7
TROUBLESHOOTING
1. My smartphone cannot find any new Bluetooth
®
devices?
a. Ensure the device has entered the pairing mode.
b. Ensure the device is within an effective working range.
2. Bluetooth
®
device cannot pair up?
Ensure your mobile phone allows new connections and has not reached the
maximum number of allowed devices.
3. The device does not play music when it is connected to a Bluetooth
®
mobile
phone.
a. Ensure your mobile phone supports A2DP profiles.
b. Ensure your mobile phone is within an effective working range.
4. When paired with my computer, Windows
®
asks for a new driver.
Can you supply this?
We recommend you find compatible drivers for your computer online.
5. Why can I not remotely control the Pause / Play / Previous / Next functions when
music is playing
?
This feature needs the Bluetooth
®
device paired with the speaker to support
AVRCP (Audio / Video Remote Control Profile). Please ensure your device
supports this.