calls ringing that particular station transferred calls and internal calls follow thisP...

Page 267: ...1 PressButton 24 Fixed orButton 21 Flex 2 Enter the desired code to change 3 PressHOLD TheFixed and Flex Numberas wellasa description of the code displayson the LCD Changing aFlexible Code 1 Select th...

Page 268: ...ing the Flexible Numbering Assignment feature programming area Conditions Feature access codescannot conflict with station numbering CO line numbers are fixed and cannot be changed other than the curr...

Page 269: ...on numbers less than 4digitswillbe prefixed with leading zeros The programming willprint out as part of theCO STA port programming area The flexible numbering can be initialized in the CO STA initiali...

Page 270: ...e Ring 695 Repeat Redial 643 ACD SupvLogin 576 Do Not Disturb 631 Save Number Redial SPEED 6 ACD SupvLogout 575 DTMF Receiver Test 657 Set Clock 692 ACD UCD Avail Unav 566 Executive Override 625 SLTDi...

Page 271: ...4 48 Page C Introduction...

Page 272: ...5 ICLID Caller ID Route Programming This chapter provides the functional and implementation definitions for adding the ICLID features to the STARPLUS Triad1 2 3 System...

Page 273: ......

Page 274: ...and ring of the CO linesduring the first silent interval between ringing Calling Number Name Display Whenever an incoming call is received at the system the number received with theringing signal is s...

Page 275: ...e company or If no name isavailable supplied from theCentral Office orinternally from the translation table the delivered numberis positioned centered in the display asshown above for the 14Ns An opti...

Page 276: ...lineisoutput in theSMDR identifying thename This record immediately followsthe normal SMDR record The normal SMDR record includesan indicator that states the following record with name identification...

Page 277: ...SH 56 Button 1 2 Enter a valid number 0 or 1 to enable disable this feature 0 Disabled 1 Enabled 3 PressHOLD to savethe entry A confirmation tone is heard Description ICLID Incoming CallingLine IDenti...

Page 278: ...ncoming telephone number or the person sname on the LCD display By default the system shows the telephone number on the LCD display Baud Rate Display Programming Steps The ICLID baud rate isprogrammed...

Page 279: ...the ICLID Ports 1 Port 1 MPB On Board RS 232C default 2 Port 2 On Board Modem 3 Port 3 Serial Interface Unit SIU2 4 Port 4 Serial Interface Unit SIU2 LCD displays current baud rateassigned to the ICL...

Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...

Page 281: ......

Page 282: ...ACD group are searched for thestation in an idle condition for the longest period of time Each ACD Group may havean assigned Alternate ACD Group an Overflow Station and up to 252 stationsasACD members...

Page 283: ...savethe entry A confirmation tone is heard and the display updates Description A Group Name can beassigned to each of the 16 ACD groups to provide each with a unique identification A Group Nameonly a...

Page 284: ...on An AlternateACD Group can be programmed so if no station in a group is available the alternate group is checked foran available station This provides a way to chain or link ACD groups together ACD...

Page 285: ...Supervisor Station 1 Press three times 2 Then pressthe HOLD button Description The ACD Supervisor Station assignment feature provides a means to assign each ACD group a supervisor This Supervisor Sta...

Page 286: ...of calls in queuefalls below the CIQ threshold the LED extinguishes By default this feature is disabled Conditions Any ACD station can have a button assigned to view the calls in queueof any ACD grou...

Page 287: ...from 000 999 seconds Primary Agents Programming Steps 1 Pressthe PRIMARY AGENT flexible button FLASH 60 Button 7 The following message displays 2 To add a station as a primary agent of the ACD group u...

Page 288: ...f the ACD group use the dial pad asfollows Enter SSS 0 SSS station PressHOLD to savethe entry A confirmation tone is heard and the display updates 4 To view secondary agents in the ACD group press but...

Page 289: ...nouncementmay dialdigits up to 14 using their dial pad These digitscan then becompared against the Local Number Name Translation Table and routed to destinationsbased on tableoverrides These digits or...

Page 290: ...following message displays 2 Enter a valid number 1 8 for the desired RAN Announcement Table or a to remove the entry 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates...

Page 291: ...2 Enter a valid number on the dial pad which correspondsto 000 600 seconds 3 PressHOLD to savethe entry A confirmation tone is heard and the display updates Description The ACD Overflow Timer determi...

Page 292: ...and the display updates Description The Call Factorfeature is used exclusively with thedigital voicemail to provide the average call duration to the caller This feature can be activated from administr...

Page 293: ...is described in the following section The buttons on the digital telephoneare defined as shown when entering the ACD Timers programming area ACD Ring Timer Programming Steps 1 Pressthe RING TIMER fle...

Page 294: ...OLD to savethe entry A confirmation tone is heard and the display updates Description The ACD Message Interval Timer MIT determines the length of timea callerremainsin queue listening to MOH if provid...

Page 295: ...xpires the call is returned to ACD Queue with the highest priority In addition the station that failed to answer the ringing ACD call isplaced into an out of service OOS state By default the ACD No An...

Page 296: ...s unavailable By default the ACD No Answer Retry Timer is set for 300 seconds and is variablefrom 000 999 seconds Guaranteed Message Timer Programming Steps 1 Pressthe GUARANTEED MESSAGE TIMER flexibl...

Page 297: ...2 Dial 1 for CO Port Interface 3 Dial 001 144 for CO Lines used 4 Enter message duration 000 300 seconds 5 PressHOLD to savethe entry A confirmation tone is heard and the display updates To program at...

Page 298: ...999 5 Dial 0 9 0 No DTMFDetection No Messages Played Default 1 DTMF Detection No Message 2 No DTMF Place In Queue Message 3 DTMF Detection Place In Queue Message 4 No DTMF Hold Time Message 5 DTMF Det...

Page 299: ...Announcer the following options are available Table 6 2 Voice Mail RAN AnnouncerOptions Option Action 0 Do NOT take amenu action on any DTMF dialed bythe caller DO NOT play Place in Queue or Hold Tim...

Page 300: ...buttons on the digital telephoneare defined asshown when entering the PC ACD Event Trace feature programming area Enable Disable Programming Steps 1 Pressthe DISABLE ENABLE flexible button FLASH 63 Bu...

Page 301: ...ich port to use for PC ACD Interface Trace 2 Enter a valid number for the PC ACD Event Trace Port number 1 Port 1 MPB On Board RS 232 C 2 Port 2 On Board Modem 3 Port 3 Serial Interface Unit SIU2 4 Po...

Page 302: ...n which Port number is assigned to theACD SMDR Port number The following messagedisplays Description The STARPLUS Triad 1 2 3 can provide PC ACD Reporting output to the standard RS232C I O ports on th...

Page 303: ...6 24 PC ACD Interface Trace...

Page 304: ...ll Distribution UCD This chapter provides the functional steps necessary to use the UCD features with the STARPLUSTriad1 2 3 System To implement the call coverage desired you must first enter the Prog...

Page 305: ......

Page 306: ...CD Groups use a pilot hunting technique If the pilot number isdialed the assigned stationsin that UCD Group are searched for the station which has been in an idle condition for the longest time period...

Page 307: ...rd and the display updates Deleting an Alternate UCD Group 1 Press three times 2 Then pressthe HOLD button Description An AlternateUCD Group can be programmed so if no station in a group is available...

Page 308: ...ned callersthatremain in queue for a specified amount of time are routed to the assigned Overflow Station The Overflow Station MAY NOT be one of the UCD Group stations Only CO calls transferred to a U...

Page 309: ...UCD Agents can beentered into a Group UCD Primary RAN Assignments Programming Steps 1 Pressthe PRIMARY RAN flexible button FLASH 60 Button 10 2 Enter a valid number 1 8 for the desired RAN Announcemen...

Page 310: ...ess FLASH and dial 61 The following messagedisplays Description Six timersforUCD operation are programmable on a system wide basis The UCD timersinclude a Ring Timer Message Interval Timer an Overflow...

Page 311: ...s and isvariable from 000 300 seconds UCD Message Interval Timer Programming Steps 1 Pressthe MIT TIMER flexiblebutton FLASH 61 Button 2 The following message displays 2 Enter a valid number on the di...

Page 312: ...ry A confirmation tone is heard and the display updates Description The UCD Overflow Timer determines the total length of time a caller remains in queue for a particularUCD group When thetimer expires...

Page 313: ...ariablefrom 000 to 999 seconds UCD No Answer Recall Timer Programming Steps 1 Pressthe NO ANSWER RECALL TIMER flexible button FLASH 61 Button 5 The following messagedisplays 2 Enter a valid number on...

Page 314: ...ice is placed back in service if the agent hits theiravailableflex button or dials the available flex code The agent isplaced back in service if the No Answer Retry Timer expires If theagentdoes not a...

Page 315: ...port 1 Pressthe TABLE X flexiblebutton 1 8 2 Dial 2 for SLT Port Interface 3 Dial 100 171 Triad 1 2 or 100 351 Triad 3 for SLT stations used 4 Enter message duration 000 300 seconds 5 PressHOLD to sa...

Page 316: ...on Both Messages 8 Not used at thistime 9 Not used at thistime 6 PressHOLD to savethe entry A confirmation tone is heard and the display updates Clearing Entries 1 Pressthe button 2 Then pressHOLD Des...

Page 317: ...n on any DTMF dialed bythe caller DO NOT play Place in Queue or Hold Time message Default 1 Take menuactiononly on DTMF dialed by the caller DO NOT play Place in Queue or Hold Time message 2 DO NOT ta...

Page 318: ...oups VM This chapter provides the functional steps necessary to use the Voice Mail features with the STARPLUS Triad 1 2 3 System To implement the voice mail options desired you must first enter the Pr...

Page 319: ......

Page 320: ...LUS Triad1 2 3 System Each group can contain up to 24 VoiceMail designated ports each of which interfaces with a port on an SLTcard or DIDB if using a Digital Voice Mail An externally provided Voice M...

Page 321: ...e Mail Group Programming Steps 1 Pressthe ALTERNATE VM GROUP flexible button FLASH65 Button 9 2 Enter the pilot number 440 to 447 of the desired group 3 PressHOLD to savethe entry A confirmation tone...

Page 322: ...forwarded to VM in a No Answer condition Third Digit Leave Table to utilizewhen station is forwarded to VM in a Busy condition 3 PressHOLD to savethe entry A confirmation tone is heard and the display...

Page 323: ...Retrieve Mail Index specifies the outpulsing table where the In Band digits required to connect a station user to their own mailbox are stored By default Voice Mail Group 1 440 Retrieve Mail Index is...

Page 324: ...ebutton Button 1 led is lit To changetables press the appropriate flexible button Buttons2 8 and perform the following procedures 3 Dial one of the following when required 0 If a prefix isrequired 1 I...

Page 325: ...its needed for a mailbox holder to retrieve a message Retrieve By Default TABLE 0 TABLE 1 TABLE 2 TABLE 3 1 Q 2 W 3 E 4 R TABLE 4 TABLE 5 TABLE 6 TABLE 7 5 T 6 Y 7 U 8 I DISCONNECT TABLE8 9 O 10 P 11...

Page 326: ...ercom disconnect signal isdetected the Triad1 2 3 System sends a seriesof DTMF digits programmed in the voice mail disconnect tableto the voice mail port This can be any digit stream up to 12 digits i...

Page 327: ...s letsvoice mail calls upon reaching a forwarded to VM station forward back into the voice mail system Voice Mail In Band Digits Programming Steps 1 Pressthe IN BAND DIGS CO CALL flexible button FLASH...

Page 328: ...ed By default ID digits for incoming CO callsisenabled Voice Mail Transfer Forward Programming Steps 1 Pressthe FORWARD TO VM GROUPS flexible button FLASH 67 Button 2 The following messagedisplays 2 E...

Page 329: ...pervised transfers to stations When enabled the current broker mode operation during supervised transfers remains in effect Thismeans the callto the station remains as thesecond party in a broker mode...

Page 330: ...Group number 440 447 2 PressHOLD to savethe entry A confirmation tone is heard and the display updates Changing the VMID Number 1 Pressthe VMID NUMBER flexible button FLASH68 Button 2 2 Enter the VMID...

Page 331: ...rwarded to VM or The destination voice mail box owner is not a station user CO trunksand internal calls may be transferred into voice mail using this feature If no voicemail ID digitsare dialed by the...

Page 332: ...Voice Mail Index Table 8 15 VM GROUP VMID NUMBER 1 Q 2 W 3 E 4 R 5 T 6 Y 7 U 8 I 9 O 10 P 11 A 12 S 13 D 14 F 15 G 16 H NEXT PREVIOUS SELECT 17 J 18 K 19 L 20 21 Z 22 X 23 C 24 V...

Page 333: ...8 16 Voice Mail Index Table...

Page 334: ...bles This chapter provides the functional steps necessary to use the Exception Tables with the STARPLUS Triad 1 2 3 System To implement the toll restriction options desired you must first enter the Pr...

Page 335: ......

Page 336: ...ss to stations This may in some cases be all that is necessary However when a more complex or specific type of restriction is desired the system offerstwo Allow and two Deny tables along with four spe...

Page 337: ...codes Table 9 1 Class of Service S T A T I O N C O S CO LINE CLASS OF SERVICE 1 2 3 4 5 1 Unrestricted Unrestricted Unrestricted Canned Restricted Unrestricted 2 Table A Table A Unrestricted Canned R...

Page 338: ...and Deny tables the Allow Table issearched first and if a match is found it isallowed If a match is not found the Deny Tableis searched if a match is found the call is denied If the number does not m...

Page 339: ...sdialed do not match the entriesin the PBX code table thecall isconsidered an attempt to call another PBX extension and no tollrestriction is applied If the first digits dialed are found in the PBX co...

Page 340: ...receiver timer FLASH 01 Button 12 Thisfrees up DTMF receivers faster but may notprovide the desired toll restriction for SLT stations 2 Enable LCR and force LCR on SLT stations When the LCR database...

Page 341: ...Tables 1 3 it is necessary to associatean area code to the table Thisis done by pressing the appropriateAREA CODE TABLEbutton and assign the area code 4 To display entries in any of the tables pressth...

Page 342: ...neral usually include Do Not Care digits e g 1D 1 Once a match isfound in the Allow Table that references a Special Table the number dialed arechecked foran allowed codein theSpecial Table If a match...

Page 343: ...d for an entry that references SPECIAL TABLE 2 Bin 19 bereserved for an entry that references SPECIAL TABLE 3 Bin 20 bereserved for an entry that references the HomeArea Code Table SPECIAL TABLE 4 3 E...

Page 344: ...is3 and CO Line COSis either 1 or 3 When Station COSis 4 and COLine COS is 1 both allow tables are looked at first Allow Table A first then Allow Table B then both deny tables Deny Table A first then...

Page 345: ...al Table Command TRANS button For an entry that referencesthe Home Area Code table SpecialTable 4 the entry may also be entered to expect or not expect a leading digit 1 In fact in some cases it may b...

Page 346: ...sthat are to be denied or restricted Common entrieswould be 1 for restricting all 1 typeof calls Exceptionsto this restriction would be entered into the Allow Table Deny Table A is referenced and sear...

Page 347: ...s Entering Office Codesin a Special Table 1 Pressthe SPECIAL TABLE 1 to 4 flexible button FLASH70 Buttons 5 to 8 that corresponds to the area code programmed above The following message displays XXX A...

Page 348: ...en a Special Table is referenced entries must be made in the Special Table specifying what office codes are allowed Codescan beadded to theAllow listor removed from thelist When a Special Table is che...

Page 349: ...isplay in ascending order starting with the lowest entry Press the DISPLAY TABLES button again the next 6 entries display This continuesuntil all codes aredisplayed XXX AreaCode YYY AllowedOffice Code...

Page 350: ...LCR This chapter provides the functional steps necessary to use the LCR features with the STARPLUS Triad 1 2 3 System To implement the most economical routes for an outside call you must first enter...

Page 351: ......

Page 352: ...and exchange code on the system administrator noton the station user In order to make a routing decision the LCR feature isprogrammed in the system database The successful operation of thisfeatureis c...

Page 353: ...up to 800 office codes using 1 of the 16 possible routes Several indexescan be used with the same area code to provide routing flexibility Daily Start Time Tables The Daily Start Time Tables allow th...

Page 354: ...e RouteList Table Numbersdialed are integrated and if itisa toll information call preceded with orwithout an area code or a leading digit 1 the call is sent to the route designated in programming Rout...

Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...

Page 356: ...he most economical trunk according to the number dialed and thetime of the day and day of the week There are eight 8 differenttablesset up to monitor the dialing of digits of a station and to select t...

Page 357: ...ng such numbers as911 411 etc A complete entry into thesetables include a route list tableto be used if the 6 digit table isto be checked and the number of digits likely to be dialed Example 7 or 10 d...

Page 358: ...ption The 6 Digit Office CodeTable determinesa route for one or a group of individualoffice codes within an area code Certain officecodeswithin an area codecan be given unique or specialrouting If the...

Page 359: ...s 3 Press FLASH 75 Button 3 again for further entries Up to 20 Exception Codes may be programmed in this table Description The Exception CodeTable is used for operator calls and any other calls that u...

Page 360: ...ton 4 and enter all data RR T GG DD L 2 Repeat the above to program a new RouteNumber 00 to 15 or press a flexible button to program other LCR information 3 To advanceto the next entry use Button 18 4...

Page 361: ...g on the day of theweek then determines which TimePeriod RouteListshould be used within the Route List Table The system then begins to check for idle linesin the firstentered CO line group and proceed...

Page 362: ...ert Delete Table Programming Steps 1 PressINSERT DELETE TABLE flexible button FLASH75 Button 5 The following message displays Table 10 1 LCR Class of Service Table Allow Access ToRoute LCR CO Line Gro...

Page 363: ...1 2 Enter asseparate entriesusing thesame table number 3 In the InsertTablesforLCR Programming pressthe TRANS button for a pause The 6 and digitsare allowed asvalid digits for inserting digits dialed...

Page 364: ...default the database programming was changed to add a pause in each of the20 LCR Insert and Delete Tables and insert table0 in each of the route tables Daily Start Time Table Programming Steps 1 Press...

Page 365: ...y To accommodate this situation this tableand the Weekly Time Table work together dividing the day into four possible time periods By default these tables areset atthe standard divisionsof 8AM 5PM and...

Page 366: ...the Daily Start Time tablefor thatday First T Time Period Route List for the FIRST Daily Start Time applies to allRoute List tables Second T Time Period Route List for the SECOND Daily Start Time appl...

Page 367: ...ableand based on theday of week is then selected and thecall ia routed according to the specified Time Period Route List Example If a call isplaced at 5 45 pm on a Monday then according to the Daily S...

Page 368: ...ng for all toll information calls 1 XXX 555 1212 XXX 555 1212 1 555 1212 and 555 1212 calls areintercepted and sent to a selected routein the RouteList Table Numbers dialed are integrated and if it is...

Page 369: ...LCR a default LCR database was incorporated Description The default LCR database provides basic routing for local and long distance dialing Default entrieshave been made in the3 Digit Tablefor localo...

Page 370: ...11 Initializing Database Parameters This chapter describes the procedures and steps necessary to initialize the system database returning any programmed data to its original or default value...

Page 371: ......

Page 372: ...oard to the ON position and reset or power off on the system A System Reset button 20 command isalso included in thissection for clearing meantime errors withoutinitializing the database The buttons o...

Page 373: ...he following messagedisplays 2 Pressthe HOLD button A confirmation tone is heard Description The System Parameters may be initialized setting all data fields to their original default values The follo...

Page 374: ...DISA Timer 10 min 10 Paging Time out Timer 15 sec 11 CO RingDetect Timer 3 300 ms 12 SLT DTMF Receiver Timer 20 sec 13 Message Wait Reminder Tone 000 Disabled 14 SLT Hook FlashTimer 10 1 sec 15 SLT Ho...

Page 375: ...all Qualifier Tone Disabled FLASH06 SYSTEM FEATURES 2 1 Barge In Tone Enabled 2 CO RingTones Enabled 3 Verified Account Codes Disabled 4 Call Forward Display Enabled 5 External Day Ring Disabled 6 Ove...

Page 376: ...en480 ipm flutter 12 Exclusive Hold Green120 ipm flash 13 System Hold Red 60 ipm Dbl Wink 14 In Use Hold I Hold Green 60 ipm flash 15 Camp On Button Red 120 ipm flash 16 Call Back Button Red 120 ipm f...

Page 377: ...Assignment 80 4 BaudRate Display 9600 5 SMDR Port Assignments Port 1 FLASH22 1 Automatic Manual Operation Manual None Auto M F 08 00 17 00 Sat Sun 2 8 Day of WeekProgramming None FLASH23 1 4 Director...

Page 378: ...TIA LIZE CO LINES PRE SS HO LD Table 11 2 CO Line Attribute Defaults Program Code Flex Button Features Default Value after initialization FLASH40 PAGE A 1 DTMF Dial Pulse Programming DTMF 2 CO PBXProg...

Page 379: ...O Line Channel 1 9 Ring Tone per CO Line Tone 00 FLASH40 PAGE C 1 FlashTimer Programming 10 1 0 sec 2 Ring Delay Timer 00 Disabled 3 Wink Timer 140 ms 4 Release Timer 020 200 ms 5 Reseize Timer 200 20...

Page 380: ...INITIA LIZE S TATIONS PRE SS HO LD Table 11 3 Station Attribute Defaults Program Code Flex Button Features DefaultValue after initialization FLASH 50 1 PagingAccess Enabled PAGE A 2 Do Not Disturb En...

Page 381: ...s Programming 1 8 CO Line Group Access 1 9 LCR Class of Service COS 0 10 Off Hook Preference Programming 00 Keyset 11 Flexible Button Programming blank 12 Keyset Mode Inactive Mode 13 Voice Mail ID Tr...

Page 382: ...he CO Port Parameters CO Lines 001 048 available w o the MEMU installed Triad 3 COLines 001 144 available withthe MEMU installed Triad3 INITIA LIZE CO PO RT PRE SS HO LD Button CO Line Port 1 001 008...

Page 383: ...76 DTMF Receiver Test 657 Save Number Redial SPEED 6 ACD SupvLogout 575 Executive Override 625 Set Clock 692 ACD UCD Avail Unav 566 Ext Page ZoneAll 1 2 760 762 SLTDirected CallP U 1 AnsMachine Ring 6...

Page 384: ...eir default value upon initializing the Exception Tablesparameters INITIA LIZE E X TABLES PRE SS HO LD Table 11 5 Exception Table Defaults Program Code Flex Button Features Default Value after initial...

Page 385: ...mation tone is heard Description Numbersentered into the System Speed Dial Table may be initialized clearing all bins to their original default value empty All bins 020 999 arecleared returning to the...

Page 386: ...The following tables are reset to their original default value after initialization of the LCR Tables INITIA LIZE LCR TABLE S PRE SS HO LD Table 11 6 LCR Table Defaults Program Code Flex Button Featu...

Page 387: ...DID Table Defaults Program Code Flex Button Features Default Value afterinitialization FLASH 43 ICLID DID TABLES 1 ICLID Ringing Assignments None 18 Next ICLID Route Number 19 Previous ICLID Route Nu...

Page 388: ...ressthe HOLD button A confirmation tone is heard Description The Directory Dialing Table Parametersmay be initialized setting all data fieldsto their originaldefault values INITIA LIZE DIR DIA L PRE S...

Page 389: ...utton A confirmation tone is heard Description Hunt Group Parametersmay be initialized setting all data fields to their original default value INITIA LIZE HUNT GROUP PRE SS HO LD Table 11 9 HuntGroup...

Page 390: ...GRO UP PRE SS HO LD Table 11 10 UCD Group Defaults Program Code Flex Button Features Default Value after initialization FLASH60 UCD GROUPS 550 557 2 Alternate Group Assignment None 3 Overflow Station...

Page 391: ...ary Agents None 9 GuaranteedRAN None 10 Primary RAN None 11 Secondary RAN None 12 Transferred RAN None 13 Overflow Timer 60 sec 14 Call Factor None FLASH 61 ACD TIMERS 1 ACD UCD Ring Timer 60 sec 2 AC...

Page 392: ...gram Code Flex Button Features DefaultValue after initialization FLASH 65 VOICE MAIL GROUPS 1 8 Voice Mail Groups 440 447 None 9 Alternate Voice Mail Group None 10 Leave Mail Index Entry 440 0 11 Retr...

Page 393: ...ion The DID TIE Parameters and Timers may be initialized setting all data fieldsto their originaldefault values INITIA LIZE DID T IE T MRS PRESS HOLD Table 11 13 DID TIE Parameter Defaults Program Cod...

Page 394: ...one is heard Description The Verified Account Code Table may beinitialized setting all data fields to theiroriginal default values INITIA LIZE A CC T CODE S PRE SS HO LD Table 11 14 Verified AccountCo...

Page 395: ...lues INITIA LIZE IS DN VOIP PRE SS HO LD Table 11 15 ISDN Parameter Defaults Program Code Flex Button Features Default Value afterinitialization FLASH 45 PAGE A ISDN PARAMETERS 1 Basic Rate Interface...

Page 396: ...TEI ID Request 02 sec 8 Message Exchange Timer 15 sec 9 Minimum XID Retransmission 3 sec 10 Inter Digit T O 25 sec 11 Set Up Timer 10 sec 12 Disconnect Timer 04 sec 13 Release Request 04 sec 14 LinkD...

Page 397: ...et the system without initializing the database press the HOLD button No confirmation tone isheard and the system resets Description The System Reset feature providesa hard system reset from the keyse...

Page 398: ...12 Printing System Database Parameters This chapter describes the procedures and steps necessary to print the system database parameters and various portions of the system...

Page 399: ......

Page 400: ...printer or receiving device Refer to thefollowing figures for examples of the database printouts Also referto the following paragraphsfor instructions on printing portions of the database PRINT DATAB...

Page 401: ...cription The currently stored customer database can be printed or uploaded into a file This command dumpsthe entire database as a permanent record which can serve as a hardcopy of the database The sys...

Page 402: ...IFIED ACCT CODES CALL FWD DISPLAY EXTERNAL DAY RING OVERFLOW STA FWD DIRECT XFER STATION LOCK LCR CALL PROGRESS RECORDING WARN TONE MAINTENANCE RINGBACK ON XFER DID TIE SIGNALING 911 FEATURE SYSTEM IN...

Page 403: ...AMPS 10 AMPS 10 AMPS 10 AMPS NONE NONE NONE NONE NONE NONE ALARM DESC ALARM PERIOD THRESHOLD ATTENDANT MINOR MAJOR I O BAUD RATE CARRIER LOSS Y 5 15 30 Y BLUE ALARM Y 5 15 30 Y Port 1 9600 YELLOW ALA...

Page 404: ...essagedisplaysand the CO Line data prints When the system finishes sending the requested information to the printer a confirmation toneis heard Description The Print COLine Attributescommand dumps the...

Page 405: ...START T 1 RINGBACK ENABLED T 1 RINGBACK ENABLED T 1 DIALTONE DISABLED T 1 DIALTONE DISABLED TRANSMIT VOLUME 0DB TRANSMIT VOLUME 0DB PRESET FORWARD DEST NONE PRESET FORWARD DEST NONE PRESET FWD VMID N...

Page 406: ...ad 3 One station enter that station twice 101101 3 Then press the HOLD button Thefollowing messagedisplaysand the requested information prints When the system finishes sending the requested informatio...

Page 407: ...PEAKERPHONE FULL SPEAKERPHONE SPEAKERPHONE FULL SPEAKERPHONE PICKUP GROUPS 1 PICKUP GROUPS 1 PAGE ZONE 1 PAGE ZONE 1 INTERNAL NO ANSWER INTERNAL NO ANSWER INTERNAL BUSY INTERNAL BUSY EXTERNAL NO ANSWE...

Page 408: ...ust match that of the printer or receiving device Figure 12 4 CO Port Attributes Printout PRINT CO PORT S CODES PRE SS HOLD PRINTI NG CO PORT CO PORT NUMBERS 01 02 03 04 05 06 07 08 09 10 11 12 13 14...

Page 409: ...the printer a confirmation toneis heard Description The Print Exception Tables command dumpsthe entire database asa permanent record which can serve as a hardcopy of the database The system baud rate...

Page 410: ...4 05 15 SPECIAL TABLE 2 AREA CODE 06 16 07 17 ALLOWED OFFICE CODES 08 18 09 19 10 20 SPECIAL TABLE 3 AREA CODE DENY TABLE A ALLOWED OFFICE CODES 01 06 02 07 03 08 04 09 SPECIAL TABLE 4 HOME AREA CODE...

Page 411: ...n toneis heard Description The System Speed Numberscommand dumps theentire database as a permanent record which can serve as a hardcopy of the database The system baud rate must match that of the prin...

Page 412: ...rinter a confirmation toneis heard Description The Print LCR Tables command dumpsthe entire database asa permanent record which can serve as a hardcopy of the database The system baud rate must match...

Page 413: ...1 1 1 0 0 0 0 1 1 1 1 7 8 9 10 PRE PRE PRE PRE P P P P 2 1 2 3 4 010 010 010 010 1 1 1 1 0 0 0 0 1 1 1 1 11 12 13 14 PRE PRE PRE PRE P P P P 3 1 2 3 4 072 072 072 072 1 1 1 1 0 0 0 0 1 1 1 1 15 16 17...

Page 414: ...7 WEEKLY SCHEDULE TABLE START TIME M T W T F S S 800 1 1 1 1 1 3 3 1700 2 2 2 2 2 3 2 2300 3 3 3 3 3 3 3 3 3 3 3 3 3 3 LCR ROUTE FOR 555 1212 0 6 DIGIT TABLE AREA ROUTE OFFICE CODES CODE NO Figure 12...

Page 415: ...7 N 617 0 11 N 1 7 N 215 0 11 N 1 7 N 618 0 11 N 1 7 N 216 0 11 N 1 7 N 619 0 11 N 1 7 N 217 0 11 N 1 7 N 620 2 8 N 1 7 N 218 0 11 N 1 7 N 621 2 8 N 1 7 N 219 0 11 N 1 7 N 622 2 8 N 1 7 N 220 2 8 N 1...

Page 416: ...63 2 8 N 1 7 N 261 2 8 N 1 7 N 664 2 8 N 1 7 N 282 2 8 N 1 7 N 665 2 8 N 1 7 N 283 2 8 N 1 7 N 666 2 8 N 1 7 N 264 2 8 N 1 7 N 667 2 8 N 1 7 N 265 2 8 N 1 7 N 668 2 8 N 1 7 N 266 2 8 N 1 7 N 669 2 8 N...

Page 417: ...0 11 N 1 7 N 308 0 11 N 1 7 N 711 N 1 7 N 309 0 11 N 1 7 N 712 0 11 N 1 7 N 310 0 11 N 1 7 N 713 0 11 N 1 7 N 311 N 1 7 N 714 0 11 N 1 7 N 312 0 11 N 1 7 N 715 0 11 N 1 7 N 313 0 11 N 1 7 N 716 0 11 N...

Page 418: ...11 N 1 7 N 355 2 8 N 1 7 N 758 2 8 N 1 7 N 356 2 8 N 1 7 N 759 2 8 N 1 7 N 357 2 8 N 1 7 N 760 0 11 N 1 7 N 358 2 8 N 1 7 N 761 2 8 N 1 7 N 359 2 8 N 1 7 N 762 2 8 N 1 7 N 360 0 11 N 1 7 N 763 2 8 N 1...

Page 419: ...402 0 11 N 1 7 N 805 0 11 N 1 7 N 403 3 11 N 1 7 N 806 0 11 N 1 7 N 404 0 11 N 1 7 N 807 3 11 N 1 7 N 405 0 11 N 1 7 N 808 0 11 N 1 7 N 406 0 11 N 1 7 N 809 5 11 N 1 7 N 407 0 11 N 1 7 N 810 0 11 N 1...

Page 420: ...1 2 8 N 1 7 N 449 2 8 N 1 7 N 852 2 8 N 1 7 N 450 2 8 N 1 7 N 853 2 8 N 1 7 N 451 2 8 N 1 7 N 854 2 8 N 1 7 N 452 2 8 N 1 7 N 855 2 8 N 1 7 N 453 2 8 N 1 7 N 856 2 8 N 1 7 N 454 2 8 N 1 7 N 857 2 8 N...

Page 421: ...8 N 1 7 N 899 2 8 N 1 7 N 497 2 8 N 1 7 N 900 0 11 N 1 7 N 498 2 8 N 1 7 N 901 0 11 N 1 7 N 499 2 8 N 1 7 N 902 3 11 N 1 7 N 500 0 11 N 1 7 N 903 0 11 N 1 7 N 501 0 11 N 1 7 N 904 0 11 N 1 7 N 502 0 1...

Page 422: ...2 8 N 1 7 N 543 2 8 N 1 7 N 946 2 8 N 1 7 N 544 2 8 N 1 7 N 947 2 8 N 1 7 N 545 2 8 N 1 7 N 948 2 8 N 1 7 N 546 2 8 N 1 7 N 949 0 11 N 1 7 N 547 2 8 N 1 7 N 950 2 8 N 1 7 N 548 2 8 N 1 7 N 951 2 8 N...

Page 423: ...0 0 11 N 1 7 N 983 2 8 N 1 7 N 581 2 8 N 1 7 N 984 2 8 N 1 7 N 582 2 8 N 1 7 N 985 2 8 N 1 7 N 583 2 8 N 1 7 N 986 2 8 N 1 7 N 584 2 8 N 1 7 N 987 2 8 N 1 7 N 585 2 8 N 1 7 N 988 2 8 N 1 7 N 586 2 8 N...

Page 424: ...atabase The system baud rate must match that of the printer or receiving device Printing the entiredatabase takes a while to print The database is printed in thefollowing order PRINT DATA BA SE PRE SS...

Page 425: ...tion tone isheard Description The Print ICLID DID Tables command dumps the entiredatabase as a permanent record which can serve as a hardcopy of the database The system baud rate must match that of th...

Page 426: ...ICLID ANSWERED CALL TABLE NONE ENTRY ROUTE NAME NUMBER ROUTE RING ASSIGNMENTS 600 601 00 602 NONE 603 604 01 605 NONE 606 607 02 608 NONE 609 610 03 611 NONE 612 613 04 614 NONE 615 616 05 617 NONE 61...

Page 427: ...NONE 108A 16 109 NONE 109A 17 110 NONE 110A 18 NONE 19 130 NONE 130A 20 NONE 21 150 NONE 150A and so on through 99 100 100A 170 170A 101 101A 102 102A 190 190A 103 103A 104 104A 210 210A 105 105A and...

Page 428: ...00064 017 117 0000017 065 165 0000065 018 118 0000018 066 166 0000066 019 119 0000019 067 167 0000067 020 120 0000020 068 168 0000068 021 121 0000021 069 169 0000069 022 122 0000022 070 170 0000070 02...

Page 429: ...13 113 0000113 159 159 0000159 114 114 0000114 160 160 0000160 115 115 0000115 161 161 0000161 116 116 0000116 162 162 0000162 117 117 0000117 163 163 0000163 118 118 0000118 164 164 0000164 119 119 0...

Page 430: ...52 152 0000252 206 106 0000206 253 153 0000253 207 107 0000207 254 154 0000254 208 108 0000208 255 155 0000255 209 109 0000209 256 156 0000256 210 110 0000210 257 157 0000257 211 111 0000211 258 158 0...

Page 431: ...46 146 0000346 300 100 0000300 347 147 0000347 301 101 0000301 348 148 0000348 302 102 0000302 349 149 0000349 303 103 0000303 350 150 0000350 304 104 0000304 351 151 0000351 305 105 0000305 352 152 0...

Page 432: ...40 140 0000440 394 194 0000394 441 141 0000441 395 195 0000395 442 142 0000442 396 196 0000396 443 143 0000443 397 197 0000397 444 144 0000444 398 198 0000398 445 145 0000445 399 199 0000399 446 146 0...

Page 433: ...34 134 0000534 488 188 0000488 535 135 0000535 489 189 0000489 536 136 0000536 490 190 0000490 537 137 0000537 491 191 0000491 538 138 0000538 492 192 0000492 539 139 0000539 493 193 0000493 540 140 0...

Page 434: ...28 128 0000628 582 182 0000582 629 129 0000629 583 183 0000583 630 130 0000630 584 184 0000584 631 131 0000631 585 185 0000585 632 132 0000632 586 186 0000586 633 133 0000633 587 187 0000587 634 134 0...

Page 435: ...22 122 0000722 676 176 0000676 723 123 0000723 677 177 0000677 724 124 0000724 678 178 0000678 725 125 0000725 679 179 0000679 726 126 0000726 680 180 0000680 727 127 0000727 681 181 0000681 728 128 0...

Page 436: ...16 116 0000816 770 170 0000770 817 117 0000817 771 171 0000771 818 118 0000818 772 172 0000772 819 119 0000819 773 173 0000773 820 120 0000820 774 174 0000774 821 121 0000821 775 175 0000775 822 122 0...

Page 437: ...10 110 0000910 864 164 0000864 911 111 0000911 865 165 0000865 912 112 0000912 866 166 0000866 913 113 0000913 867 167 0000867 914 114 0000914 868 168 0000868 915 115 0000915 869 169 0000869 916 116 0...

Page 438: ...000981 950 150 0000950 982 182 0000982 951 151 0000951 983 183 0000983 952 152 0000952 984 184 0000984 953 153 0000953 985 185 0000985 954 154 0000954 986 186 0000986 955 155 0000955 987 187 0000987 9...

Page 439: ...llowing message displays When the system finishes sending the requested information to the printer a confirmation toneis heard Description The Print Directory Dialing Tablecommand dumpstheentiredataba...

Page 440: ...26 127 128 129 130 131 132 133 134 135 136 137 138 141 142 143 144 145 146 147 148 NAME 049 050 051 052 053 054 055 056 057 058 059 060 061 062 063 064 065 066 067 068 069 070 071 072 073 074 075 076...

Page 441: ...up command dumpsthe entire databaseasa permanent record which can serve as a hardcopy of the database The system baud rate must match that of the printer or receiving device PRINT HUNT GROUP PRE SS HO...

Page 442: ...m finishes sending the requested information to the printer a confirmation toneis heard The ACD feature is availablewith optional software Description The Print ACD UCD Group command dumpsthe entire d...

Page 443: ...he requested information to the printer a confirmation toneis heard ACD IQ Thrshold Wrapup Time Overflow Timer Call Factor 550 0 4 60 0 551 0 4 60 0 552 0 4 60 0 553 0 4 60 0 554 0 4 60 0 555 0 4 60 0...

Page 444: ...uding the disconnect table Voice Mail Options Figure 12 14 Voice Mail Group Parameters Printout VM ALT LEV RET STN 440 0 1 441 442 443 444 445 446 447 VOICE MAIL OUT TABLE TABLE IDX PREFIX SUFFIX 0 P7...

Page 445: ...heard Description The Print DID TIE command dumpsthe entire database as a permanent record which can serve asa hard copy of the database The system baud rate must match that of the printer or receivi...

Page 446: ...nter a confirmation toneis heard Description The Print Verified Account Codescommand dumps theentire database as a permanent record which can serve asa hardcopy of the database The system baud rate mu...

Page 447: ...heard Description The Print ISDN command dumps the entiredatabase as a permanent record which can serve asa hard copy of the database The system baud rate must match that of the printer or receiving...

Page 448: ...BLF 2 50 Auto Wrap Up Timer ACD 6 7 UCD 7 9 Automatic Call Back Timer 2 15 Automatic Manual Operation 2 76 B Background Music 2 27 Barge In Warn Tone 2 34 Baud Rate Assignments 2 67 Baud Rate Display...

Page 449: ...rs Initializing 11 24 Printing 12 3 Database Programming Worksheets 1 23 Day of Week Programming 2 77 Deny Table 9 12 Dial Pulse Parameters 3 38 DID Collect Timer 3 36 DID Digits 3 39 DID Incoming Sig...

Page 450: ...st Routing LCR 4 11 Frame Slip Alarm 3 72 G Group Listening 2 29 Name ACD 6 4 Printing Parameters ACD UCD 12 45 Programming ACD 6 3 Programming UCD 7 3 Guaranteed Message Timer 6 17 RAN Announcement A...

Page 451: ...Loop Supervision Programming 3 8 M Major Alarm 3 74 Maximum Number Retransmission 3 61 Maximum Octets 3 62 Message Callback DSS BLF 2 48 Interval Timer ACD 6 15 Interval Timer UCD 7 8 Wait VM Button...

Page 452: ...ts UCD 7 6 Privacy 3 7 4 7 Procomm Downloading Database 1 25 Uploading Database 1 28 Program Mode Entry 1 22 Programmable Flash Rates 2 44 Pulse Dial Inter Digit Timer 2 21 Q Queued CORinging 2 52 R R...

Page 453: ...g Speed Number Database 12 14 Speed Dial Access 4 8 Time and Date 2 62 Timers 2 3 System Parameters Initializing 11 4 Printing 12 4 System Reset 11 28 T T 1 Alarm Programming 3 67 Collect Timer 3 37 D...

Page 454: ...001 vii 23 Printing Group Parameters 12 46 Programming 8 3 Voice Mail ID Translation 4 37 W Weekly Night Mode Schedule 2 75 Weekly Schedule Table LCR 10 17 Wink Timer 3 32 Y Yellow Alarm 3 70 Z Zap To...

Page 455: ...viii March 2001...

Page 456: ...www vodavi com 2000 Vodavi Technology Inc VODAVI is a registered trademark of Vodavi Technology Inc 8050 13 w e r e t a l k in g t ec h n o l o g y...