Voice Carrier Phone, User Manual

Page 1: ...User Guide Updated 1 1 11 1 ...

Page 2: ... tools Phone Usage o Call Transfer Call Forwarding and Do Not Disturb DND o Conference Calling Three Way and Bridge 2 User Portal o Login and Changing your Password o Voicemail o Call Monitor Call Logs o Phone Features o Follow Me o Feature Codes o Settings 3 Softphone for your computer 4 Faxing o Sending a Fax o Receiving Faxes 2 ...

Page 3: ...1 Setting up your phone ...

Page 4: ...4 Then press o 1 to record your Unavailable Greeting o 2 to record a different Busy Greeting optional only if you want to play a different I m on another line message when you re tied up with another call o 3 to record your name to be used in the Directory if applicable Testing Tools We suggest running these two short tests with your new phone 43 Echo Test Everything you say will be repeated back ...

Page 5: ...r mailbox 1 Press 97 from your phone and enter password 2 Dial your Voice Carrier number or extension When your voicemail greeting plays press star key and enter password 3 Dial 98 from another extension You will be prompted for Extension and Password 5 ...

Page 6: ...you to Transfer Key in the extension or outside number you want to transfer the call to followed by the key Call Forwarding using the phone keypad 72 Activate Call Forwarding for All Calls Voice command will ask you to enter o Your extension Key in your extension number o Extension Target attendant Key in the forward to extension or outside phone number 73 Deactivate Call Forwarding for All Calls ...

Page 7: ... hold 2 Dial the third party s extension or phone number When call is established you may talk privately with third party 3 Tap the phone cradle again and all three individuals will be joined in the same call Note If originate the three way call and you hang up both remaining parties will be disconnected Conference Bridge Voice Carrier hosts Voice Conferencing bridges for our customers supporting ...

Page 8: ...2 User Portal ...

Page 9: ...rator or Voice Carrier s team 9 Tip Check Remember Password box for instant access into the user portal Changing your Password We recommend that you change your Voice Carrier extension password which is done from the Settings panel If you forgot your password send an email to support voicecarrier com ...

Page 10: ...x next to message s and o Delete from your mailbox o Move to another Folder Family Friends or Work o Forward onto another extension or o Email the wav file 3 Playback the message on your computer 4 Playback the message to your extension Voice Carrier will dial your phone and play the recording 5 Download the wav file to your computer 10 ...

Page 11: ...example for Jane s Extension 1001 below Line 1 Caller dialed from 801 555 1611 Jane as a member of Ring Group 600 took the call talked for 17 seconds Line 2 Jane placed an outbound call to 650 555 1956 Her company ID 718 555 0449 was the ID customer saw Line 3 Caller dialed from 800 555 1735 directly into Jane s extension She took the call talked for 63 seconds Line 4 Caller dialed from 585 555 66...

Page 12: ...nnounce his name once We ll remember him by ID next time o No Memory caller will have to announce his name every time he calls you Call Forwarding callers dialing your extension can be directed onto one phone number o Unconditional all calls will be forwarded straight to designated number Your extension phone won t ring o Unavailable call will forward after your extension phone rings and not answe...

Page 13: ...example will be listed first Add another extension and or phone numbers 3 Select how long your extension phone only should ring before call is routed on 4 In this example extension and mobile ring for 20 seconds extension s 1001 phone will continue ringing as well 5 Click Use Confirmation to prevent caller from rolling into the Followme mobile phone s voicemail box When you answer your mobile you ...

Page 14: ...User Portal Feature Codes Click Feature Codes to view the line up of features that can be provisioned straight from your SIP phone 14 Continued on next page ...

Page 15: ...User Portal Feature Codes continued 15 ...

Page 16: ...the extension to send the voicemail wav file to when you click from Voicemail panel Phone Playback Settings Check if you want to hear the date time message was left and or the caller s ID before message is played Call Monitor Settings For incoming or outgoing calls select Always to record all automatically or On Demand pressing 1 to start the recording Recorded calls are stored in the Call Monitor...

Page 17: ...3 Softphone for your computer ...

Page 18: ...as follows leave all other tab settings as default 1 Enter your Extension number 2 Your domain URL provided by Voice Carrier 3 Your extension password provided by Voice Carrier 18 Softphone for your computer Tip Use a headset with mic for best sound quality Notes Some anti virus programs may affect performance Softphone will not ring if you computer is off or in sleep or hibernate mode etc Voice C...

Page 19: ...4 Faxing ...

Page 20: ...g into the fax portal Go to http rcfaxing ringcarrier com and enter the login and password assigned to you 20 Sending a Fax Fastest way to send a fax is using the Quick fax panel from the home page 1 Enter the 10 digit phone number U S or Canada only 2 Confirm your Caller ID to display on the fax 3 Upload your document and click go Want to create a customized cover sheet Click the Send a Fax icon ...

Page 21: ...e directly to your email For online handling click the View Faxes icon Select the document by checking the box then select an icon to o Download the fax to view and save on your computer or o Forward the file to an email address or o Delete the document from your online account Once a fax has been deleted IT CAN NOT BE RECOVERED ...

Page 22: ...For More Information please visit our Support Knowledge Base at www voicecarrier com or contact us at support voicecarrier com 22 ...