Vollrath Stoelting CC101A, Operator'S Manual

Trouble Shooting Guide for the Ross 

Frozen Custard Machine and Dipping Cabinet 

Ross Custard Machine Problem and Possible Solutions 

Custard is running to cold or Blades chatter during running: 

1) First increase the flow; machine needs to run for at least a minute before you see a 
change in the product. Average flow setting while running custard is 1.5 to 2. 
2) Hopper pan is low or out of mix. 
3) Check to see if flow valve is plugged. 
4) The refrigeration system for that barrel set to cold for the mix. Call Ross service 
department and we can help over the phone to adjust setting properly. 
5) Check the belts on the motor to make sure they are not loose and slipping. 
6) Blades may be worn. The blades need to be replaced annually. 
 

Custard is running too soft:  

1) First decrease the flow setting; machine needs to run for at least a minute before you 
see a change in the product. Decrease flow setting until you reach the desired texture. 
Average flow setting while running custard is 1.5 to 2. 
2) Check to see if the flow valve is plugged. 
3) No electrical power to the refrigeration condensing unit, need to check the main 
breaker for the condensing unit. 
4) The refrigeration system for that barrel is set to warm for the mix. Contact Ross 
service department and a technician can help adjust system properly. 
5) Condenser on remote unit is blocked and will need to be cleaned out. 
6) For water-cooled models check to make sure that water was not shut off to the 
machine. 
7) Refrigeration system not functioning correctly. 
 

Beater freezes up in the hold cycle: 

1) Custard was not cleared out of barrel when going from run mode to the hold cycle 
mode. 
2) Motor needs to remain on when turning refrigeration switch from run to hold for at 
least 2 minutes before shutting the motor off otherwise the barrel will freeze up in the 
hold cycle. 
3) Ranco temperature control (located on your service side on machine) is set to cold for 
the hold cycle; refer to the operating manual for proper settings. 
4) Refrigeration system not functioning correctly.  
 

Hold cycle not running: 

1) Make sure the refrigeration switch is on the hold cycle mode. 
2) Ranco temperature control (located on your service side on the machine) is set to 
warm. Need to refer to the operating manual for the proper setting. 
3) Main circuit breaker for the refrigeration unit is tripped and needs to be reset. 
4) Check that the electrical plug for that barrel is still plugged in to the outlet on the wall.