ACD Group Programming
6-3
ACD Group Programming
Programming Steps
If the system is in the programming mode, continue using the program
codes. If starting to program here, enter the programming mode.
1. Press
FLASH
and dial
[60]
.
2. Enter the group number (550-565) on the dial pad.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
There can be 16 ACD groups of up to 252 stations each. The ACD groups
use a pilot hunting technique. If the pilot number is dialed, the assigned
stations in that ACD group are searched for the station in an idle
condition for the longest period of time.
Each ACD Group may have an assigned Alternate ACD Group, an
Overflow Station, and up to 252 stations as ACD members. The eight
system RAN ports (tables) may also be referenced on a per ACD group
basis. By default, ACD Group Tables are empty. The buttons on the digital
telephone are defined as shown:
GROUP
NAME
ALTERNATE
GROUP
OVERFLOW
STATION
SUPERVISOR
=
1
Q
=
2
W
=
3
E
=
4
R
CIQ
THRESHOLD
WRAP-UP
TIMER
PRIMARY
AG ENTS
SECONDARY
AGENTS
=
5
T
=
6
Y
=
7
U
=
8
I
GUARANTEED
RAN
PRIMARY
RAN
SECONDARY
RAN
TRANSFERRED
RAN
=
9
O
=
10
P
=
11
A
=
12
S
OVERFLOW
TIMER
CALL
FACTOR
=
13
D
=
14
F
=
15
G
=
16
H
=
1 7
J
=
1 8
K
=
19
L
=
20
;
PREVIOUS
GROUP
NEXT
GROUP
NEW
RANG E
=
21
Z
=
22
X
=
23
C
=
24
V
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
Page 225: ......
Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
Page 319: ......
Page 333: ...8 16 Voice Mail Index Table...
Page 335: ......
Page 351: ......
Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
Page 371: ......
Page 399: ......
Page 455: ...viii March 2001...