©
2019 The Vollrath Company L.L.C.
Part No. 351818-1 ml 1/30/19
www.vollrath.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
Technical Services
techservicereps@vollrathco.com
Induction Products: 800.825.6036
Countertop Warming Products: 800.354.1970
Toasters: 800-309-2250
All Other Products: 800.628.0832
TROUBLESHOOTING
H
SERVICE AND REPAIR
Serviceable parts are available on Vollrath.com.
To avoid serious injury or damage, never attempt to repair the unit or replace a damaged power cord yourself. Do not send units directly to
The Vollrath Company LLC. Please contact Vollrath Technical Services for instructions.
When contacting Vollrath Technical Services, please be ready with the item number, model number (if applicable), serial number, and proof of
purchase showing the date the unit was purchased.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
This warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written
warranty to purchasers for such uses.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs from the date of the end user’s original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will
not be covered under warranty.
For complete warranty information, product registration and new product announcement, visit www.vollrath.com.
Problem
Might be Caused By
Course of Action
The drop-in does not have power.
Equipment is not plugged in.
Plug in the equipment.
Circuit breaker is tripped.
Reset the circuit breaker.
Defective circuit or in-adequate power supply.
Call licensed electrician.
The drop-in has power but is not operating.
Unknown.
Contact Vollrath Technical Services.
The wells do not heat or chill correctly.
Drafts or room air currents may be impacting
performance of the equipment.
For best performance, prevent drafts or room
air currents from flowing over the food pans.
