Introduction
1-17
AUTOMATIC CALL DISTRIBUTION*
6-1
ACD GROUP PROGRAMMING*
6-3
FLASH 60
Group Name
6-4
1
None
Alternate Group
6-5
2
None
Overflow Station
6-5
3
None
Supervisor
6-6
4
None
CIQ Threshold
6-7
5
Disabled
Wrap-up Timer
6-7
6
4 sec
Primary Agents
6-8
7
None
Se condary Agents
6-9
8
None
Guaranteed RAN
6-10
9
None
Primary RAN
6-10
10
None
Se condary RAN
6-11
11
None
Transferred RAN
6-11
12
None
Overflow Timer
6-12
13
60 sec
Call Factor
6-13
14
None
ACD TIMERS
6-14
FLASH 61
ACD Ring Timer
6-14
1
60 sec
ACD Message Interval Timer
6-15
2
60 sec
ACD No-Answer Recall Timer
6-16
5
000=Disabled
ACD No-Answer Retry Timer
6-16
6
300 sec
ACD Guaranteed Message Timer
6-17
7
5 sec
ACD RAN ANNOUNCEMENT TABLES*
6-18
FLASH 62
1–8
None
PC/ACD INTERFACE TRACE
6-21
FLASH 63
Event Trace Disable/Enable
6-21
1
No (Disabled)
Trace Port Assignment
6-22
2
Port #1
Baud Rate Display
6-23
3
9600 Baud
Table 1-1: Feature Default Values
Features
Page
#
Program
Code
Flex
Button
Default Value
* Feature s available with Opti onal Software
Summary of Contents for Starplus Triad 1
Page 1: ...Feature Package 3 T RIAD 1 2 3 S ystem Programming a new dimension in business communications...
Page 2: ...STARPLUS Triad 1 2 3TM System Programming Manual Part Number 8050 13 Issue 3 2 March 2001...
Page 17: ...xiv March 2001...
Page 20: ...xvi March 2001...
Page 21: ...xvii March 2001...
Page 23: ......
Page 55: ...1 34 Database Upload Download Routine...
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Page 147: ...2 92 Local Number Name Translation Table...
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Page 271: ...4 48 Page C Introduction...
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Page 280: ...6 Automatic Call Distribution ACD The ACD Group feature is available with optional software...
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Page 303: ...6 24 PC ACD Interface Trace...
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Page 333: ...8 16 Voice Mail Index Table...
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Page 355: ...10 6 LCR Tables Figure 10 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DIGIT TABLE...
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Page 455: ...viii March 2001...