6-16
ACD Timers
ACD No-Answer Recall Timer
Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button
(FLASH 61,
Button #5)
. The following message displays:
2. Enter a valid number which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
Description
If a call routed to a station via ACD is not answered by the ACD
Agent/Station before the No-Answer Recall Timer expires, the call is
returned to ACD Queue with the highest priority. In addition, the station
that failed to answer the ringing ACD call is placed into an out-of-service
(OOS) state. By default, the ACD No-Answer Timer is at 000 (disabled) and
is variable from 000–300 seconds.
ACD No-Answer Retry Timer
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button
(FLASH 61,
Button #6)
. The following message displays:
2. Enter a valid number on the dial pad which corresponds to
000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone is heard and the
display updates.
N O - AN S R ECA LL
0 00- 30 0
00 0
N O A N SWE R R ETR Y
0 00- 99 9
30 0
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
Page 57: ......
Page 147: ...2 92 Local Number Name Translation Table...
Page 149: ......
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Page 271: ...4 48 Page C Introduction...
Page 273: ......
Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
Page 281: ......
Page 303: ...6 24 PC ACD Interface Trace...
Page 305: ......
Page 319: ......
Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...